Postgraduate Certificate in Modern AI for Customer Relationship Management

Monday, 16 February 2026 01:41:22

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses interact with their customers, and a Postgraduate Certificate in Modern AI for Customer Relationship Management is the perfect way to stay ahead of the curve.


Designed for professionals looking to upskill and reskill in the field of AI, this program focuses on teaching you how to leverage AI and machine learning to enhance customer relationships and drive business growth.


Through a combination of theoretical foundations and practical applications, you'll learn how to use AI-powered tools to analyze customer data, personalize interactions, and predict customer behavior.


By the end of this program, you'll gain the skills and knowledge needed to become a leader in AI-driven customer relationship management, and take your career to new heights.


So why wait? Explore the possibilities of Modern AI for Customer Relationship Management today and discover how you can transform your business with cutting-edge technology.

AI is revolutionizing customer relationship management, and this Postgraduate Certificate in Modern AI for Customer Relationship Management will equip you with the skills to harness its power. By combining cutting-edge AI techniques with CRM principles, you'll gain a deep understanding of how to analyze customer data, predict behavior, and personalize interactions. With AI at the forefront, you'll enhance customer experiences, drive business growth, and stay ahead of the competition. This course offers AI-powered tools, expert guidance, and a supportive community to help you succeed. Upon completion, you'll be poised for a successful career in AI-driven CRM, with opportunities in data analysis, business intelligence, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Machine Learning for Customer Segmentation
• Natural Language Processing for Sentiment Analysis
• Predictive Analytics for Customer Churn Prediction
• Deep Learning for Text Classification
• Reinforcement Learning for Personalized Recommendations
• Data Visualization for CRM Insights
• Chatbots and Virtual Assistants for Customer Engagement
• Sentiment Analysis for Social Media Monitoring
• Customer Journey Mapping for CRM Strategy
• Ethics and Fairness in AI for CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Modern AI for Customer Relationship Management

The Postgraduate Certificate in Modern AI for Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills required to implement Artificial Intelligence (AI) in customer relationship management (CRM) systems.
This program focuses on the application of AI technologies, such as machine learning and natural language processing, to enhance customer engagement, personalize experiences, and drive business growth.
Upon completion of the program, students will be able to analyze complex data sets, develop predictive models, and design AI-powered CRM systems that deliver exceptional customer experiences.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the modern business landscape, where companies are increasingly relying on AI-driven CRM systems to stay competitive.
Industry professionals can expect to see significant benefits from this program, including improved customer satisfaction, increased revenue, and enhanced data-driven decision-making.
The Postgraduate Certificate in Modern AI for Customer Relationship Management is an excellent choice for those looking to upskill or reskill in the field of AI and CRM.
Graduates of this program can pursue careers in AI, CRM, data science, and business analytics, or leverage their skills to advance their current careers.
The program is designed to be flexible, with online and part-time options available to accommodate the needs of working professionals.
By investing in this program, students can future-proof their careers and stay ahead of the curve in the rapidly evolving AI and CRM landscape.

Why this course?

Postgraduate Certificate in Modern AI for Customer Relationship Management is highly significant in today's market, where businesses are increasingly relying on artificial intelligence (AI) to enhance customer experience and drive revenue growth. According to a survey by the Chartered Institute of Marketing (CIM), 75% of marketers in the UK believe that AI will have a significant impact on their industry by 2025.
Year Percentage of Marketers Believing AI Will Have a Significant Impact
2020 40%
2021 55%
2022 70%
2023 75%

Who should enrol in Postgraduate Certificate in Modern AI for Customer Relationship Management?

Ideal Audience for Postgraduate Certificate in Modern AI for Customer Relationship Management Professionals seeking to upskill in AI-driven CRM, particularly those in the UK, where 71% of businesses use AI to enhance customer experience (Source: PwC), and 63% of UK consumers expect businesses to use AI to personalize their interactions (Source: Capgemini).
Key Characteristics: Marketing and sales professionals, customer success managers, and business analysts with a strong understanding of CRM software and a desire to leverage AI to drive customer-centric strategies.
Background and Experience: A bachelor's degree in a relevant field, 2+ years of experience in CRM or a related field, and a basic understanding of AI concepts and machine learning principles.
Career Goals: To develop AI-driven CRM skills and enhance career prospects in roles such as AI Business Analyst, CRM Consultant, or Customer Experience Manager, with average salaries in the UK ranging from £60,000 to £90,000 per annum (Source: Glassdoor).