Postgraduate Certificate in IT Incident Management

Sunday, 15 February 2026 08:01:04

International applicants and their qualifications are accepted

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Overview

Overview

IT Incident Management

is a specialized field that focuses on restoring normal business operations after a disruption or unexpected event. This Postgraduate Certificate in IT Incident Management is designed for IT professionals who want to enhance their skills in managing and resolving IT incidents efficiently.

Developed for IT professionals, this program equips learners with the knowledge and skills required to manage IT incidents, including incident classification, escalation, and resolution. The course covers key concepts such as incident management frameworks, problem management, and change management.

By completing this program, learners will gain a deeper understanding of IT service management and be able to apply their knowledge in real-world scenarios. They will also develop the skills necessary to communicate effectively with stakeholders and team members.

Whether you're looking to advance your career or transition into a new role, this Postgraduate Certificate in IT Incident Management is an excellent choice. So why wait? Explore this program further and take the first step towards becoming a proficient IT incident manager.

IT Incident Management is a specialized field that requires professionals to effectively manage and resolve IT service disruptions. This Postgraduate Certificate in IT Incident Management equips learners with the skills and knowledge to minimize downtime, reduce costs, and improve overall IT service quality. By studying this course, learners will gain a deep understanding of incident management principles, processes, and tools. They will also develop expertise in areas such as incident classification, escalation, and resolution. With this certification, learners can expect career advancement opportunities in IT service management, including roles such as IT Service Manager or Incident Manager.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• IT Service Management (ITSM)
• Service Desk Management
• Problem Management
• Change Management
• Release and Deployment Management
• Capacity and Performance Management
• IT Service Continuity Management
• Information Security Management
• Business Impact Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in IT Incident Management

The Postgraduate Certificate in IT Incident Management is a specialized program designed to equip students with the knowledge and skills required to manage IT incidents effectively.
This program focuses on teaching students how to identify, assess, and resolve IT incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
Upon completion of the program, students will be able to demonstrate their understanding of incident management principles, including incident classification, categorization, and prioritization.
The learning outcomes of the program include the ability to analyze complex IT incidents, develop effective incident management plans, and implement incident management processes.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The Postgraduate Certificate in IT Incident Management is highly relevant to the IT industry, as it addresses the growing need for organizations to have robust incident management processes in place.
By completing this program, students will gain the skills and knowledge required to work as an incident manager or in a related role, such as IT service manager or technical support specialist.
The program is also beneficial for IT professionals who want to advance their careers or take on more senior roles, as it demonstrates their expertise in incident management and their ability to lead and manage IT teams.
Overall, the Postgraduate Certificate in IT Incident Management is a valuable program for anyone looking to develop their skills and knowledge in this critical area of IT.

Why this course?

Postgraduate Certificate in IT Incident Management holds significant importance in today's market, particularly in the UK. According to a survey by the IT Skills Framework for the Information Age (ITSFIA), the demand for IT professionals with incident management skills is expected to increase by 10% annually until 2025. In the UK, the average salary for an IT incident manager is £55,000, with experienced professionals earning up to £80,000.
Year Number of Jobs
2020 15,000
2021 18,000
2022 22,000
2023 25,000
2024 30,000

Who should enrol in Postgraduate Certificate in IT Incident Management ?

Ideal Audience for Postgraduate Certificate in IT Incident Management IT professionals seeking to enhance their skills in incident management, particularly those working in the UK's IT sector, where the average salary for an incident manager is around £43,000 per annum (Source: Indeed.co.uk), are the primary target audience for this postgraduate certificate.
Key Characteristics: Individuals with a strong foundation in IT and a desire to progress their careers, typically holding a bachelor's degree in a relevant field, such as computer science or information technology, and having at least 2 years of experience in IT service management, are well-suited for this postgraduate certificate.
Career Goals: Graduates of this postgraduate certificate can expect to secure senior roles in IT service management, such as incident manager, service manager, or IT director, with average salaries ranging from £60,000 to £100,000 per annum in the UK (Source: Payscale.co.uk).
Prerequisites: A bachelor's degree in a relevant field and at least 2 years of experience in IT service management are the typical prerequisites for this postgraduate certificate. Applicants should also possess strong analytical, problem-solving, and communication skills.