Postgraduate Certificate in IT Problem Management

Thursday, 12 February 2026 10:41:43

International applicants and their qualifications are accepted

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Overview

Overview

IT Problem Management

is a specialized field that focuses on identifying, analyzing, and resolving complex technical issues. This postgraduate certificate program is designed for IT professionals who want to enhance their skills in managing and mitigating IT problems.

By studying IT Problem Management, you will learn how to develop and implement effective problem management strategies, identify root causes of problems, and collaborate with stakeholders to resolve issues efficiently.

Some key concepts covered in this program include problem identification, root cause analysis, service level management, and incident management.

IT professionals who want to advance their careers in IT problem management will benefit from this program, which provides a comprehensive understanding of the principles and practices of IT problem management.

Whether you are looking to transition into a problem management role or enhance your existing skills, this postgraduate certificate program can help you achieve your goals.

So why wait? Explore the IT Problem Management postgraduate certificate program today and take the first step towards becoming a skilled IT problem manager.

Problem Management is at the heart of IT service management, ensuring seamless operations and minimizing downtime. Our Postgraduate Certificate in IT Problem Management equips you with the skills to identify, analyze, and resolve complex IT issues. By mastering problem management techniques, you'll enhance your organization's efficiency, reduce costs, and improve customer satisfaction. With this course, you'll gain a deep understanding of ITIL best practices, agile methodologies, and industry-standard tools. You'll also develop essential skills in root cause analysis, incident management, and change management. Unlock new career opportunities in IT service management and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework •
Problem Management Process •
Incident Management Process •
Service Desk Operations •
IT Service Continuity Management (ITSCM) •
Service Level Management (SLM) •
Capacity Management •
Availability Management •
IT Service Portfolio Management (ITSPM) •
Service Request Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Problem Management

The Postgraduate Certificate in IT Problem Management is a specialized course designed to equip students with the knowledge and skills required to effectively manage IT problems in a professional setting.
This course focuses on teaching students how to identify, analyze, and resolve complex IT issues, ensuring minimal disruption to business operations.
Upon completion of the course, students will be able to demonstrate their understanding of IT problem management principles, including risk management, service level management, and incident management.
The duration of the Postgraduate Certificate in IT Problem Management typically ranges from 6 to 12 months, depending on the institution and the student's prior experience.
Industry relevance is a key aspect of this course, as it prepares students for careers in IT problem management, where they can apply their knowledge to resolve complex IT issues in a variety of settings.
The course is particularly relevant to IT professionals looking to advance their careers or transition into problem management roles, as well as those interested in pursuing a career in IT service management.
By studying the Postgraduate Certificate in IT Problem Management, students can gain a deeper understanding of IT problem management principles and practices, enabling them to make a positive impact on their organizations.
The course is designed to be flexible, allowing students to balance their studies with work and other commitments, making it an attractive option for working professionals.
Upon completion of the course, students will be awarded a Postgraduate Certificate in IT Problem Management, which can be used as a stepping stone to further education or as a professional certification.
The course is taught by experienced instructors with industry expertise, providing students with a comprehensive understanding of IT problem management principles and practices.
Throughout the course, students will have the opportunity to apply their knowledge and skills through practical exercises and case studies, ensuring they are well-prepared for real-world scenarios.
The Postgraduate Certificate in IT Problem Management is a valuable investment for anyone looking to advance their career in IT or transition into a problem management role.

Why this course?

Postgraduate Certificate in IT Problem Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK believe that effective problem management is crucial for delivering successful IT projects (Source: CIIT, 2022). Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with problem management skills is expected to increase by 10% annually between 2022 and 2025 (Source: ONS, 2022).
Year Percentage Increase
2022 10%
2023 12%
2024 15%
2025 18%

Who should enrol in Postgraduate Certificate in IT Problem Management?

Ideal Audience for Postgraduate Certificate in IT Problem Management Are you a UK-based IT professional looking to enhance your skills in problem management and take your career to the next level?
Professionals with 2+ years of experience in IT Those working in IT service management, helpdesk, or technical support roles can benefit from this course, with 75% of UK IT professionals reporting a need for upskilling in problem management.
IT Service Managers and Team Leaders With 60% of UK IT service managers reporting a lack of confidence in their problem management skills, this course can help you develop the expertise needed to drive business success.
Those interested in ITIL This course is designed in line with ITIL best practices, with 80% of UK IT professionals reporting that ITIL is an essential skill for IT service management professionals.