Postgraduate Certificate in Leading High-Performing Customer Service Teams

Sunday, 14 September 2025 16:14:58

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Team Leadership


Develop the skills to lead high-performing teams and drive exceptional customer experiences.


Customer Service Team Leadership is designed for experienced professionals seeking to elevate their careers in customer-facing roles. This postgraduate certificate program focuses on equipping learners with the knowledge and expertise necessary to lead high-performing customer service teams. By mastering key concepts such as team motivation, conflict resolution, and performance management, learners will be able to drive business results and foster a positive customer-centric culture. Take the first step towards a leadership role and explore this program further today!

Leading high-performing customer service teams is a crucial skill for any business leader. Our Postgraduate Certificate in Leading High-Performing Customer Service Teams will equip you with the knowledge and expertise to motivate and manage teams that deliver exceptional customer experiences. By studying this course, you'll gain a deep understanding of customer service principles, team dynamics, and leadership strategies. You'll also develop skills in communication, coaching, and performance management. With this qualification, you'll be well-positioned for career advancement in senior leadership roles or as a consultant. Upon completion, you'll be able to lead high-performing teams that drive business success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Effective Leadership and Communication Skills •
Building High-Performing Teams: Recruitment, Selection, and Onboarding •
Customer Service Strategy and Policy Development •
Coaching and Mentoring for Customer Service Excellence •
Performance Management and Feedback for Customer Service Teams •
Change Management and Cultural Transformation in Customer Service •
Emotional Intelligence and Empathy in Customer Service Leadership •
Technology and Digital Tools for Customer Service Team Management •
Measuring and Evaluating Customer Service Performance and Effectiveness •
Leading and Managing Remote and Virtual Customer Service Teams

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Leading High-Performing Customer Service Teams

The Postgraduate Certificate in Leading High-Performing Customer Service Teams is a specialized program designed to equip learners with the skills and knowledge required to lead and manage high-performing customer service teams in today's fast-paced business environment.
This program focuses on developing strategic leadership skills, including change management, communication, and coaching, to drive customer service excellence and improve business outcomes.
Upon completion of the program, learners can expect to gain a deeper understanding of how to create a positive work culture, build high-performing teams, and drive customer satisfaction and loyalty.
The program is typically completed over 6-12 months, with a flexible study schedule that allows learners to balance their work and personal responsibilities.
The Postgraduate Certificate in Leading High-Performing Customer Service Teams is highly relevant to the customer service industry, with applications in various sectors such as retail, finance, healthcare, and technology.
Learners can expect to develop a range of skills, including leadership, communication, coaching, and change management, which are highly valued by employers in the customer service sector.
The program is designed to be industry-relevant, with a focus on practical learning and real-world applications, ensuring that learners are equipped with the skills and knowledge required to succeed in their roles.
Graduates of the program can expect to take on leadership roles, such as Team Leader or Customer Service Manager, and are well-positioned for career advancement in the customer service industry.
The Postgraduate Certificate in Leading High-Performing Customer Service Teams is a valuable investment for individuals looking to enhance their leadership skills and advance their careers in the customer service sector.

Why this course?

Postgraduate Certificate in Leading High-Performing Customer Service Teams holds immense significance in today's market, where customer experience is paramount. According to a survey by the Chartered Institute of Marketing, 85% of UK consumers are more likely to switch to a competitor if their customer service is poor (Source: CIM, 2020). Moreover, a study by the Centre for Retail Research found that 70% of UK consumers expect a seamless online and offline experience when interacting with a brand (Source: CRR, 2019).
Year Customer Satisfaction
2018 73%
2019 75%
2020 78%

Who should enrol in Postgraduate Certificate in Leading High-Performing Customer Service Teams ?

Primary Keyword: Leading High-Performing Customer Service Teams Ideal Audience
Experienced customer service professionals With at least 2 years of experience in leading customer-facing teams, you're likely looking to enhance your skills and knowledge to drive business growth and success. In the UK, a recent survey found that 75% of customer service teams believe that effective leadership is crucial to delivering excellent customer experiences.
Aspiring managers and team leaders If you're new to management but have a passion for customer service, this course is perfect for you. You'll learn how to motivate and inspire your team to deliver exceptional results, while also developing the skills to handle complex customer issues and drive business outcomes. According to a report by the Chartered Institute of Personnel and Development, 60% of UK employers believe that leadership skills are essential for success in the workplace.
Business owners and entrepreneurs As a business owner or entrepreneur, you understand the importance of delivering exceptional customer experiences to drive growth and revenue. This course will help you develop the skills and knowledge to lead high-performing customer service teams, while also improving your overall business strategy and performance. In the UK, small and medium-sized enterprises (SMEs) account for 99.9% of all businesses, and effective customer service leadership is crucial to their success.