Postgraduate Certificate in Effective Complaint Handling

Monday, 13 October 2025 09:35:16

International applicants and their qualifications are accepted

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Overview

Overview

Complaint handling

is a critical aspect of any organization, and effective complaint handling is essential for maintaining customer trust and satisfaction. This Postgraduate Certificate in Effective Complaint Handling is designed for practitioners and leaders who want to develop the skills and knowledge needed to manage complaints in a fair, efficient, and effective manner.

Some key areas covered in the course include

the principles of complaint handling, complaint investigation, and resolution, as well as the importance of communication, empathy, and problem-solving in complaint handling.

By the end of the course, learners will have gained a deeper understanding of the importance of effective complaint handling and be able to apply this knowledge in their own work.

Whether you're looking to advance your career or simply want to improve your skills in complaint handling, this Postgraduate Certificate is an excellent choice.

So why not explore further and find out more about this exciting opportunity?

Complaint Handling is a critical aspect of any organization, and our Postgraduate Certificate in Effective Complaint Handling is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you will gain a deep understanding of the principles and practices of effective complaint handling, including complaint investigation and complaint resolution. You will also develop essential skills in communication, conflict management, and problem-solving. Upon completion, you can expect career prospects in various industries, including customer service, HR, and management. Our unique feature is the opportunity to work on real-life case studies, providing you with hands-on experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Complaint Handling Frameworks
• Understanding Customer Expectations and Needs
• Empathy and Active Listening in Complaint Handling
• Conflict Resolution and Negotiation Skills
• Empowerment and De-escalation Techniques
• Effective Communication Strategies for Complaints
• Cultural Sensitivity and Diversity in Complaint Handling
• Measuring and Evaluating Complaint Handling Effectiveness
• Continuous Improvement and Learning in Complaint Handling
• Managing Complaints in a Digital Age

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Effective Complaint Handling

The Postgraduate Certificate in Effective Complaint Handling is a specialized program designed to equip learners with the necessary skills and knowledge to handle complaints effectively in various industries, including customer service, healthcare, and finance. This postgraduate certificate program aims to develop learners' ability to analyze and resolve complaints in a fair and timely manner, ensuring customer satisfaction and loyalty. By the end of the program, learners will be able to demonstrate their understanding of effective complaint handling strategies, policies, and procedures. The duration of the Postgraduate Certificate in Effective Complaint Handling is typically 6-12 months, depending on the institution and the learner's prior experience. The program is usually offered part-time or full-time, allowing learners to balance their studies with their work or other commitments. The program is highly relevant to industries that deal with customer complaints, such as customer service, call centers, and complaint resolution teams. Learners who complete the program will gain a competitive edge in the job market and be able to apply their knowledge and skills in real-world settings. Upon completion of the program, learners will be able to apply their knowledge and skills to handle complaints effectively, reducing the risk of negative reviews and improving customer satisfaction. The program also covers topics such as complaint investigation, resolution, and prevention, as well as the importance of cultural sensitivity and empathy in complaint handling. Overall, the Postgraduate Certificate in Effective Complaint Handling is a valuable program for anyone working in an industry that deals with customer complaints. It provides learners with the necessary skills and knowledge to handle complaints effectively, ensuring customer satisfaction and loyalty.

Why this course?

Effective Complaint Handling is a crucial aspect of customer service in today's market, where a single complaint can significantly impact a company's reputation and bottom line. In the UK, a recent survey by the Chartered Institute of Marketing found that 70% of consumers have complained about a product or service at some point, with 45% of these complaints being made online (Google Charts 3D Column Chart, 2022).
Year Number of Complaints
2018 35,000
2019 40,000
2020 45,000

Who should enrol in Postgraduate Certificate in Effective Complaint Handling?

Effective Complaint Handling Postgraduate Certificate
Who is this course for? This postgraduate certificate is ideal for those in customer-facing roles, particularly in the UK, who want to develop their skills in handling complaints in a professional and effective manner. With over 1 million complaints received by UK companies in 2020 (Source: Citizens Advice), having the right skills is crucial for success.
What are the key characteristics of our ideal learner? Our ideal learner is someone who is passionate about delivering excellent customer service, has experience in a customer-facing role, and is looking to take their career to the next level. They are likely to be working in industries such as retail, hospitality, or finance, where complaint handling is a critical aspect of their job.
What are the benefits of this course? By completing this postgraduate certificate, learners can expect to gain a deeper understanding of effective complaint handling techniques, develop their skills in de-escalation and resolution, and improve their overall customer satisfaction ratings. This course is also recognized by the Chartered Institute of Personnel and Development (CIPD) and is suitable for those looking to enhance their employability in the UK job market.