Postgraduate Certificate in ICT Service Desk Management

Sunday, 15 February 2026 07:20:58

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Desk Management

is a vital component of any organization's IT infrastructure. It ensures that technical issues are resolved efficiently and effectively.

Designed for IT professionals and those looking to transition into the field, this Postgraduate Certificate in ICT Service Desk Management equips learners with the skills and knowledge needed to manage a service desk.

Some of the key topics covered include service desk operations, incident management, problem management, and change management.

By the end of the program, learners will have gained a deep understanding of how to design, implement, and manage a service desk that meets the needs of an organization.

Whether you're looking to advance your career or start a new one, this Postgraduate Certificate in ICT Service Desk Management is an excellent choice.

Explore this program further and discover how it can help you achieve your career goals.

Service Desk Management is at the heart of any successful ICT operation. This Postgraduate Certificate in ICT Service Desk Management equips you with the skills to deliver exceptional customer service, manage incidents, and optimize your team's performance. By studying this course, you'll gain a deep understanding of service desk management principles, including service level agreements, knowledge management, and change management. You'll also develop expertise in tools like IT service management software and learn how to measure and improve your service desk's efficiency. With this qualification, you'll be well-positioned for a career in ICT service management, with opportunities to progress into senior roles or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Service Desk Management Fundamentals •
ICT Service Desk Operations •
Service Request Management •
Incident Management and Resolution •
Problem Management and Analysis •
Change Management and Control •
Service Level Management and Monitoring •
Knowledge Management and Documentation •
ICT Service Desk Metrics and Reporting •
Service Desk Security and Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in ICT Service Desk Management

The Postgraduate Certificate in ICT Service Desk Management is a specialized program designed to equip students with the knowledge and skills required to manage and deliver high-quality IT services to organizations.
This postgraduate certificate is ideal for IT professionals who want to enhance their expertise in service desk management, particularly in the field of information and communication technology (ICT).
Upon completion of the program, students can expect to gain a deeper understanding of ICT service desk management principles, practices, and methodologies, including service desk design, service level management, and incident management.
The duration of the postgraduate certificate program is typically one year, with students required to complete a minimum of 60 credits.
The program is designed to be flexible, with students able to study at their own pace and choose from a range of modules that cater to their interests and career goals.
The Postgraduate Certificate in ICT Service Desk Management is highly relevant to the IT industry, with many organizations recognizing the importance of effective service desk management in delivering high-quality IT services.
By completing this program, students can expect to gain a competitive edge in the job market, with many employers seeking candidates with expertise in ICT service desk management.
The program is also designed to prepare students for professional certifications, such as the ITIL Foundation Certificate in IT Service Management, which is widely recognized and respected in the industry.
Overall, the Postgraduate Certificate in ICT Service Desk Management is an excellent choice for IT professionals who want to enhance their skills and knowledge in this critical area of the IT industry.

Why this course?

Postgraduate Certificate in ICT Service Desk Management holds significant importance in today's market, particularly in the UK. The demand for skilled professionals in this field is on the rise, driven by the increasing need for efficient IT support services. According to a report by the Chartered Institute of IT (BCS), the UK's IT industry is expected to grow by 4.3% annually, creating new job opportunities for those with expertise in service desk management.
Year Growth Rate
2020-2021 3.2%
2021-2022 4.1%
2022-2023 4.3%

Who should enrol in Postgraduate Certificate in ICT Service Desk Management ?

Ideal Audience for Postgraduate Certificate in ICT Service Desk Management Are you a IT professional looking to advance your career in ICT service desk management? Do you want to enhance your skills in service management, incident management, problem management, and change management?
Key Characteristics: Typically have a degree in a relevant field such as computer science, information technology, or business administration. Have at least 2 years of experience in an IT support or service desk role. Possess strong analytical, problem-solving, and communication skills.
Industry Insights: In the UK, the IT industry is expected to grow by 4% annually, with service desk management being a key area of focus. According to a report by the Chartered Institute of IT (BCS), there are over 150,000 IT professionals in the UK, with many seeking to upskill and reskill in areas such as service desk management.
Career Benefits: Upon completion of the Postgraduate Certificate in ICT Service Desk Management, you can expect to enhance your career prospects and earn a higher salary. According to a survey by the BCS, IT professionals with service desk management skills can earn up to 15% more than their peers.