Postgraduate Certificate in Quality Management in IT Services

Tuesday, 17 February 2026 05:01:39

International applicants and their qualifications are accepted

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Overview

Overview

Quality Management in IT Services


The Postgraduate Certificate in Quality Management in IT Services is designed for IT professionals seeking to enhance their skills in ensuring high-quality services.


Developed for IT professionals and management teams, this program focuses on quality management principles, IT service management frameworks, and best practices.


Through a combination of lectures, workshops, and projects, learners will gain knowledge on quality management tools, risk management, and continuous improvement.


By the end of the program, learners will be able to apply quality management principles to improve IT service delivery and achieve business objectives.


Take the first step towards quality excellence in IT services. Explore our Postgraduate Certificate in Quality Management in IT Services today and discover how you can make a positive impact on your organization.

Quality Management in IT Services is a crucial aspect of delivering exceptional customer experiences. Our Postgraduate Certificate in Quality Management in IT Services equips you with the knowledge and skills to implement best practices, ensuring high-quality services that meet or exceed customer expectations. By studying this course, you'll gain a deep understanding of quality management principles, tools, and techniques, as well as develop essential skills in project management, risk management, and continuous improvement. With this qualification, you'll be well-positioned for a career in IT service management, with opportunities to progress into senior roles or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management Systems (QMS)
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IT Service Management (ITSM)
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Service Level Management (SLM)
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Change Management
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Service Desk Management
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IT Service Continuity Management (ITSCM)
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IT Service Validation and Testing (ITSVT)
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Process Improvement and Measurement
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Business Continuity Management (BCM)
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Information Security Management (ISM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Quality Management in IT Services

The Postgraduate Certificate in Quality Management in IT Services is a specialized program designed to equip students with the knowledge and skills required to manage IT services effectively, ensuring high-quality delivery and customer satisfaction.
This postgraduate certificate program focuses on the application of quality management principles and tools in the IT industry, including service level management, service desk management, and IT service continuity management.
Upon completion of the program, students will be able to analyze and improve IT service management processes, develop and implement quality management plans, and lead teams to achieve quality objectives.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits to graduate.
The program is highly relevant to the IT industry, as it addresses the growing need for quality management in IT service delivery, ensuring that organizations can provide high-quality services to their customers and stakeholders.
The program is designed to be flexible, with students able to study part-time or full-time, and can be completed in a variety of formats, including online and on-campus delivery.
Graduates of the Postgraduate Certificate in Quality Management in IT Services can expect to secure senior roles in IT service management, such as service manager, quality manager, or IT service continuity manager, and can also pursue further study in related fields, such as master's degrees in IT service management or business administration.
The program is taught by experienced academics and industry professionals, providing students with a comprehensive understanding of quality management principles and practices in the IT industry.
The program is accredited by a recognized accrediting body, ensuring that graduates meet the required standards for the IT industry and can work in a variety of settings, including private and public sector organizations, and IT service providers.

Why this course?

Postgraduate Certificate in Quality Management in IT Services is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of IT (CIIT), 75% of IT professionals in the UK believe that quality management is crucial for delivering high-quality services. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT sector is expected to grow by 10.5% annually, creating a high demand for skilled professionals with quality management expertise.
UK IT Sector Growth Percentage
10.5% Annual Growth Rate
75% Importance of Quality Management

Who should enrol in Postgraduate Certificate in Quality Management in IT Services?

Ideal Audience for Postgraduate Certificate in Quality Management in IT Services Are you a professional in the IT sector looking to enhance your skills and knowledge in quality management? Do you want to stay ahead of the curve in a rapidly evolving industry?
Key Characteristics: You are likely to be a IT professional with at least 3 years of experience, working in a management or supervisory role, with a strong understanding of IT service management principles and practices.
Career Goals: You aspire to become a quality manager or lead a team in implementing quality management systems, such as ISO 9001, in an IT service organization. You want to demonstrate your expertise and commitment to continuous improvement.
Industry Insights: In the UK, the IT sector is a significant contributor to the economy, with over 1.8 million people employed in the industry. The demand for skilled IT professionals with quality management expertise is on the rise, with 75% of IT leaders citing quality management as a key priority.
Learning Outcomes: Upon completion of the Postgraduate Certificate in Quality Management in IT Services, you will gain knowledge and skills in quality management principles, practices, and tools, enabling you to lead or manage quality initiatives in an IT service organization.