Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media

Wednesday, 18 February 2026 06:02:48

International applicants and their qualifications are accepted

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Overview

Overview

Social media sourcing

is a crucial aspect of customer feedback collection, and this Postgraduate Certificate aims to equip learners with the skills to effectively source quality customer feedback on social media platforms.

By the end of this program, learners will be able to analyze social media conversations, identify key themes and trends, and develop strategies to engage with customers and gather valuable insights.

Targeted at professionals working in customer service, marketing, and social media management, this course will help learners to improve their skills in social media listening, sentiment analysis, and feedback collection.

Some key concepts covered in the course include social media analytics tools, customer journey mapping, and feedback loop design.

By gaining the knowledge and skills to source quality customer feedback on social media, learners will be able to make data-driven decisions, improve customer satisfaction, and drive business growth.

So why wait? Explore this Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media today and take the first step towards becoming a social media feedback expert!

Sourcing Quality Customer Feedback on Social Media is a comprehensive course that equips you with the skills to extract valuable insights from social media platforms. By learning how to analyze and interpret customer feedback, you'll gain a competitive edge in the industry. This postgraduate certificate program offers career prospects in market research, social media management, and customer service. Unique features include access to industry experts, real-world case studies, and a focus on sourcing quality customer feedback on social media. Upon completion, you'll be able to sourcing quality customer feedback on social media effectively, driving business growth and customer satisfaction.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Analyzing Social Media Sentiment Analysis Techniques •
• • Customer Feedback Analysis Tools and Software •
• • Understanding Social Media Platforms and their Algorithms •
• • Developing a Social Media Feedback Monitoring Strategy •
• • Qualitative and Quantitative Methods for Feedback Analysis •
• • • Sentiment Analysis in Customer Feedback •
• • • Net Promoter Score (NPS) and its Application •
• • • Social Media Listening and Monitoring Tools •
• • • Creating a Feedback Loop for Continuous Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

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Career path

Key facts about Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media

The Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media is a specialized program designed to equip students with the skills and knowledge required to effectively source and utilize customer feedback on social media platforms. This program is ideal for professionals working in marketing, customer service, or social media management who want to enhance their understanding of social media analytics and customer feedback. By the end of the program, students will be able to analyze customer feedback, identify trends, and develop strategies to improve customer engagement and loyalty. The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience. Students can expect to spend around 10-15 hours per week studying and completing coursework. The program covers a range of topics, including social media marketing, customer feedback analysis, data visualization, and social media analytics. Students will also learn how to use social media listening tools and develop a customer feedback strategy that aligns with their organization's goals. The Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media is highly relevant to the marketing and customer service industries, where understanding customer feedback is crucial for driving business growth and improving customer satisfaction. By the end of the program, students will have the skills and knowledge required to source high-quality customer feedback on social media and develop strategies to improve customer engagement and loyalty. Overall, the Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media is a valuable program for professionals looking to enhance their skills and knowledge in social media analytics and customer feedback. With its flexible duration and industry-relevant content, this program is an excellent choice for those looking to advance their careers in marketing, customer service, or social media management.

Why this course?

Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media is a highly relevant and in-demand course in today's market. With the rise of social media, businesses are looking for ways to improve their customer service and gather valuable feedback. According to a survey by the UK's Office for National Statistics (ONS), 75% of UK businesses use social media to engage with customers, and 60% use it to gather feedback (Google Charts 3D Column Chart).
Statistic Value
Number of UK businesses using social media 75%
Number of UK businesses gathering feedback on social media 60%

Who should enrol in Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media?

Ideal Audience for Postgraduate Certificate in Sourcing Quality Customer Feedback on Social Media
As a marketing professional in the UK, you're likely aware that customer feedback is crucial for driving business growth and improving customer experience.
With the rise of social media, sourcing quality customer feedback has become increasingly important, with 71% of UK consumers using social media to share their experiences (Source: Social Media Examiner).
This postgraduate certificate is designed for those who want to develop the skills to collect, analyse, and act on customer feedback on social media, helping businesses like yours to stay ahead of the competition.
You'll learn how to use social listening tools, create effective feedback campaigns, and measure the impact of your efforts on customer satisfaction and loyalty.
With a postgraduate certificate in sourcing quality customer feedback on social media, you'll be equipped to drive business growth, improve customer experience, and stay competitive in the UK market.