Postgraduate Certificate in E-commerce Customer Service

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International applicants and their qualifications are accepted

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Overview

Overview

E-commerce Customer Service


Develop the skills to deliver exceptional customer experiences in the digital marketplace.


Some e-commerce businesses struggle to provide effective customer support, leading to lost sales and damaged reputations. This Postgraduate Certificate in E-commerce Customer Service is designed for professionals who want to upskill and reskill in this area.

Learn how to handle customer complaints, resolve issues efficiently, and provide personalized support


Key topics include: customer service strategies, communication skills, conflict resolution, and technology-enabled solutions.

Gain the knowledge and expertise to succeed in e-commerce customer service


Take the first step towards a career in e-commerce customer service and explore this course further to learn more.

E-commerce Customer Service is a vital skill in today's digital landscape, and our Postgraduate Certificate in E-commerce Customer Service can help you master it. This course is designed to equip you with the knowledge and skills needed to provide exceptional customer service in an e-commerce environment. By studying E-commerce Customer Service, you'll gain a deep understanding of customer behavior, communication strategies, and conflict resolution techniques. You'll also learn about e-commerce platforms and how to use them to deliver seamless customer experiences. With this certification, you'll be well-positioned for a career in customer-facing roles or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Strategy for E-commerce Businesses •
• Effective Communication Skills for Customer Service Representatives •
• Managing Customer Expectations in E-commerce •
• E-commerce Return and Refund Policies •
• Social Media and Customer Service Integration •
• Resolving Complex Customer Complaints •
• Measuring Customer Satisfaction in E-commerce •
• Personalization and Personal Customer Service •
• E-commerce Customer Service Analytics and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in E-commerce Customer Service

The Postgraduate Certificate in E-commerce Customer Service is a specialized program designed to equip students with the knowledge and skills required to provide exceptional customer service in the e-commerce industry.
This program focuses on teaching students how to effectively manage customer relationships, resolve issues, and provide personalized support in a digital environment.
Upon completion of the program, students will be able to demonstrate their understanding of e-commerce customer service principles, including digital communication, social media management, and data analysis.
The learning outcomes of this program include the ability to analyze customer feedback, develop effective customer service strategies, and implement process improvements to enhance customer satisfaction.
The duration of the Postgraduate Certificate in E-commerce Customer Service varies depending on the institution, but it typically takes one to two years to complete.
The program is designed to be flexible, with online and part-time options available to accommodate the needs of working professionals and students.
The industry relevance of this program is high, as e-commerce continues to grow and evolve, and companies are looking for professionals who can provide exceptional customer service in a digital environment.
Graduates of this program can pursue careers in e-commerce customer service, such as customer service manager, e-commerce customer support specialist, or digital customer experience manager.
The skills and knowledge gained from this program are also transferable to other industries, such as retail, hospitality, and finance, where customer service is a critical component of success.
Overall, the Postgraduate Certificate in E-commerce Customer Service is a valuable program for anyone looking to advance their career in e-commerce or transition into a customer-facing role.

Why this course?

Postgraduate Certificate in E-commerce Customer Service holds immense significance in today's market, where e-commerce continues to grow at an unprecedented rate. According to a recent survey by the UK's Office for National Statistics (ONS), the e-commerce sector in the UK has seen a significant increase in sales, with online retail sales reaching £292 billion in 2020, up from £136 billion in 2010.
Year Online Retail Sales (£ billion)
2010 136
2015 184
2020 292
The Postgraduate Certificate in E-commerce Customer Service equips learners with the necessary skills to provide exceptional customer service in the e-commerce industry. With the rise of digital transformation, businesses are looking for professionals who can effectively manage customer relationships, resolve issues, and provide personalized experiences. This postgraduate certificate program focuses on developing these skills, ensuring learners are equipped to thrive in the competitive e-commerce market.

Who should enrol in Postgraduate Certificate in E-commerce Customer Service ?

Ideal Audience for Postgraduate Certificate in E-commerce Customer Service Are you a UK-based business owner or manager looking to enhance your customer service skills in the e-commerce sector?
Key Characteristics: You should be a UK resident with at least 2 years of experience in customer-facing roles, preferably in e-commerce or a related field. You should also have a strong understanding of UK consumer law and regulations, such as the Consumer Rights Act 2015.
Career Goals: Upon completion of the Postgraduate Certificate in E-commerce Customer Service, you can expect to enhance your career prospects in senior customer service roles, such as Customer Experience Manager or E-commerce Customer Service Manager. According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that customer experience is crucial to their success, making this course an ideal choice for those looking to upskill in this area.
Learning Outcomes: Upon completion of the course, you can expect to gain a deeper understanding of e-commerce customer service principles, including digital communication, social media, and data analysis. You will also develop skills in conflict resolution, customer segmentation, and relationship management, all of which are essential for success in the e-commerce sector.