Postgraduate Certificate in Hospitality Sales and Customer Relationship Management

Wednesday, 18 February 2026 22:47:40

International applicants and their qualifications are accepted

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Overview

Overview

Postgraduate Certificate in Hospitality Sales and Customer Relationship Management


This postgraduate certificate is designed for hospitality professionals who want to develop their sales and customer relationship management skills.


With a focus on the hospitality industry, this program will help you learn how to build strong relationships with customers and increase sales.


Some of the key topics covered in this program include: customer service, sales techniques, and relationship management.

By the end of this program, you will have gained the knowledge and skills needed to succeed in a sales role within the hospitality industry.


Whether you're looking to advance your career or start a new one, this postgraduate certificate is the perfect way to take your skills to the next level.


So why wait? Explore our postgraduate certificate in hospitality sales and customer relationship management today and start building the career you've always wanted.

Hospitality Sales professionals can elevate their careers with our Postgraduate Certificate in Hospitality Sales and Customer Relationship Management. This course offers key benefits such as enhanced sales techniques, improved customer service skills, and a deeper understanding of the hospitality industry. Upon completion, graduates can expect exciting career prospects in top hotels, restaurants, and tourism companies. Unique features of the course include a focus on relationship-building, negotiation strategies, and industry-specific knowledge. By combining theoretical foundations with practical applications, this program prepares students for success in hospitality sales and customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Sales Strategy and Planning in Hospitality •
• Customer Relationship Management in Hospitality •
• Effective Communication Skills for Sales and Customer Service •
• Building and Maintaining Strong Customer Relationships •
• Sales Techniques and Methods in Hospitality Industry •
• Understanding Customer Needs and Preferences •
• Negotiation and Conflict Resolution in Sales •
• Digital Marketing for Sales and Customer Engagement •
• Measuring and Evaluating Sales Performance in Hospitality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Hospitality Sales and Customer Relationship Management

The Postgraduate Certificate in Hospitality Sales and Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in sales and customer relationship management within the hospitality industry. This program is typically offered over a period of 6-12 months, allowing students to balance their studies with their existing work commitments. The duration of the program can vary depending on the institution and the student's prior qualifications and experience. Upon completion of the program, students can expect to gain a range of learning outcomes, including the ability to analyze customer needs and develop effective sales strategies, as well as the skills to build and maintain strong relationships with customers and stakeholders. Students will also gain a deeper understanding of the hospitality industry and its various sectors, including hotels, restaurants, and event management. The Postgraduate Certificate in Hospitality Sales and Customer Relationship Management is highly relevant to the hospitality industry, which is characterized by a high level of competition and a need for effective sales and customer relationship management skills. By completing this program, students can enhance their career prospects and move into senior roles in sales and customer relationship management within the hospitality industry. The program is designed to be flexible and accommodating, with many institutions offering online or part-time study options. This allows students to study at their own pace and balance their studies with their existing work commitments. Overall, the Postgraduate Certificate in Hospitality Sales and Customer Relationship Management is an excellent choice for students looking to advance their careers in sales and customer relationship management within the hospitality industry.

Why this course?

Postgraduate Certificate in Hospitality Sales and Customer Relationship Management holds immense significance in today's market, particularly in the UK. According to a recent survey by the UK Hospitality Association, the industry is expected to grow by 4.5% annually, creating a high demand for skilled professionals in sales and customer relationship management.
Year Growth Rate
2020-2021 3.2%
2021-2022 4.1%
2022-2023 4.5%

Who should enrol in Postgraduate Certificate in Hospitality Sales and Customer Relationship Management?

Primary Keyword: Postgraduate Certificate in Hospitality Sales and Customer Relationship Management Ideal Audience
Professionals in the hospitality industry, particularly those in sales and customer-facing roles, who wish to enhance their skills and knowledge in sales and customer relationship management. Individuals with a strong passion for delivering exceptional customer experiences, looking to advance their careers in the UK hospitality sector.
Those who have completed a degree in hospitality or a related field, but seek specialized training in sales and customer relationship management to stay competitive in the job market. According to a report by the UK's Hospitality Association, the industry is expected to create over 100,000 new jobs by 2025, with sales and customer service roles being a key area of growth.
Individuals who want to develop their skills in areas such as negotiation, account management, and relationship building, to drive business growth and revenue in the hospitality industry. By completing this Postgraduate Certificate, learners can gain a competitive edge in the job market, with many employers in the UK hospitality sector actively seeking candidates with specialized skills in sales and customer relationship management.