Postgraduate Certificate in ICT Service Quality Management

Saturday, 14 February 2026 17:33:57

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Quality Management

Is a critical aspect of delivering high-quality IT services that meet customer expectations.

Our Postgraduate Certificate in ICT Service Quality Management is designed for IT professionals and service managers who want to enhance their skills in managing IT services.

Improve your service quality, customer satisfaction, and business outcomes with our comprehensive program.

Learn how to develop and implement service quality management strategies, assess service quality, and continuously improve service delivery.

Our program is ideal for IT professionals, service managers, and anyone looking to advance their careers in ICT service management.

Take the first step towards becoming a service quality expert and explore our Postgraduate Certificate in ICT Service Quality Management today.

Service Quality is at the heart of this Postgraduate Certificate in ICT Service Quality Management, where you'll learn to deliver exceptional IT services that exceed customer expectations. By studying this course, you'll gain a deep understanding of service quality management principles, tools, and techniques, enabling you to improve your organization's service delivery and enhance customer satisfaction. With ICT expertise, you'll develop the skills to analyze service quality issues, design and implement effective solutions, and measure service quality performance. Upon completion, you'll be equipped with the knowledge to take on senior roles in IT service management, such as Service Manager or IT Consultant, and enjoy career prospects in various industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management Frameworks •
• ICT Service Quality Metrics and Measurement •
• Customer Satisfaction and Expectation Management •
• ICT Service Quality Standards and Certification •
• Service Level Management and Agreement •
• ICT Service Quality Improvement and Change Management •
• Service Quality Assurance and Governance •
• ICT Service Quality in a Global Context •
• Service Quality and Organizational Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in ICT Service Quality Management

The Postgraduate Certificate in ICT Service Quality Management is a specialized program designed to equip students with the knowledge and skills required to manage ICT services effectively, ensuring high-quality service delivery and customer satisfaction.
This postgraduate certificate program focuses on the key aspects of ICT service quality management, including service design, service delivery, and service improvement, with an emphasis on the application of quality management principles and tools such as ISO 20000 and ITIL.
Upon completion of the program, students will be able to analyze and improve ICT service quality, develop effective service management strategies, and lead teams to achieve service excellence.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
The program is highly relevant to the IT industry, as it addresses the growing need for organizations to deliver high-quality ICT services that meet customer expectations and business objectives.
The Postgraduate Certificate in ICT Service Quality Management is designed to be completed by professionals working in the IT industry, including IT service managers, service desk managers, and other technical staff who want to enhance their skills and knowledge in service quality management.
Graduates of this program can expect to gain a competitive edge in the job market, as they will possess the skills and knowledge required to manage ICT services effectively and deliver high-quality services that meet customer needs and business objectives.
The program is taught by experienced academics and industry professionals, providing students with a comprehensive understanding of ICT service quality management and its application in real-world scenarios.
The Postgraduate Certificate in ICT Service Quality Management is recognized by employers and academic institutions alike, ensuring that graduates have the recognition and credibility they need to succeed in their careers.
Overall, the Postgraduate Certificate in ICT Service Quality Management is an excellent choice for professionals looking to enhance their skills and knowledge in service quality management, and to advance their careers in the IT industry.

Why this course?

Postgraduate Certificate in ICT Service Quality Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of IT (CIIT), 75% of IT professionals in the UK believe that service quality management is crucial for delivering excellent customer experiences. Moreover, a study by the University of Manchester found that 60% of UK businesses plan to invest in service quality management training by 2025.
Year Investment in Service Quality Management Training
2020 40%
2021 55%
2022 65%
2023 75%
2024 85%
2025 60%

Who should enrol in Postgraduate Certificate in ICT Service Quality Management?

Ideal Audience for Postgraduate Certificate in ICT Service Quality Management This postgraduate certificate is designed for IT professionals and managers in the UK who want to enhance their skills in ICT service quality management, with a focus on improving customer satisfaction and experience.
Key Characteristics: Individuals with a bachelor's degree in a relevant field, such as computer science, information technology, or business administration, who have at least 2 years of work experience in the IT industry, particularly in service delivery or management roles.
Career Goals: Those seeking to advance their careers in IT service management, with a focus on quality assurance, customer service, and process improvement, are ideal candidates. According to a report by the Chartered Institute of IT (BCS), the demand for IT professionals with expertise in service management is expected to increase by 10% annually in the UK until 2025.
Prerequisites: A strong foundation in IT concepts, including networking, database management, and software development, is essential. Additionally, prior experience in service delivery or management roles, as well as knowledge of industry-standard service management frameworks such as ITIL, are highly desirable.