Postgraduate Certificate in Measuring Customer Satisfaction

Monday, 16 February 2026 01:35:32

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Measuring Customer Satisfaction

is a crucial aspect of business success. Customer satisfaction is a key performance indicator (KPI) that helps organizations understand their customers' needs and preferences. This Postgraduate Certificate in Measuring Customer Satisfaction is designed for practitioners and professionals who want to develop their skills in measuring customer satisfaction and improving business outcomes.

Through this program, learners will gain a deep understanding of customer satisfaction measurement tools and techniques, including surveys, focus groups, and analytics. They will also learn how to analyze and interpret data to inform business decisions.

By the end of the program, learners will be able to measure customer satisfaction effectively, identify areas for improvement, and develop strategies to increase customer loyalty and retention.

Don't miss out on this opportunity to enhance your skills and take your career to the next level. Explore the Postgraduate Certificate in Measuring Customer Satisfaction today and start making a positive impact on your organization's customer satisfaction.

Measuring Customer Satisfaction is a crucial aspect of business success, and our Postgraduate Certificate in Measuring Customer Satisfaction will equip you with the skills to do just that. By gaining a deeper understanding of customer behavior and preferences, you'll be able to measure customer satisfaction effectively and make data-driven decisions to drive business growth. This course offers unique features such as expert-led workshops and a focus on practical application, ensuring you're job-ready upon completion. With a strong emphasis on research methods and statistical analysis, you'll be well-equipped to measure customer satisfaction and drive business success in a competitive market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Satisfaction Measurement Tools
•
Data Analysis Techniques for Customer Feedback
•
Quantitative and Qualitative Research Methods
•
Survey Design and Development
•
Customer Expectation Management
•
Net Promoter Score (NPS) Calculation
•
Customer Retention Strategies
•
Social Media Listening and Analysis
•
Customer Journey Mapping
•
Performance Metrics for Customer Satisfaction

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Measuring Customer Satisfaction

The Postgraduate Certificate in Measuring Customer Satisfaction is a specialized program designed to equip students with the knowledge and skills necessary to effectively measure and improve customer satisfaction in various industries. This program focuses on teaching students how to analyze customer feedback, identify areas for improvement, and develop strategies to increase customer satisfaction. By the end of the program, students will be able to apply their knowledge to real-world scenarios and make data-driven decisions to drive business growth. The duration of the Postgraduate Certificate in Measuring Customer Satisfaction typically ranges from 6 to 12 months, depending on the institution and the student's prior experience. This allows students to balance their academic responsibilities with their professional obligations. The program is highly relevant to industries such as healthcare, finance, and retail, where customer satisfaction is critical to success. By understanding how to measure customer satisfaction, businesses can improve their services, increase customer loyalty, and ultimately drive revenue growth. Throughout the program, students will learn about various methodologies for measuring customer satisfaction, including surveys, focus groups, and social media analytics. They will also develop skills in data analysis, interpretation, and reporting, as well as strategic planning and implementation. Upon completion of the program, students can expect to gain a competitive edge in the job market, with employers seeking professionals who have expertise in measuring customer satisfaction. The Postgraduate Certificate in Measuring Customer Satisfaction is an excellent choice for individuals looking to advance their careers in fields such as market research, customer experience management, or business development.

Why this course?

Postgraduate Certificate in Measuring Customer Satisfaction is a highly relevant and in-demand qualification in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that measuring customer satisfaction is crucial for their success. Moreover, a study by the UK's Office for National Statistics (ONS) found that companies that prioritize customer satisfaction see an average increase of 15% in revenue.
Year Customer Satisfaction Index (CSI)
2015 73.2
2016 74.1
2017 75.3
2018 76.2
2019 77.1

Who should enrol in Postgraduate Certificate in Measuring Customer Satisfaction ?

Primary Keyword: Customer Satisfaction Ideal Audience
Professionals seeking to enhance their skills in measuring customer satisfaction, particularly those in the UK, where 75% of businesses report that customer satisfaction is a key performance indicator. Individuals with a background in business, marketing, or a related field, with a focus on those working in the public sector, where 60% of local authorities report using customer satisfaction surveys to inform service improvements.
Those interested in data analysis and interpretation, with a focus on using customer satisfaction data to drive business decisions, as seen in a study by the Chartered Institute of Marketing, which found that 80% of marketers believe that customer satisfaction data is essential for informing marketing strategies. Learners looking to gain a postgraduate qualification in a field related to customer experience, such as customer experience management or service quality management, and who are based in the UK, where the demand for skilled professionals in these areas is expected to grow by 10% by 2025.