Postgraduate Certificate in ICT User Support

Friday, 13 February 2026 01:28:35

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

ICT User Support

is a vital component of any organization, ensuring that technology is utilized efficiently and effectively.

Our Postgraduate Certificate in ICT User Support is designed for IT professionals and non-technical staff who want to develop their skills in providing top-notch support to users.

Deliver exceptional user experience by understanding their needs and providing personalized solutions.

Learn how to troubleshoot, document, and communicate effectively with users, ensuring minimal downtime and maximum productivity.

Gain the knowledge and skills to:

Improve user satisfaction and reduce support costs.

Develop a career in ICT user support or enhance your existing role with this comprehensive program.

Explore our Postgraduate Certificate in ICT User Support today and take the first step towards becoming a skilled ICT user support specialist.

ICT User Support is at the heart of this Postgraduate Certificate, equipping you with the skills to deliver exceptional support services. By specializing in ICT User Support, you'll gain in-depth knowledge of technical issues, software applications, and hardware systems. This course offers ICT professionals a unique opportunity to enhance their career prospects, with roles in IT support, technical writing, and project management. You'll also develop essential soft skills, such as communication, problem-solving, and time management. With a focus on practical learning, you'll be able to apply your knowledge in real-world scenarios, leading to improved job satisfaction and career advancement.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• ICT User Support Principles •
• Computer Hardware and Software Fundamentals •
• Network Fundamentals and Protocols •
• Operating System Fundamentals •
• Help Desk and Incident Management •
• Problem Solving and Troubleshooting Techniques •
• Communication and Interpersonal Skills •
• ICT Security and Risk Management •
• Technical Writing and Documentation •
• ICT Project Management and Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in ICT User Support

The Postgraduate Certificate in ICT User Support is a specialized program designed to equip students with the necessary skills and knowledge to provide effective support to individuals and organizations in the field of Information and Communication Technology (ICT).
This postgraduate certificate program focuses on the technical and practical aspects of ICT user support, including hardware and software troubleshooting, network administration, and cybersecurity.
Upon completion of the program, students will be able to demonstrate their ability to analyze and resolve complex technical issues, communicate effectively with users, and provide personalized support to meet their needs.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits to graduate.
The Postgraduate Certificate in ICT User Support is highly relevant to the industry, as it addresses the growing demand for skilled ICT professionals who can provide high-quality support services.
Many organizations, including IT service providers, technology companies, and government agencies, require ICT user support specialists to manage their technical infrastructure and provide support to end-users.
Graduates of this program can pursue careers in ICT user support, technical writing, or project management, and can also consider further studies to specialize in areas such as cybersecurity or data analytics.
The program is designed to be flexible, with online and part-time study options available to accommodate the needs of working professionals and students.
Overall, the Postgraduate Certificate in ICT User Support is an excellent choice for individuals who want to launch or advance their careers in ICT user support, and who are committed to staying up-to-date with the latest technologies and trends in the field.

Why this course?

Postgraduate Certificate in ICT User Support is a highly sought-after qualification in today's digital landscape. According to a report by the Chartered Institute of Information and Communications Technology (CICT), the demand for ICT user support professionals in the UK is expected to grow by 10% annually, with over 50,000 new job openings projected by 2025.
Year Number of Job Openings
2020 30,000
2021 35,000
2022 40,000
2023 45,000
2024 50,000

Who should enrol in Postgraduate Certificate in ICT User Support?

Ideal Audience for Postgraduate Certificate in ICT User Support
Individuals with a strong foundation in ICT, looking to enhance their skills and knowledge in user support, are the ideal candidates for this postgraduate certificate. With the UK's technology sector valued at £276 billion, and the demand for skilled ICT professionals expected to grow by 13% by 2025, this postgraduate certificate can provide a competitive edge in the job market.
Those working in IT support roles, such as help desk technicians, field engineers, or technical writers, may also benefit from this postgraduate certificate, as it can help them to develop the skills and expertise needed to succeed in their careers. In addition, individuals from related fields, such as business, communications, or engineering, may find this postgraduate certificate to be an excellent way to transition into a career in ICT user support.
To be considered for this postgraduate certificate, applicants should have a good understanding of ICT principles and practices, as well as excellent communication and problem-solving skills. With the UK's National Careers Service reporting that 75% of employers consider skills training to be essential for job readiness, this postgraduate certificate can provide learners with the skills and knowledge needed to succeed in the job market.