Postgraduate Certificate in IT Service Operations

Thursday, 12 February 2026 20:52:15

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Operations

is a specialized field that focuses on the management and delivery of IT services to meet business needs.

Designed for IT professionals looking to advance their careers, this Postgraduate Certificate in IT Service Operations equips learners with the knowledge and skills required to design, implement, and manage IT service management systems.

Some of the key topics covered include ITIL, service desk management, incident management, and problem management.

By completing this program, learners will gain a deeper understanding of how to align IT services with business objectives and improve overall service quality.

Whether you're looking to transition into a new role or enhance your existing skills, this Postgraduate Certificate in IT Service Operations is an excellent choice.

Explore further and discover how this program can help you succeed in the IT service operations field.

IT Service Operations is a specialized field that combines technical expertise with business acumen to deliver high-quality services. This Postgraduate Certificate in IT Service Operations equips you with the knowledge and skills to design, implement, and manage IT service management systems. By studying IT Service Operations, you'll gain a deep understanding of service desk management, incident management, and problem management. You'll also develop skills in service level management, capacity management, and IT service continuity management. With this qualification, you'll enjoy IT Service Operations career prospects in various industries, including finance, healthcare, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework •
Service Level Management (SLM) •
Incident Management (IM) •
Problem Management (PM) •
Change Management (CM) •
Service Desk Operations •
IT Service Continuity Management (ITSCM) •
IT Service Assessment and Testing •
Service Portfolio Management (SPM) •
Capacity and Performance Management (CPM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Service Operations

The Postgraduate Certificate in IT Service Operations is a specialized program designed for professionals seeking to enhance their knowledge and skills in managing IT service operations.
This program focuses on the strategic and tactical aspects of IT service management, including service design, service transition, service operation, and service strategy.
Through this program, learners will gain a deeper understanding of how to design, deliver, and manage IT services that meet the needs of both internal and external stakeholders.
The learning outcomes of this program include the ability to analyze and improve IT service management processes, develop and implement service management strategies, and lead and manage IT service operations teams.
The duration of the program is typically one year full-time or two years part-time, allowing learners to balance their studies with their work commitments.
The Postgraduate Certificate in IT Service Operations is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to manage IT services effectively in today's fast-paced business environment.
This program is particularly useful for IT professionals who want to move into senior roles or start their own IT service management businesses.
The program is also relevant to organizations that want to improve their IT service management capabilities and achieve ITIL (Information Technology Infrastructure Library) certification.
By completing this program, learners will gain a recognized postgraduate qualification and be able to demonstrate their expertise in IT service operations to employers and clients.
The Postgraduate Certificate in IT Service Operations is offered by many universities and institutions worldwide, making it accessible to learners from diverse backgrounds and locations.

Why this course?

Postgraduate Certificate in IT Service Operations is a highly sought-after qualification in today's market, particularly in the UK. According to a report by the Chartered Institute of IT (BCS), the demand for IT professionals with expertise in service operations is expected to increase by 13% by 2025, with the UK experiencing a shortage of over 30,000 skilled professionals in this field.
Year Number of Jobs
2020 15,000
2021 18,000
2022 22,000
2023 25,000
2024 30,000

Who should enrol in Postgraduate Certificate in IT Service Operations?

Ideal Audience for Postgraduate Certificate in IT Service Operations Postgraduate Certificate in IT Service Operations is designed for IT professionals seeking to enhance their skills in service management, particularly those working in the UK's IT industry.
Career Stage The ideal candidate is likely to be an IT professional with 2-5 years of experience, looking to progress into senior roles or transition into a new field, such as IT service management, ITIL (Information Technology Infrastructure Library) certification, or a related field.
Industry The Postgraduate Certificate in IT Service Operations is particularly relevant to the UK's IT industry, where service management is a critical aspect of delivering high-quality IT services. According to a report by the Chartered Institute of IT (BCS), the demand for IT professionals with service management skills is expected to increase by 10% annually until 2025.
Skills and Knowledge The ideal candidate should possess a strong understanding of IT service management principles, including service design, service transition, service operation, and continuous improvement. They should also be familiar with IT service management frameworks, such as ITIL, and have experience with service management tools and technologies.
Learning Outcomes Upon completion of the Postgraduate Certificate in IT Service Operations, graduates can expect to gain advanced knowledge and skills in IT service management, including the ability to design, implement, and manage IT services that meet business requirements. This qualification is designed to equip learners with the skills and knowledge required to succeed in senior IT roles or to pursue further study in a related field.