Postgraduate Certificate in Design Thinking for Customer Experience

Friday, 19 September 2025 20:01:38

International applicants and their qualifications are accepted

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Overview

Overview

Design Thinking for Customer Experience


Improve customer satisfaction and drive business growth with our Postgraduate Certificate in Design Thinking for Customer Experience.


This program is designed for professionals who want to develop a human-centered approach to customer experience design.


Some of the key skills you'll learn include: empathizing with customers, ideating solutions, prototyping, and testing.

Through a combination of lectures, workshops, and projects, you'll gain a deep understanding of design thinking principles and how to apply them in real-world scenarios.


Our program is ideal for those in industries such as marketing, product management, and customer success who want to enhance their customer experience skills.


By the end of the program, you'll be equipped with the knowledge and skills to design customer experiences that meet the needs of your target audience.


Take the first step towards transforming your customer experience and explore our Postgraduate Certificate in Design Thinking for Customer Experience today.

Design Thinking is the foundation of our Postgraduate Certificate in Design Thinking for Customer Experience, empowering you to create innovative solutions that exceed customer expectations. By combining theoretical knowledge with practical skills, this course helps you develop a human-centered approach to design, enabling you to design experiences that are intuitive, engaging, and effective. With a strong focus on collaboration and creativity, you'll learn to empathize with customers, ideate solutions, prototype, and test, ultimately driving business growth and success. Upon completion, you'll be equipped with the skills to design customer experiences that delight and retain customers, opening doors to exciting career opportunities in industries such as product development, service design, and user experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Design Thinking Fundamentals • Empathy and User Research • Ideation and Concept Development • Prototyping and Testing • Service Design Principles • Human-Centered Design Methods • Co-Creation and Collaboration • Experience Mapping and Journey Mapping • Usability and Accessibility • Designing for Business Outcomes

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Design Thinking for Customer Experience

The Postgraduate Certificate in Design Thinking for Customer Experience is a specialized program that focuses on teaching students the principles and practices of design thinking, a human-centered approach to innovation and problem-solving.
This program is designed to equip students with the skills and knowledge needed to create customer-centric designs that drive business success and growth.
Through a combination of theoretical foundations and practical applications, students will learn how to empathize with customers, ideate solutions, prototype and test, and iterate to deliver high-quality customer experiences.
The learning outcomes of this program include the ability to apply design thinking principles to real-world problems, develop customer-centric design strategies, and lead cross-functional teams in design and innovation initiatives.
The duration of the program is typically one year, with students completing a series of modules that cover the key aspects of design thinking and customer experience design.
Industry relevance is a key aspect of this program, as it is designed to prepare students for careers in design, innovation, and customer experience management.
Graduates of this program can expect to find employment in a range of industries, including retail, finance, healthcare, and technology, where they will be able to apply their knowledge and skills to drive business success and growth.
The Postgraduate Certificate in Design Thinking for Customer Experience is a valuable addition to any graduate's skillset, providing a unique combination of theoretical foundations and practical applications that can be applied in a variety of contexts.
By studying this program, students can gain a deeper understanding of the customer experience design process and develop the skills and knowledge needed to create innovative and effective solutions that drive business success.
Overall, the Postgraduate Certificate in Design Thinking for Customer Experience is a highly relevant and valuable program that can help students achieve their career goals and make a meaningful impact in their chosen field.

Why this course?

Postgraduate Certificate in Design Thinking for Customer Experience is a highly sought-after qualification in today's market, where customer experience (CX) has become a key differentiator for businesses. According to a survey by the UK's Design Council, 75% of UK businesses believe that CX is crucial to their success, with 61% stating that it has a significant impact on their revenue (Source: Design Council, 2020).
Statistic Percentage
Businesses that believe CX is crucial to their success 75%
Impact of CX on revenue 61%

Who should enrol in Postgraduate Certificate in Design Thinking for Customer Experience ?

Design Thinking for Customer Experience is ideal for professionals seeking to enhance their skills in customer-centric design, particularly those working in the UK.
Key characteristics of the ideal audience include: - Individuals with a background in design, marketing, or a related field, with at least 2 years of experience.
- Those interested in customer experience design, user research, and service design, with a focus on delivering exceptional customer experiences. - Professionals working in the UK, where 71% of consumers consider customer experience to be an important factor when making purchasing decisions (Source: Capgemini).
- Individuals looking to upskill and reskill in a rapidly changing industry, with a focus on innovation, creativity, and problem-solving. - Those seeking to advance their careers in design, product management, or related fields, with a strong emphasis on customer-centricity.