Postgraduate Certificate in ITIL and ICT Support

Monday, 16 February 2026 04:45:28

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

ITIL

is a framework for IT service management that helps organizations deliver high-quality services to their customers. The Postgraduate Certificate in ITIL and ICT Support is designed for IT professionals who want to enhance their skills in service management and support.

Some IT professionals may find themselves in a role where they need to provide technical support to end-users, but lack the necessary skills and knowledge to do so effectively.

ITIL provides a structured approach to service management, including service desk, incident, problem, and change management. This certificate will teach you how to apply these principles in a real-world setting.

By completing this certificate, you will gain the skills and knowledge needed to provide effective technical support and become a valuable asset to your organization.

Whether you're looking to advance your career or simply want to improve your skills, this certificate is an excellent choice.

So why not explore further and discover how the Postgraduate Certificate in ITIL and ICT Support can help you achieve your career goals?

ITIL is the backbone of any successful IT service management system, and our Postgraduate Certificate in ITIL and ICT Support will equip you with the expertise to deliver world-class services. By studying this course, you'll gain a deep understanding of ITIL principles, practices, and techniques, as well as the skills to design, implement, and manage ICT systems. With ITIL certification, you'll enjoy career prospects in top-tier organizations, with average salaries ranging from £40,000 to £70,000. Our course also covers ICT support, ensuring you're proficient in troubleshooting, problem-solving, and customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• ITIL Foundation Certificate in IT Service Management •
• Service Strategy •
• Service Design •
• Service Transition •
• Service Operation •
• Continual Service Improvement •
• ICT Service Management •
• IT Service Management •
• Service Desk Management •
• Incident Management •
• Problem Management •
• Change Management •
• Release and Deployment Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in ITIL and ICT Support

The Postgraduate Certificate in ITIL and ICT Support is a specialized program designed to equip students with the knowledge and skills required to succeed in the IT industry.
This program focuses on the application of ITIL (Information Technology Infrastructure Library) best practices in the delivery of ICT (Information and Communication Technology) services.
By studying ITIL and ICT Support, students will gain a deep understanding of the IT service management lifecycle, including service strategy, service design, service transition, service operation, and continuous improvement.
The program also covers ICT support, including hardware and software maintenance, network administration, and cybersecurity.
The learning outcomes of this program include the ability to analyze and design ICT services, implement and manage ICT infrastructure, and provide effective ICT support to organizations.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
The industry relevance of this program is high, as it is widely recognized by employers and is aligned with the needs of the IT industry.
Graduates of this program can pursue careers in IT service management, ICT support, and related fields, such as project management, business analysis, and software development.
The program is designed to be flexible and can be taken by individuals who have a bachelor's degree in any field, as well as those with relevant work experience in the IT industry.
The Postgraduate Certificate in ITIL and ICT Support is a valuable investment for anyone looking to advance their career in the IT industry or transition into a new role.

Why this course?

Postgraduate Certificate in ITIL and ICT Support holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of UK IT professionals believe that ITIL certification is essential for career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the ICT sector employs over 1.3 million people in the UK, with a growth rate of 4.5% per annum.
Statistics Value
Number of ICT jobs in the UK 1,300,000
Growth rate of ICT sector 4.5% per annum
Percentage of IT professionals who believe ITIL certification is essential 75%

Who should enrol in Postgraduate Certificate in ITIL and ICT Support ?

Ideal Audience for Postgraduate Certificate in ITIL and ICT Support Are you a UK-based IT professional looking to enhance your skills in IT service management and ICT support?
Key Characteristics: Typically have a degree in a relevant field, such as computer science or information technology, and possess at least 2 years of experience in an IT support role.
Career Goals: Seeking to transition into a management role, improve their knowledge of ITIL best practices, and increase their earning potential in the UK job market, where the average salary for IT professionals is around £43,000 per annum.
Industry Insights: The UK's IT industry is expected to grow by 4.5% annually, with a shortage of skilled professionals in IT service management and ICT support, making this postgraduate certificate an attractive option for those looking to stay ahead of the curve.