Postgraduate Certificate in Service Design Thinking

Thursday, 18 September 2025 16:08:23

International applicants and their qualifications are accepted

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Overview

Overview

Service Design Thinking

is a human-centered approach to innovation that focuses on understanding user needs and creating seamless experiences. This postgraduate certificate program is designed for professionals who want to develop their skills in service design thinking, enabling them to drive business growth and customer satisfaction.

By studying service design thinking, you'll learn how to empathize with users, define problems, ideate solutions, prototype, and test experiences.


Some of the key skills you'll develop include: service blueprinting, journey mapping, and service innovation. You'll also explore the role of technology in service design and how to measure the impact of your designs.

Our program is ideal for professionals from various industries, including business, healthcare, finance, and technology.


Whether you're looking to advance your career or start a new venture, service design thinking can help you stay ahead of the curve.

So why not explore our postgraduate certificate in service design thinking further? Discover how this powerful approach can transform your work and your life.

Service Design Thinking is a powerful approach to innovation that can transform your career. By combining human-centered design with business acumen, you'll learn to co-create solutions that meet the needs of both customers and organizations. This Postgraduate Certificate program will equip you with the skills to apply Service Design Thinking to real-world problems, enhancing customer experiences and driving business growth. You'll gain a deep understanding of design principles, service ecosystems, and business models, as well as develop valuable skills in service innovation, prototyping, and implementation. With Service Design Thinking, you'll be poised for success in a rapidly changing business landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Design Thinking: Principles and Methodologies •
• Empathy and User Research Methods •
• Service Blueprinting and Journey Mapping •
• Service System Mapping and Analysis •
• Co-Design and Collaboration Tools •
• Service Innovation and Design Thinking Tools •
• Service Design Strategy and Business Case •
• Service Design Implementation and Change Management •
• Service Design Metrics and Evaluation •
• Design Thinking in Emerging Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Service Design Thinking

The Postgraduate Certificate in Service Design Thinking is a specialized program that focuses on developing skills in service design, a field that combines human-centered design principles with business acumen to create innovative service experiences.
This program is designed for professionals who want to enhance their skills in service design thinking, with a focus on creating value for customers and organizations through design-led solutions.
The learning outcomes of this program include the ability to apply service design principles to real-world problems, develop a deep understanding of customer needs and behaviors, and create design solutions that are user-centered and business-focused.
The duration of the program is typically one year, with students completing a series of modules that cover topics such as service design principles, customer research, and design prototyping.
The program is highly relevant to industries such as finance, healthcare, and technology, where service design can be used to create innovative and customer-centric experiences that drive business success.
By completing this program, graduates will have the skills and knowledge to apply service design thinking to real-world problems, and will be well-positioned to take on leadership roles in organizations that value design-led innovation and customer-centricity.
The program is taught by experienced instructors who have a strong background in service design and industry, and who are committed to providing students with a comprehensive education in service design thinking.
Throughout the program, students will have the opportunity to work on real-world projects and case studies, and will be encouraged to apply their knowledge and skills in a practical and innovative way.
The Postgraduate Certificate in Service Design Thinking is a highly respected program that is recognized by employers and academic institutions alike, and is a great option for professionals who want to enhance their skills in service design and take their careers to the next level.
By combining theoretical knowledge with practical experience, this program provides students with a comprehensive education in service design thinking that is both relevant and effective in the workplace.
The program is designed to be flexible and accessible, with a range of entry points and flexible study options that allow students to balance their studies with work and other commitments.
Overall, the Postgraduate Certificate in Service Design Thinking is a highly respected and effective program that provides students with the skills and knowledge they need to succeed in a rapidly changing business environment.

Why this course?

Postgraduate Certificate in Service Design Thinking is a highly sought-after qualification in today's market, particularly in the UK. According to a survey by the Design Council, 75% of UK businesses believe that design and innovation are crucial to their success. Moreover, a report by the Centre for Creative Industries at the University of Warwick found that the UK's creative industries are worth £147 billion to the economy, with design being a key driver of this growth.
Industry Employment Opportunities Salary Range
Healthcare 20,000+ jobs £35,000 - £60,000
Finance 15,000+ jobs £40,000 - £80,000
Technology 10,000+ jobs £50,000 - £100,000

Who should enrol in Postgraduate Certificate in Service Design Thinking?

Ideal Audience for Postgraduate Certificate in Service Design Thinking Service Designers, Product Managers, UX Researchers, Business Analysts, and anyone interested in improving customer experiences
Key Characteristics: Professionals with 2+ years of experience in design, business, or a related field, seeking to develop service design skills to drive business growth and customer satisfaction in the UK, where 71% of businesses report that customer experience is a key differentiator.
Career Goals: Improve customer journey mapping, service blueprints, and user experience design; enhance business acumen and strategic thinking; and increase employability in the UK job market, where service design is a growing field with a projected 10% growth rate by 2025.
Prerequisites: A bachelor's degree in a relevant field, proficiency in design thinking tools and methods, and a strong understanding of business principles and practices.