Postgraduate Certificate in ICT Resource Support Desk

Friday, 13 February 2026 20:16:56

International applicants and their qualifications are accepted

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Overview

Overview

ICT Resource Support Desk

A Postgraduate Certificate in ICT Resource Support Desk is designed for IT professionals seeking to enhance their skills in providing technical assistance and support.


Some learners may be IT managers, while others are technical support specialists, and this course caters to both.


Developing expertise in ICT resource support is essential for organizations to ensure efficient use of technology and minimize downtime.


Through this course, learners will gain knowledge of ICT resource management, technical support, and problem-solving skills.


Acquire the skills and knowledge required to effectively manage and support ICT resources in a fast-paced IT environment.


By enrolling in this Postgraduate Certificate in ICT Resource Support Desk, learners can take their careers to the next level and become valuable assets to their organizations.

ICT Resource Support Desk is a comprehensive Postgraduate Certificate that equips you with the skills to manage and support IT resources effectively. This course offers key benefits such as enhanced technical knowledge, improved problem-solving skills, and better communication abilities. Upon completion, you can expect career prospects in various IT support roles, including help desk specialist, technical support engineer, and IT project coordinator. The course features unique modules on IT service management, technical writing, and project management, making it an ideal choice for those looking to upskill in the ICT sector.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management Framework
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Help Desk Operations
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Technical Support Analysis
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Problem Management Techniques
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ITIL Foundation
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Communication Skills for Support
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Technical Writing for Documentation
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IT Security Awareness
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Customer Relationship Management
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Service Level Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in ICT Resource Support Desk

The Postgraduate Certificate in ICT Resource Support Desk is a specialized program designed to equip students with the necessary skills and knowledge to provide effective technical support in a resource-intensive environment.
This postgraduate certificate focuses on the technical aspects of ICT resource support, including hardware, software, and networking fundamentals, as well as the skills required to troubleshoot and resolve complex technical issues.
Upon completion of the program, students will be able to demonstrate their ability to design, implement, and manage ICT resources, as well as provide technical support and training to end-users.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits to graduate.
The program is highly relevant to the IT industry, with a strong focus on the skills and knowledge required to support the growing demand for ICT resources in organizations of all sizes.
Industry professionals can benefit from this program by gaining the skills and knowledge required to provide effective technical support, as well as advancing their careers in the field of ICT resource management.
The program is designed to be flexible, with students able to complete the coursework online or on-campus, making it accessible to a wide range of learners.
Graduates of the Postgraduate Certificate in ICT Resource Support Desk can expect to secure employment in a variety of roles, including ICT support specialist, technical support engineer, and IT project manager.
The program is also relevant to those looking to transition into a career in ICT, providing a solid foundation in the technical aspects of ICT resource support and management.
Overall, the Postgraduate Certificate in ICT Resource Support Desk is a valuable program for anyone looking to advance their career in the field of ICT resource management and support.

Why this course?

Postgraduate Certificate in ICT Resource Support Desk holds significant importance in today's market, particularly in the UK. According to a report by the Chartered Institute of Information and Communications Technology (CICT), the demand for ICT professionals is expected to increase by 10% annually, with a shortage of skilled technicians and support staff.
Year Number of Jobs
2020 12,000
2021 14,000
2022 16,000

Who should enrol in Postgraduate Certificate in ICT Resource Support Desk?

Ideal Audience for Postgraduate Certificate in ICT Resource Support Desk Are you a IT professional looking to enhance your skills in ICT resource support? Do you want to work in a fast-paced environment where no two days are the same? If so, this postgraduate certificate is perfect for you.
Key Characteristics: You should be a UK-based IT professional with at least 2 years of experience in ICT support. You should have a strong understanding of IT service management principles and practices. You should be able to work effectively in a team environment and have excellent communication skills.
Career Opportunities: Upon completion of this postgraduate certificate, you can expect to secure a senior IT support role in the UK. According to a report by the Chartered Institute of Information Technology (CIIT), the demand for skilled IT professionals is expected to increase by 10% in the next 5 years, with the average salary for an IT support manager in the UK being £45,000 per annum.
Learning Outcomes: Upon completion of this postgraduate certificate, you can expect to gain skills in ICT resource management, IT service management, and technical support. You will also develop your knowledge of IT security, cloud computing, and data analytics.