Postgraduate Certificate in IT Support Analytics

Thursday, 12 February 2026 23:55:41

International applicants and their qualifications are accepted

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Overview

Overview

IT Support Analytics

is designed for IT professionals seeking to enhance their skills in data-driven decision making.
Unlock the power of data analysis to optimize IT support services and drive business success. This postgraduate certificate program focuses on teaching students how to collect, analyze, and interpret complex data to inform IT strategy and improve customer satisfaction.
By gaining expertise in IT support analytics, learners can drive business value through data-informed decision making and improve operational efficiency. The program is ideal for IT professionals looking to advance their careers or transition into new roles. Explore the possibilities of IT Support Analytics today and discover how data analysis can transform your IT support services.

IT Support Analytics is a game-changing course that combines technical expertise with data-driven insights to revolutionize the IT support industry. By specializing in IT Support Analytics, you'll gain a unique edge in the job market, with career prospects in top-tier companies and organizations. This postgraduate certificate program focuses on IT Support Analytics, teaching you to extract valuable data from IT systems, identify trends, and make informed decisions. You'll also develop skills in data visualization, machine learning, and business acumen, making you an attractive candidate for roles such as IT Support Analyst, Data Analyst, or Business Intelligence Specialist.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Data Mining for IT Support Analytics •
Predictive Analytics in IT Service Management •
Data Visualization for IT Operations •
Business Intelligence for IT Decision Making •
IT Service Management Metrics and KPIs •
Big Data Analytics for IT Support •
Text Analytics for IT Incident Management •
Machine Learning for IT Predictive Maintenance •
Data Quality and Integrity in IT Analytics •
IT Service Management Process Optimization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Support Analytics

The Postgraduate Certificate in IT Support Analytics is a specialized program designed to equip students with the skills and knowledge required to analyze and optimize IT support operations.
This program focuses on developing data-driven decision-making skills, enabling students to identify areas of improvement and implement evidence-based solutions.
Upon completion, students will be able to analyze complex IT support data, identify trends and patterns, and develop actionable insights to drive business growth.
The program's learning outcomes include the ability to design and implement data-driven IT support strategies, analyze and interpret large datasets, and communicate complex technical information to non-technical stakeholders.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
Industry relevance is a key aspect of this program, as it addresses the growing need for data-driven decision-making in IT support operations.
Many organizations are looking for professionals who can analyze and optimize their IT support operations, making this program highly relevant to the job market.
Graduates of the Postgraduate Certificate in IT Support Analytics can pursue careers in IT support management, data analysis, or business intelligence, among other roles.
The program's focus on data analytics and IT support makes it an attractive option for students who want to transition into a career in this field or advance their existing skills.
By combining theoretical knowledge with practical skills, this program provides students with a comprehensive understanding of IT support analytics and its applications in real-world settings.

Why this course?

Postgraduate Certificate in IT Support Analytics is a highly sought-after qualification in today's market, driven by the increasing demand for data-driven decision-making in IT support. According to a report by the Chartered Institute of Information Technology (CIIT), the UK's IT sector is expected to grow by 10.5% annually, creating over 100,000 new job opportunities by 2025.
Year Number of Jobs
2020 45,000
2021 50,000
2022 55,000
2023 60,000
2024 65,000
2025 70,000

Who should enrol in Postgraduate Certificate in IT Support Analytics?

Ideal Audience for Postgraduate Certificate in IT Support Analytics Are you a UK-based IT professional looking to enhance your career prospects in data-driven decision making?
Key Characteristics: You should have a strong foundation in IT, preferably with 2+ years of experience in a support or technical role, and a keen interest in analytics and data science.
Career Goals: You aim to transition into a role that leverages your analytical skills, such as IT Service Management, Data Analysis, or Business Intelligence, and are looking to increase your earning potential in the UK job market.
Skills and Knowledge: You possess excellent analytical and problem-solving skills, and are familiar with tools such as Excel, SQL, and data visualization software. You also have a solid understanding of IT concepts, including networking, operating systems, and software applications.
Relevance to the UK Job Market: According to a report by the Chartered Institute of Information Technology (BCS), the demand for IT professionals with data analysis skills is expected to increase by 13% by 2025, with the average salary for a Data Analyst in the UK reaching £43,000 per annum.