Postgraduate Certificate in IT Service Level Management

Wednesday, 11 February 2026 16:25:36

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Level Management

is a specialized field that focuses on ensuring high-quality IT services meet customer expectations. This Postgraduate Certificate in IT Service Level Management is designed for IT professionals who want to enhance their skills in managing IT services to meet business objectives.

By studying this course, you will gain a deeper understanding of IT service management principles, practices, and processes, including service level management, incident management, and problem management.

Some key concepts you will learn include: service level agreements, service level management, IT service management, and service desk management.

Our course is ideal for IT professionals who want to advance their careers in IT service management, improve their skills, and contribute to the success of their organizations.

Take the first step towards a career in IT service management and explore this Postgraduate Certificate today!

IT Service Level Management is a vital skill for any IT professional, and our Postgraduate Certificate in IT Service Level Management will equip you with the knowledge and expertise to excel in this field. By studying this course, you'll gain a deep understanding of IT Service Level Management principles, practices, and techniques, enabling you to deliver high-quality services that meet business needs. With IT Service Level Management, you'll benefit from improved customer satisfaction, increased efficiency, and enhanced career prospects. You'll also develop valuable skills in service design, service transition, and service operation, making you a highly sought-after candidate in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• IT Service Portfolio Management
• IT Service Level Management
• IT Service Request Management
• IT Service Desk Management
• IT Service Level Agreement (SLA) Management
• Service Level Management System (SLMS)
• Incident Management
• Problem Management
• Change Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Service Level Management

The Postgraduate Certificate in IT Service Level Management is a specialized course designed for IT professionals who want to enhance their knowledge and skills in managing IT services at optimal levels.
This course is ideal for those who are already working in the IT industry and want to take their careers to the next level by acquiring advanced skills in IT Service Level Management (ITSLM).
The learning outcomes of this course include understanding the principles and practices of IT Service Level Management, being able to analyze and improve IT service management processes, and developing skills in managing IT service levels, incident management, and problem management.
The duration of the Postgraduate Certificate in IT Service Level Management varies depending on the institution and the mode of study, but it typically takes one to two years to complete.
The course is highly relevant to the IT industry, as it provides students with the knowledge and skills required to manage IT services at optimal levels, ensuring high service quality, efficiency, and customer satisfaction.
The course is also relevant to the IT Service Management (ITSM) framework, which is widely adopted by organizations worldwide.
By completing this course, students can enhance their career prospects and take up senior roles in IT service management, such as IT service manager, service desk manager, or IT service analyst.
The Postgraduate Certificate in IT Service Level Management is offered by many universities and institutions, both online and offline, making it easily accessible to students from all over the world.
The course is designed to be flexible, allowing students to study at their own pace and according to their schedule, making it ideal for working professionals who want to balance their work and studies.
Overall, the Postgraduate Certificate in IT Service Level Management is a valuable course that provides students with the knowledge, skills, and expertise required to manage IT services at optimal levels, ensuring high service quality, efficiency, and customer satisfaction.

Why this course?

Postgraduate Certificate in IT Service Level Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that service level management (SLM) is a critical component of IT service management (ITSM). Moreover, a report by the UK's Office of Government Commerce (OGC) states that 60% of IT service management processes in the UK are related to SLM.
UK SLM Statistics
75% of IT professionals in the UK believe that SLM is critical to ITSM.
60% of IT service management processes in the UK are related to SLM.

Who should enrol in Postgraduate Certificate in IT Service Level Management ?

Postgraduate Certificate in IT Service Level Management is ideal for IT professionals seeking to enhance their skills in managing IT services to meet business objectives.
Ideal Audience: IT service managers, IT service desk managers, IT service delivery managers, and IT professionals looking to transition into service management roles.
Key Characteristics: Professionals with at least 2 years of experience in IT service management, a good understanding of ITIL (Information Technology Infrastructure Library) principles, and the ability to apply service management best practices.
UK-Specific Statistics: According to a report by the Chartered Institute of IT (BCS), the demand for IT service management professionals in the UK is expected to grow by 10% annually, with an estimated 20,000 new job openings in 2023 alone.
Benefits: Upon completion of the Postgraduate Certificate in IT Service Level Management, learners can expect to gain advanced knowledge and skills in IT service management, enabling them to take on more senior roles or start their own service management consulting businesses.