Postgraduate Certificate in Health Care Customer Relationship Management

Wednesday, 18 February 2026 02:59:21

International applicants and their qualifications are accepted

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Overview

Overview

Health Care Customer Relationship Management


Develop the skills to effectively manage customer relationships in the healthcare industry with our Postgraduate Certificate in Health Care Customer Relationship Management.


Improve patient satisfaction and loyalty by understanding their needs and delivering personalized care. This course is designed for healthcare professionals who want to enhance their customer service skills and contribute to the growth of their organization.

Learn how to analyze customer data, identify trends, and develop targeted strategies to improve health outcomes and increase customer retention.


Enhance your career prospects in the healthcare industry by acquiring the knowledge and skills required to succeed in customer relationship management. Explore this course further to discover how you can make a positive impact on patient care and organizational success.

Customer Relationship Management is at the heart of this Postgraduate Certificate in Health Care Customer Relationship Management, where you'll learn to build strong, lasting relationships with healthcare customers. By mastering CRM skills, you'll enhance patient satisfaction, improve healthcare outcomes, and drive business growth. This course offers unique features such as expert-led modules, real-world case studies, and a focus on evidence-based practice. With a strong emphasis on healthcare applications, you'll gain the knowledge and skills to succeed in this field. Career prospects are excellent, with opportunities in healthcare management, consulting, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management in Healthcare •
Healthcare Customer Service Skills •
Effective Communication in Healthcare Customer Service •
Healthcare Customer Retention Strategies •
Managing Healthcare Customer Expectations •
Healthcare Customer Feedback and Complaint Handling •
Building Strong Relationships with Healthcare Customers •
Healthcare Customer Relationship Management Tools •
Measuring and Evaluating Healthcare Customer Relationship Management •
Cultural Competence in Healthcare Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Health Care Customer Relationship Management

The Postgraduate Certificate in Health Care Customer Relationship Management is a specialized program designed to equip healthcare professionals with the skills necessary to effectively manage customer relationships in the healthcare industry. This program focuses on teaching students how to build strong relationships with patients, healthcare providers, and other stakeholders, resulting in improved patient satisfaction, loyalty, and retention. By the end of the program, students will be able to analyze customer needs, develop targeted marketing strategies, and implement effective customer relationship management (CRM) systems. The duration of the Postgraduate Certificate in Health Care Customer Relationship Management typically ranges from 6 to 12 months, depending on the institution and the student's prior experience. This allows students to balance their studies with their work or other commitments, making it an ideal option for working professionals in the healthcare industry. The program is highly relevant to the healthcare industry, as customer relationship management is becoming increasingly important in healthcare. With the rise of value-based care, healthcare organizations are shifting their focus from volume-based care to patient-centered care, which requires strong relationships with patients and healthcare providers. By completing this program, students will gain the knowledge and skills necessary to succeed in this new landscape. Upon completion of the program, students can expect to gain a range of skills, including: effective communication and interpersonal skills strategic planning and problem-solving data analysis and interpretation marketing and branding customer service and relationship management These skills are highly valued by employers in the healthcare industry, and can lead to career advancement opportunities in roles such as customer relationship manager, marketing manager, or business development manager.

Why this course?

Postgraduate Certificate in Health Care Customer Relationship Management is a highly sought-after qualification in today's healthcare industry. With the UK's National Health Service (NHS) facing significant challenges, such as staff shortages and increasing demand for services, effective customer relationship management (CRM) skills are more crucial than ever. According to a report by the NHS Confederation, the NHS faces a workforce crisis, with over 100,000 vacancies across the country. This shortage has a direct impact on patient care, highlighting the need for efficient CRM strategies to manage relationships with patients, families, and healthcare professionals.
UK Healthcare CRM Statistics
80% of NHS trusts report using CRM systems to manage patient relationships (Source: NHS Digital)
60% of healthcare professionals report feeling overwhelmed by administrative tasks, highlighting the need for effective CRM strategies (Source: Royal College of Nursing)
40% of NHS trusts report using CRM systems to improve patient engagement and satisfaction (Source: NHS Confederation)

Who should enrol in Postgraduate Certificate in Health Care Customer Relationship Management?

Ideal Audience for Postgraduate Certificate in Health Care Customer Relationship Management Healthcare professionals seeking to enhance their skills in customer relationship management, particularly those working in the National Health Service (NHS) in the UK, where 75% of patients report having a better experience when their healthcare provider takes the time to understand their needs and concerns.
Key Characteristics: Healthcare professionals with at least 2 years of experience in a customer-facing role, preferably in a management or leadership position, with a strong understanding of the healthcare system and its challenges.
Career Goals: To develop effective customer relationship management skills to improve patient satisfaction, reduce complaints, and enhance overall healthcare experience, with a potential career progression to senior leadership roles or specialist positions such as Director of Patient Experience or Director of Customer Relationship Management.
Learning Outcomes: Upon completion of the Postgraduate Certificate in Health Care Customer Relationship Management, learners will be able to analyze customer needs, develop effective relationship management strategies, and implement improvements to enhance patient satisfaction and experience.