Postgraduate Certificate in Service Quality Management in Hospitality

Tuesday, 17 February 2026 04:47:07

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management in Hospitality


Improve customer satisfaction and drive business success with our Postgraduate Certificate in Service Quality Management in Hospitality.
Designed for hospitality professionals, this program equips you with the skills to deliver exceptional customer experiences and exceed expectations.
You'll learn how to analyze customer feedback, develop quality improvement strategies, and implement effective service standards.
By the end of the program, you'll be able to assess and improve service quality, leading to increased customer loyalty and revenue growth.
Take the first step towards a career in service quality management and explore this program further to learn more.

Service Quality Management is at the heart of this Postgraduate Certificate in Hospitality, where you'll develop expertise in delivering exceptional customer experiences. By studying Service Quality Management, you'll gain a deep understanding of the key factors that drive customer satisfaction and loyalty. This course offers Service Quality Management training, enabling you to enhance your skills in areas such as customer service, staff development, and operational efficiency. With Service Quality Management expertise, you'll enjoy career prospects in senior management roles, including hotel management, customer service management, and quality assurance. Unique features include a focus on industry-specific challenges and a guest lecturer program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management in Hospitality •
• Quality Assurance and Control in Food and Beverage Service •
• Customer Relationship Management in the Hospitality Industry •
• Effective Communication and Interpersonal Skills in Service Delivery •
• Strategic Planning and Quality Management in Hospitality Operations •
• Quality Metrics and Performance Measurement in Service Industries •
• Human Resource Management in the Hospitality Sector •
• Supply Chain Management and Quality Control in Hospitality •
• Quality Standards and Certification in the Hospitality Industry •
• Service Recovery and Conflict Resolution in Hospitality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Service Quality Management in Hospitality

The Postgraduate Certificate in Service Quality Management in Hospitality is a specialized program designed for professionals seeking to enhance their knowledge and skills in delivering exceptional customer experiences.
This program focuses on the key aspects of service quality management, including customer service, staff training, and quality assurance.
Through a combination of theoretical and practical learning, students will gain a deep understanding of the principles and practices of service quality management in the hospitality industry.
Upon completion of the program, students will be able to apply their knowledge and skills to improve the quality of services delivered in the hospitality sector, leading to increased customer satisfaction and loyalty.
The duration of the program is typically one year, with students required to complete a series of modules and assessments to achieve the postgraduate certificate.
The program is highly relevant to the hospitality industry, as service quality management is critical to the success of hotels, restaurants, and other hospitality businesses.
By studying service quality management, hospitality professionals can stay ahead of the competition and differentiate their businesses from others in the industry.
The program is designed to be flexible, with online and on-campus learning options available to suit the needs of working professionals.
Graduates of the program can expect to gain a range of skills and knowledge, including strategic planning, staff development, and quality control.
The Postgraduate Certificate in Service Quality Management in Hospitality is a valuable addition to any professional's skillset, offering a competitive edge in the job market and opening up new career opportunities.
With its focus on service quality management, this program is ideal for hospitality professionals looking to advance their careers or start their own businesses.
By investing in this program, students can expect to gain a deeper understanding of the hospitality industry and develop the skills and knowledge needed to succeed in a fast-paced and competitive environment.

Why this course?

Postgraduate Certificate in Service Quality Management in Hospitality holds significant importance in today's market, particularly in the UK. According to a survey by the UK's Office for National Statistics (ONS), the tourism and hospitality industry contributes approximately £139 billion to the UK's GDP, employing over 2.9 million people. Moreover, the sector is expected to grow by 4.8% annually from 2020 to 2025, driven by increasing demand for experiential travel and high-quality services.
Year Employment Growth Rate
2020-2025 4.8%
2015-2020 3.2%
2010-2015 2.5%

Who should enrol in Postgraduate Certificate in Service Quality Management in Hospitality ?

Postgraduate Certificate in Service Quality Management in Hospitality is ideal for
dedicated hospitality professionals looking to enhance their skills and knowledge in service quality management
with 2+ years of experience in the industry can benefit from this programme, which is designed to equip them with the latest tools and techniques to deliver exceptional customer experiences
those interested in pursuing a career in senior management roles such as hotel managers, department heads, or quality assurance managers
with a focus on UK-specific industry trends and best practices such as the impact of the COVID-19 pandemic on the hospitality industry and the importance of sustainability in service quality management