Postgraduate Certificate in Enterprise Customer Relationship Management

Sunday, 15 February 2026 19:43:31

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of Enterprise CRM.

Designed for professionals seeking to enhance their skills in managing customer relationships, this Postgraduate Certificate in Enterprise Customer Relationship Management is ideal for those looking to advance their careers in business and management.

Through a combination of theoretical and practical modules, learners will gain a deep understanding of CRM principles, strategies, and best practices, enabling them to develop effective customer engagement and retention strategies.

Some key areas of focus include data analysis, customer segmentation, and relationship building, all of which are essential for driving business growth and success.

By completing this course, learners will be equipped with the knowledge and skills necessary to implement CRM solutions that meet the needs of their organization and drive business results.

So why wait? Explore the Postgraduate Certificate in Enterprise Customer Relationship Management today and take the first step towards a more successful and customer-focused business.

Customer Relationship Management is at the heart of this Postgraduate Certificate in Enterprise Customer Relationship Management, where you'll develop a deep understanding of CRM strategies and techniques. By mastering key concepts such as data analysis, sales forecasting, and customer engagement, you'll be equipped to drive business growth and improve customer satisfaction. With a strong focus on practical application, this course offers flexible learning options and industry-recognized accreditation. Career prospects are excellent, with graduates sought after by top organizations worldwide. Upon completion, you'll have the skills to analyze customer data and make informed business decisions, setting you up for success in a rapidly evolving business landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Strategic Planning for Enterprise CRM •
• Customer Relationship Management Systems •
• Data Mining and Analytics for CRM •
• Social Media Marketing and CRM •
• Customer Retention and Loyalty Strategies •
• Sales Force Automation and CRM •
• Customer Service and Support in CRM •
• Measuring and Evaluating CRM Performance •
• Enterprise Integration with CRM Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Enterprise Customer Relationship Management

The Postgraduate Certificate in Enterprise Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills required to manage customer relationships effectively in a business setting.
This postgraduate certificate focuses on teaching students how to develop and implement a customer relationship management strategy that drives business growth and customer satisfaction.
Upon completion of the program, students will be able to analyze customer data, identify trends, and develop targeted marketing campaigns to improve customer engagement and loyalty.
The program is designed to be completed in one year, with students typically taking two modules per semester.
The duration of the program can be adjusted to suit individual needs, with some institutions offering part-time or online options.
The Postgraduate Certificate in Enterprise Customer Relationship Management is highly relevant to the marketing and business industries, where companies are constantly seeking to improve their customer relationships and drive revenue growth.
By studying this program, students can gain a competitive edge in the job market and pursue careers in customer relationship management, marketing, or business development.
The program is also beneficial for professionals looking to upskill or reskill in the field of customer relationship management, as it provides a comprehensive understanding of the latest tools and techniques used in the industry.
Overall, the Postgraduate Certificate in Enterprise Customer Relationship Management is an excellent choice for individuals seeking to advance their careers in business and marketing.

Why this course?

Postgraduate Certificate in Enterprise Customer Relationship Management holds significant importance in today's market, where businesses are increasingly focusing on building strong customer relationships to drive growth and profitability. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success.
Year Number of Businesses Implementing CRM
2015 45%
2018 65%
2020 80%

Who should enrol in Postgraduate Certificate in Enterprise Customer Relationship Management?

Ideal Audience for Postgraduate Certificate in Enterprise Customer Relationship Management Are you a business professional looking to enhance your skills in customer relationship management?
Professionals with a background in business, marketing, or sales In the UK, 75% of businesses report that customer relationships are crucial to their success, with 60% stating that they need to improve their CRM skills to stay competitive.
Those interested in advancing their careers in a management or leadership role With a Postgraduate Certificate in Enterprise Customer Relationship Management, you can develop the skills and knowledge needed to drive business growth and customer satisfaction, with 80% of graduates reporting an increase in their salary.
Entrepreneurs and small business owners looking to scale their operations By learning how to effectively manage customer relationships, you can improve your business's customer retention rates and increase revenue, with 90% of small businesses reporting an improvement in their customer relationships after implementing CRM strategies.