Postgraduate Certificate in IT Service Operations Management

Friday, 13 February 2026 08:43:43

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Operations Management

is a specialized field that focuses on designing, implementing, and managing IT service operations. This postgraduate certificate is designed for IT professionals who want to enhance their skills in service management, particularly in the area of IT service operations.

Some IT service managers face challenges in delivering high-quality services to customers, while others struggle to optimize their service operations for maximum efficiency. This postgraduate certificate aims to address these challenges by providing learners with the knowledge and skills needed to design, implement, and manage IT service operations.

Through this postgraduate certificate, learners will gain a deep understanding of IT service operations management, including service design, service transition, service operation, and service strategy. They will also learn how to apply IT service management frameworks, such as ITIL, to improve service quality and efficiency.

By the end of this postgraduate certificate, learners will be able to analyze complex IT service operations problems, develop effective solutions, and implement them in a real-world setting. They will also have the skills to lead and manage IT service operations teams, ensuring that services are delivered to the required quality and on time.

So, if you're an IT professional looking to enhance your skills in IT service operations management, explore this postgraduate certificate further. Discover how you can improve service quality, efficiency, and customer satisfaction, and take your career to the next level.

IT Service Operations Management is a comprehensive course that equips students with the skills to design, implement, and manage IT service operations. By studying IT Service Operations Management, you will gain a deep understanding of the principles and practices of IT service management, including service strategy, service design, service transition, service operation, and service evaluation. This course offers IT Service Operations Management students a wide range of career opportunities in IT service management, including service desk manager, IT service manager, and business analyst. The course also features a unique focus on industry-specific IT service management, providing students with the knowledge and skills required to succeed in the IT industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• Service Level Management (SLM)
• IT Service Continuity Management (ITSCM)
• IT Service Validation and Testing (ITSVT)
• Service Desk Management
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• IT Service Portfolio Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Service Operations Management

The Postgraduate Certificate in IT Service Operations Management is a specialized program designed to equip students with the knowledge and skills required to manage IT service operations effectively.
This program focuses on the strategic and tactical aspects of IT service management, including service design, service transition, service operation, and service evaluation.
Through this program, students will learn how to analyze and improve IT service operations, ensuring that they are aligned with business objectives and meet customer expectations.
The learning outcomes of this program include the ability to apply IT service management principles and practices to real-world scenarios, analyze complex IT service operations, and develop effective solutions to improve service quality and efficiency.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
The Postgraduate Certificate in IT Service Operations Management is highly relevant to the IT industry, as it provides students with the skills and knowledge required to manage IT service operations in a rapidly changing business environment.
This program is designed to prepare students for senior roles in IT service management, such as service manager, IT service manager, or service director, and is recognized by industry leaders such as ITIL.
Graduates of this program can expect to earn a salary range of £40,000 to £70,000 per annum, depending on their experience and location.
Overall, the Postgraduate Certificate in IT Service Operations Management is an excellent choice for individuals looking to advance their careers in IT service management and make a significant impact on their organizations.

Why this course?

Postgraduate Certificate in IT Service Operations Management holds significant importance in today's market, particularly in the UK. According to a report by the Chartered Institute of IT (BCS), the demand for IT professionals with expertise in service operations management is expected to increase by 13% by 2025, resulting in over 30,000 new job opportunities.
Year Job Opportunities
2020 15,000
2021 18,000
2022 22,000
2023 30,000

Who should enrol in Postgraduate Certificate in IT Service Operations Management ?

Ideal Audience for Postgraduate Certificate in IT Service Operations Management Professionals seeking to enhance their skills in IT service management, particularly those working in the UK's IT industry, where the demand for skilled service managers is high.
Key Characteristics: Typically hold a bachelor's degree in a relevant field, have at least 2 years of experience in IT service management, and possess strong analytical, problem-solving, and communication skills.
Career Goals: Aspiring to take on senior roles in IT service management, such as Service Manager, IT Service Manager, or Director of IT Service Management, with average salaries ranging from £40,000 to £80,000 per annum in the UK.
Industry Demand: The UK's IT industry is experiencing a high demand for skilled service managers, with the Chartered Institute of IT (BCS) reporting a 10% increase in job vacancies for IT service managers in 2022.