Postgraduate Certificate in Information Technology Service Management

Thursday, 12 February 2026 21:07:48

International applicants and their qualifications are accepted

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Overview

Overview

Information Technology Service Management

is designed for IT professionals seeking to enhance their skills in managing IT services. This postgraduate certificate aims to equip learners with the knowledge and expertise required to deliver high-quality IT services that meet business needs.

By studying Information Technology Service Management, learners will gain a deeper understanding of IT service management principles, practices, and processes. They will learn how to design, implement, and manage IT services that are aligned with business objectives.

Some key topics covered in the course include service strategy, service design, service transition, service operation, and continuous improvement. Learners will also develop skills in service desk management, incident management, problem management, and change management.

Information Technology Service Management is ideal for IT professionals looking to advance their careers or start their own IT service management businesses. With this postgraduate certificate, learners can demonstrate their expertise and commitment to IT service management.

So why not explore Information Technology Service Management further? Discover how this postgraduate certificate can help you take your IT career to the next level.

Information Technology Service Management is a specialized field that offers a Postgraduate Certificate in Information Technology Service Management, designed to equip students with the skills and knowledge required to succeed in this area. This course provides a comprehensive understanding of IT service management principles, practices, and techniques, enabling students to analyze and improve the efficiency of IT services. By studying Information Technology Service Management, students can enhance their career prospects in IT service management, including roles such as IT service manager, service desk manager, and technical service manager. The course also offers a unique blend of theoretical and practical learning, with a focus on industry-recognized certifications.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ISM) Framework
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Service Strategy
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Service Design
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Service Transition
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Service Operation
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Continual Service Improvement
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IT Service Management (ISM) Processes
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Service Desk Management
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Incident Management
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Problem Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Information Technology Service Management

The Postgraduate Certificate in Information Technology Service Management is a specialized program designed to equip students with the knowledge and skills required to manage IT services effectively in various industries.
This program focuses on teaching students how to design, implement, and manage IT service management systems, including service desk management, incident management, and problem management.
The learning outcomes of this program include understanding IT service management concepts, developing skills in service desk management, and applying knowledge of incident and problem management techniques.
The duration of the program varies depending on the institution and the mode of study, but it typically takes one to two years to complete.
The Postgraduate Certificate in Information Technology Service Management is highly relevant to the IT industry, as it provides students with the skills and knowledge required to manage IT services in a variety of settings, including corporate, government, and healthcare.
This program is also relevant to the broader field of information technology, as it covers topics such as IT service management, service desk management, and incident management, which are essential for any organization that relies on technology.
Graduates of this program can pursue careers in IT service management, including roles such as IT service manager, service desk manager, and incident manager.
The Postgraduate Certificate in Information Technology Service Management is offered by many institutions around the world, including universities and colleges, and is recognized by various professional bodies, such as the ITIL Foundation.
Overall, the Postgraduate Certificate in Information Technology Service Management is a valuable program for anyone looking to advance their career in IT service management or transition into a new role in the industry.

Why this course?

Postgraduate Certificate in Information Technology Service Management is a highly sought-after qualification in today's market, particularly in the UK. According to a report by the Chartered Institute of Information Technology (CIIT), the demand for IT professionals with service management skills is expected to increase by 10% annually, creating a significant number of job opportunities.
Year Number of Jobs
2020 120,000
2021 130,000
2022 140,000

Who should enrol in Postgraduate Certificate in Information Technology Service Management?

Ideal Audience for Postgraduate Certificate in Information Technology Service Management Are you a IT professional looking to advance your career in service management?
Professionals with a background in IT, such as: IT project managers, service desk managers, help desk technicians, and network administrators
Individuals seeking to: Enhance their knowledge of IT service management best practices, improve their leadership skills, and increase their earning potential in the UK job market, where the average salary for IT service managers is £55,000 per annum (according to the Chartered Institute of IT) and the number of job openings is expected to grow by 10% by 2025.
Those interested in: Cloud computing, DevOps, cybersecurity, and data analytics, which are increasingly important in the IT service management industry.