Postgraduate Certificate in ICT Service and Support

Saturday, 14 February 2026 10:04:26

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service and Support

is designed for IT professionals seeking to enhance their skills in delivering high-quality service and support. This postgraduate certificate focuses on equipping learners with the knowledge and expertise required to manage and resolve complex technical issues. Some of the key areas covered in the course include: technical support, service desk management, incident management, and problem management. The program is ideal for those looking to transition into a service management role or advance their careers in the field. By completing this postgraduate certificate, learners can gain the skills and confidence needed to provide effective ICT service and support, leading to improved customer satisfaction and increased business efficiency.

ICT Service and Support is the backbone of any successful organization, and our Postgraduate Certificate in ICT Service and Support will equip you with the skills to excel in this field. By specializing in ICT service and support, you'll gain hands-on experience in managing and maintaining computer systems, networks, and software applications. This course offers career prospects in IT support, help desk management, and technical sales, with average salaries ranging from £25,000 to £40,000. You'll also develop essential skills in problem-solving, communication, and project management. With a focus on industry-recognized certifications, this course is designed to prepare you for a rewarding career in ICT service and support.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ITSM)
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Cloud Computing Fundamentals
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Network Security and Risk Management
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Database Administration and Management
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Help Desk and Support Services
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IT Project Management and Coordination
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Software Development Life Cycle (SDLC)
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IT Service Desk Operations and Management
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Cloud Security and Compliance
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IT Service Quality and Assurance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in ICT Service and Support

The Postgraduate Certificate in ICT Service and Support is a specialized program designed to equip students with the knowledge and skills required to deliver high-quality IT services and support in various industries.
This postgraduate certificate is ideal for individuals who already possess a bachelor's degree in a related field and wish to enhance their expertise in ICT service and support.
Upon completion of the program, students can expect to gain a deeper understanding of ICT service management, including service design, service transition, service delivery, and service improvement.
The learning outcomes of this program include the ability to analyze and resolve complex IT service management issues, develop and implement effective service management strategies, and evaluate the performance of IT services.
The duration of the Postgraduate Certificate in ICT Service and Support typically ranges from 6 to 12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the IT industry, as it provides students with the skills and knowledge required to work in various roles, such as IT service manager, service desk manager, or technical support specialist.
Graduates of this program can expect to secure employment in a range of organizations, including private companies, government agencies, and non-profit organizations.
The Postgraduate Certificate in ICT Service and Support is also recognized by various professional bodies, such as the British Computer Society (BCS) and the Institute of Information Technology (IIT), which can provide students with opportunities for professional development and career advancement.
Overall, the Postgraduate Certificate in ICT Service and Support is a valuable program that can help students develop the skills and knowledge required to succeed in the IT industry.

Why this course?

Postgraduate Certificate in ICT Service and Support is a highly sought-after qualification in today's digital landscape. According to the UK's Office for National Statistics (ONS), the IT sector is expected to grow by 4.3% annually, creating a high demand for skilled professionals in ICT service and support. In 2020, the UK's National Careers Service reported that 71% of employers considered IT and technology skills essential for the job market.
Year Growth Rate
2020 4.3%
2021 5.1%
2022 4.8%

Who should enrol in Postgraduate Certificate in ICT Service and Support ?

Ideal Audience for Postgraduate Certificate in ICT Service and Support Are you a IT professional looking to enhance your skills in ICT service and support? Do you want to stay ahead in the competitive job market?
Key Characteristics: Typically, our ideal candidates are IT professionals with at least 2 years of experience in ICT service and support. They may be working in a help desk role, technical support team, or IT project management position.
Career Goals: Our ideal candidates are looking to advance their careers in ICT service and support. They may be seeking to move into senior roles, such as team lead or IT manager, or start their own IT consulting businesses.
Industry Insights: According to a report by the Chartered Institute of Information and Communications Technology (CICT), the demand for skilled ICT professionals is expected to increase by 10% in the next 5 years. Our Postgraduate Certificate in ICT Service and Support can help you stay ahead of the curve.
Location: Our program is designed to be flexible and can be completed by students from all over the UK. However, the majority of our students are based in major cities such as London, Manchester, and Birmingham.