Postgraduate Certificate in Strategic Contact Centre Operations

Sunday, 15 February 2026 16:26:02

International applicants and their qualifications are accepted

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Overview

Overview

Strategic Contact Centre Operations


This postgraduate certificate is designed for experienced professionals seeking to enhance their knowledge and skills in managing contact centre operations.


Developed for those with a solid understanding of the industry, this programme focuses on strategic planning, performance measurement, and team management.


Some key areas of study include customer experience management, workforce management, and process improvement.

By the end of the programme, learners will be equipped to drive business growth through effective contact centre operations.


Take the next step in your career and explore this postgraduate certificate in Strategic Contact Centre Operations today.

Strategic Contact Centre Operations is a transformative postgraduate certificate that equips you with the expertise to drive business success in the contact centre industry. By focusing on strategic decision-making, this course helps you develop a deep understanding of the complex interplay between people, technology, and processes. You'll gain a comprehensive knowledge of contact centre operations, including service management, quality assurance, and customer experience. With a strong emphasis on strategic thinking, this course is ideal for aspiring leaders and professionals looking to advance their careers. Upon completion, you'll be equipped to drive business growth, improve customer satisfaction, and enhance operational efficiency.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Strategic Planning for Contact Centre Operations
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Change Management in Contact Centres
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Performance Measurement and Analysis in Contact Centres
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Customer Relationship Management (CRM) Systems
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Operational Excellence in Contact Centres
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Technology and Innovation in Contact Centres
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Staffing and Talent Management in Contact Centres
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Quality Management and Assurance in Contact Centres
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Metrics and Benchmarking for Contact Centres
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Business Process Re-engineering in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Strategic Contact Centre Operations

The Postgraduate Certificate in Strategic Contact Centre Operations is a specialized program designed for professionals seeking to enhance their expertise in managing contact centre operations.
This postgraduate certificate is ideal for those who have a bachelor's degree in a relevant field and wish to acquire advanced knowledge in strategic contact centre operations.
Upon completion of the program, learners can expect to gain a deeper understanding of how to design, implement, and evaluate effective contact centre strategies that drive business success.
The learning outcomes of this program include the ability to develop and implement strategic plans, manage contact centre operations, and evaluate performance metrics.
The duration of the program is typically one year, with learners required to complete a minimum of 60 credits.
The Postgraduate Certificate in Strategic Contact Centre Operations is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge required to drive business growth and improvement.
The program is designed to be flexible, with learners able to study online or on-campus, and can be completed in as little as 12 months.
Learners who complete the program can expect to see significant improvements in their career prospects, with many employers offering promotions or new job opportunities to those with this advanced qualification.
The Postgraduate Certificate in Strategic Contact Centre Operations is also highly regarded by employers, with many organizations recognizing the value of this specialized knowledge and skills.
Overall, the Postgraduate Certificate in Strategic Contact Centre Operations is an excellent choice for professionals seeking to advance their careers in the contact centre industry.

Why this course?

Postgraduate Certificate in Strategic Contact Centre Operations holds immense significance in today's market, particularly in the UK. The UK's contact centre industry is expected to reach £14.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay competitive, organisations need skilled professionals who can manage and optimise their contact centre operations.
UK Contact Centre Industry Growth Rate
£14.8 billion by 2025 4.5% CAGR
Number of employees 1.3 million
Average handle time 2 minutes 45 seconds

Who should enrol in Postgraduate Certificate in Strategic Contact Centre Operations?

Ideal Audience for Postgraduate Certificate in Strategic Contact Centre Operations This programme is designed for senior contact centre professionals, particularly those in leadership roles, who wish to enhance their strategic skills and knowledge in order to drive business growth and improvement.
Key Characteristics: Typically, individuals with 5+ years of experience in contact centre management, preferably with a degree in a relevant field such as business, management, or a related discipline.
Career Aspirations: Those seeking to progress into senior roles, such as Director of Contact Centres, or take on strategic responsibilities, are ideal candidates. In the UK, for example, the average salary for a Director of Contact Centres is around £60,000 per annum, according to the Chartered Institute of Personnel and Development.
Prerequisites: A good understanding of business principles, strategic thinking, and leadership skills. Prior experience in contact centre management, preferably with a proven track record of driving business growth and improvement.