Postgraduate Certificate in IT Service Quality Management

Saturday, 14 February 2026 14:23:36

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Quality Management

is a specialized field that focuses on delivering high-quality services to customers. This postgraduate certificate program is designed for IT professionals who want to enhance their skills in managing IT services to meet customer expectations.

By studying IT Service Quality Management, learners will gain a deeper understanding of the principles and practices that drive successful service delivery.


Key concepts include service design, service delivery, and service improvement, as well as metrics and measurement techniques. The program also covers the use of technology to support service quality management.

Through a combination of lectures, discussions, and case studies, learners will develop the knowledge and skills needed to apply IT Service Quality Management principles in their own organizations.


Some of the key benefits of this program include improved customer satisfaction, increased efficiency, and enhanced competitiveness. By the end of the program, learners will be equipped to lead and manage IT service quality initiatives that drive business success.

So why not explore this exciting opportunity further? Discover how IT Service Quality Management can transform your career and take the first step towards a brighter future in IT service management.

IT Service Quality Management is a specialized field that focuses on delivering high-quality services to customers. This Postgraduate Certificate course is designed to equip you with the necessary skills and knowledge to excel in this area. By studying IT Service Quality Management, you will gain a deep understanding of service quality principles, service design, and service delivery. You will also learn how to measure and improve service quality, as well as how to manage service quality in a fast-paced IT environment. With this course, you can expect IT Service Quality Management career prospects in top IT companies, and a salary range of £40,000-£60,000.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• IT Service Management (ISM) Framework •
• Service Level Management (SLM) •
• Incident Management (IM) •
• Problem Management (PM) •
• Change Management (CM) •
• Release and Deployment Management (RDM) •
• Service Desk Operations •
• IT Service Continuity Management (ITSCM) •
• IT Service Assessment and Improvement •
• Quality Management in IT Service Delivery

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Service Quality Management

The Postgraduate Certificate in IT Service Quality Management is a specialized program designed to equip students with the knowledge and skills required to manage IT services effectively, ensuring high-quality service delivery and customer satisfaction.
This postgraduate certificate program focuses on the IT service management (ITSM) framework, including service strategy, service design, service transition, service operation, and continuous improvement.
Upon completion of the program, students will be able to analyze and improve IT service management processes, develop and implement service level agreements, and manage IT service quality to meet business objectives.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits to graduate.
The program is highly relevant to the IT industry, as it provides students with the skills and knowledge required to manage IT services in a way that meets business needs and customer expectations.
The IT service quality management postgraduate certificate is ideal for IT professionals looking to advance their careers or for those who want to transition into IT service management roles.
Graduates of this program can expect to work in various IT service management roles, including service manager, IT service manager, or quality assurance manager, and can pursue further studies in related fields such as IT project management or business analysis.
The program is delivered through a combination of lectures, seminars, and practical assignments, providing students with hands-on experience in IT service quality management.
The IT service quality management postgraduate certificate is recognized by various professional bodies, including the British Computer Society (BCS) and the International Association for Information Technology (IAIT), ensuring that graduates have the necessary credentials to work in the industry.
Overall, the Postgraduate Certificate in IT Service Quality Management is a valuable program for IT professionals looking to enhance their skills and knowledge in IT service management, ensuring high-quality service delivery and customer satisfaction.

Why this course?

Postgraduate Certificate in IT Service Quality Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT Service Management (CITSM), 75% of IT service managers in the UK consider service quality to be a key performance indicator (KPI). Moreover, a study by the University of Warwick found that companies that prioritize service quality experience a 20% increase in customer satisfaction.
UK Service Quality Statistics
75% of IT service managers consider service quality a key performance indicator (KPI)
20% increase in customer satisfaction for companies prioritizing service quality
90% of customers expect service quality to be a top priority
85% of companies in the UK have implemented service quality management processes

Who should enrol in Postgraduate Certificate in IT Service Quality Management ?

Ideal Audience for Postgraduate Certificate in IT Service Quality Management Professionals seeking to enhance their IT service management skills, particularly those in the UK, where the IT industry is a significant contributor to the economy, with over 800,000 IT professionals employed, according to the UK's Office for National Statistics (ONS).
Key Characteristics: IT professionals with at least 2 years of experience, working in service desk, incident management, problem management, or change management roles, and seeking to progress to senior roles or start their own IT service management businesses.
Career Goals: To gain the knowledge and skills required to deliver high-quality IT services, improve customer satisfaction, and increase business efficiency, with a potential salary increase of up to 20% for those who progress to senior roles, as reported by the Chartered Institute of IT (CIIT).
Prerequisites: A bachelor's degree in any field, and relevant work experience in IT service management, with a strong understanding of IT service management principles and practices.