Postgraduate Certificate in Multi-Channel Contact Centre Management

Sunday, 15 February 2026 14:30:05

International applicants and their qualifications are accepted

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Overview

Overview

Multi-Channel Contact Centre Management

is designed for experienced professionals seeking to enhance their skills in managing complex contact centre operations.
Developing strategic plans, improving efficiency, and enhancing customer experience are key objectives of this postgraduate certificate. It focuses on the latest technologies and methodologies used in multi-channel contact centres, including social media, email, and phone.
The programme is ideal for those in leadership positions or aspiring to take on such roles, as it provides in-depth knowledge of contact centre management, including metrics, performance analysis, and team management.
By completing this postgraduate certificate, learners can gain a competitive edge in the job market and improve their career prospects. We invite you to explore this opportunity further and discover how it can benefit your career.

Multi-Channel Contact Centre Management is a comprehensive course that equips you with the skills to effectively manage contact centres in today's digital landscape. By studying this Postgraduate Certificate, you'll gain a deep understanding of multi-channel contact centre management strategies, including social media, email, phone, and live chat. You'll learn how to optimise customer experience, improve efficiency, and increase revenue. With a strong focus on data analysis and performance metrics, you'll be able to make informed decisions to drive business growth. Upon completion, you'll be well-positioned for a career in contact centre management, with opportunities in customer service and business analysis.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Multi-Channel Contact Centre Operations •
• Performance Measurement and Analysis •
• Change Management in Contact Centres •
• Service Level Management (SLM) and KPIs •
• Contact Centre Technology and Infrastructure •
• Human Resource Management in Contact Centres •
• Quality Management and Assurance in Contact Centres •
• Business Process Re-engineering in Contact Centres •
• Contact Centre Security and Data Protection

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Multi-Channel Contact Centre Management

The Postgraduate Certificate in Multi-Channel Contact Centre Management is a specialized program designed for professionals seeking to enhance their skills in managing contact centre operations across multiple channels.
This postgraduate certificate is typically offered over one year, with students typically committing to 12 months of part-time study.
The learning outcomes of this program focus on equipping students with the knowledge and skills required to design, implement, and manage effective multi-channel contact centre strategies.
Students will gain expertise in areas such as multi-channel customer engagement, contact centre technology, and analytics, as well as leadership and management skills.
The program is highly relevant to the contact centre industry, with many organizations recognizing the value of having professionals with advanced skills in multi-channel contact centre management.
By completing this postgraduate certificate, graduates can expect to see improvements in customer satisfaction, reduced costs, and increased efficiency in their contact centre operations.
The program is designed to be flexible, with many institutions offering online or distance learning options to accommodate the needs of working professionals.
As a result, the Postgraduate Certificate in Multi-Channel Contact Centre Management is an attractive option for those looking to advance their careers in the contact centre industry.
Graduates of this program can expect to be in high demand, with many organizations seeking professionals with expertise in multi-channel contact centre management.
Overall, the Postgraduate Certificate in Multi-Channel Contact Centre Management is a valuable investment for those seeking to enhance their skills and advance their careers in the contact centre industry.

Why this course?

Postgraduate Certificate in Multi-Channel Contact Centre Management holds significant importance in today's market, particularly in the UK. According to a survey by the Centre for Contact Centre Research, the UK contact centre industry is expected to grow by 10% annually, creating a high demand for skilled professionals. In fact, a report by the Chartered Institute of Marketing states that 75% of UK businesses plan to invest in contact centre technology in the next two years.
Year Percentage Growth
2020-2021 5%
2021-2022 8%
2022-2023 10%

Who should enrol in Postgraduate Certificate in Multi-Channel Contact Centre Management?

Postgraduate Certificate in Multi-Channel Contact Centre Management is ideal for
experienced contact centre professionals looking to advance their careers in the UK, where the contact centre industry is a significant employer, with over 1.3 million people working in the sector (Source: CIPD).
those interested in multi-channel management and want to develop skills in managing complex contact centre operations, including social media, email, phone, and chat channels, which are crucial for delivering excellent customer experiences and driving business growth.
individuals seeking to specialise in a specific area of contact centre management, such as customer experience, sales, or technical support, and want to enhance their knowledge and skills to take on leadership roles or start their own businesses.