Postgraduate Certificate in Retail Customer Service

Friday, 24 October 2025 12:00:20

International applicants and their qualifications are accepted

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Overview

Overview

Postgraduate Certificate in Retail Customer Service


This postgraduate certificate is designed for retail professionals who want to enhance their customer service skills and advance their careers.


With a focus on retail customer service, this program helps learners develop the knowledge and skills needed to provide exceptional customer experiences.


Some of the key topics covered include customer relationship management, conflict resolution, and sales techniques.

By completing this program, learners can gain a deeper understanding of the retail industry and develop the skills needed to succeed in a customer-facing role.


Whether you're looking to move into a management position or simply improve your customer service skills, this postgraduate certificate is an excellent choice.


So why not explore further and discover how this postgraduate certificate can help you achieve your career goals?

Customer Service is at the heart of every successful retail business, and our Postgraduate Certificate in Retail Customer Service will equip you with the skills to excel in this field. This course focuses on developing your ability to handle customer complaints, provide excellent service, and build strong relationships with clients. You'll gain a deep understanding of retail operations, including sales, marketing, and product knowledge. With customer service expertise, you'll enjoy career prospects in various retail roles, including store management, customer relations, and sales. Our course also offers flexibility with online and part-time study options.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM)
• Retail Operations Management
• Effective Communication Skills
• Conflict Resolution and Negotiation
• Product Knowledge and Demonstration
• Customer Service Standards and Procedures
• Sales and Upselling Techniques
• Customer Feedback and Complaint Handling
• Visual Merchandising and Store Display
• Time Management and Productivity in Retail

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Retail Customer Service

The Postgraduate Certificate in Retail Customer Service is a specialized course designed to equip learners with the skills and knowledge required to excel in the retail industry, particularly in customer service roles. Learning outcomes of this course include developing effective communication and interpersonal skills, understanding customer needs and preferences, and learning how to handle customer complaints and feedback in a professional manner. The duration of the Postgraduate Certificate in Retail Customer Service typically ranges from 6 to 12 months, depending on the institution and the learner's prior experience and qualifications. This course is highly relevant to the retail industry, as it addresses the growing need for customer-centric businesses to provide exceptional customer experiences. By acquiring the skills and knowledge required to deliver outstanding customer service, learners can enhance their employability and career prospects in the retail sector. The Postgraduate Certificate in Retail Customer Service is also relevant to the broader field of customer service, as it provides learners with a deeper understanding of the principles and practices of customer service in a retail context. This knowledge can be applied in various industries, including hospitality, finance, and healthcare. Overall, the Postgraduate Certificate in Retail Customer Service is an excellent choice for individuals looking to advance their careers in customer-facing roles or transition into new career paths in the retail industry.

Why this course?

Postgraduate Certificate in Retail Customer Service holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of customers expect a high level of service when shopping, and 70% are more likely to return to a store that provides excellent customer service. Moreover, a study by the National Retail Federation found that 80% of customers are willing to pay more for products or services from companies that provide excellent customer service.
Statistics Percentage
Customers expect high level of service 75%
Customers willing to pay more for excellent service 80%
Customers expect a positive shopping experience 90%

Who should enrol in Postgraduate Certificate in Retail Customer Service ?

Postgraduate Certificate in Retail Customer Service is ideal for ambitious retail professionals seeking to enhance their skills and advance their careers in the UK retail industry.
Key characteristics of our target audience include: Retail managers, customer service supervisors, and team leaders looking to develop their expertise in handling customer complaints, improving sales, and driving business growth.
In the UK, the retail sector employs over 3.2 million people, with the customer service industry accounting for approximately 25% of all retail jobs. By acquiring the Postgraduate Certificate in Retail Customer Service, individuals can increase their earning potential, with average salaries ranging from £25,000 to over £40,000 per annum, depending on experience and industry.
Our target audience is typically aged 25-50, with a strong passion for delivering exceptional customer experiences and driving business success. With the ability to balance work and personal life, our ideal candidate values flexibility, continuous learning, and opportunities for career advancement.