Postgraduate Certificate in DHL Customer Relations Management

Sunday, 15 February 2026 10:30:38

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relations Management (CRM) is at the heart of DHL's success.

Developed specifically for DHL professionals, the Postgraduate Certificate in DHL Customer Relations Management equips you with the skills to deliver exceptional customer experiences.

Learn how to analyze customer data, identify trends, and develop targeted strategies to drive business growth and loyalty.

Gain a deeper understanding of DHL's customer-centric approach and how to apply it in your role.

Some key topics include customer relationship management, sales and marketing, and supply chain management.

By the end of this program, you'll be able to analyze customer needs, develop effective solutions, and implement them to drive business results.

Take the first step towards a career in customer relations management and explore this program further to learn more about how you can succeed in this field.

DHL Customer Relations Management is a comprehensive Postgraduate Certificate that equips you with the skills to excel in this field. By studying DHL Customer Relations Management, you'll gain a deep understanding of customer-centric strategies, relationship-building techniques, and conflict resolution methods. This course offers DHL Customer Relations Management professionals the opportunity to enhance their skills and knowledge, leading to improved job prospects and career advancement. You'll also develop essential business acumen, including market analysis, sales forecasting, and team management. With DHL Customer Relations Management expertise, you'll be well-positioned to drive business growth and success in a rapidly changing market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Effective Communication in Customer Service
• Customer Retention Strategies
• Service Recovery and Conflict Resolution
• Data Analysis for Customer Insights
• Social Media Marketing for Customer Engagement
• Customer Feedback and Complaint Handling
• Relationship Building and Account Management
• Customer Loyalty Programs and Rewards
• International Customer Service and Relations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in DHL Customer Relations Management

The Postgraduate Certificate in DHL Customer Relations Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within the logistics industry.
This program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and resolve issues efficiently.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relations management principles and practices.
Upon completion of the program, students will be able to analyze customer needs, develop effective communication strategies, and implement solutions to improve customer satisfaction.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the logistics industry, as DHL is a leading global logistics company that values customer relationships and satisfaction.
By completing this program, students can enhance their career prospects in customer-facing roles within the logistics sector, including positions such as customer service manager, account manager, or customer relations specialist.
The skills and knowledge gained through this program are also transferable to other industries, making it an excellent choice for students looking to transition into a customer-facing role.
Overall, the Postgraduate Certificate in DHL Customer Relations Management is a valuable program that can help students develop the skills and knowledge required to succeed in a rapidly changing logistics industry.

Why this course?

Postgraduate Certificate in DHL Customer Relations Management holds significant importance in today's market, particularly in the logistics and supply chain industry. According to a survey by the Chartered Institute of Logistics and Transport (CILT), the demand for customer service professionals is expected to increase by 10% in the UK by 2025, with the average salary ranging from £25,000 to £35,000 per annum.
Year Percentage Increase
2019 5%
2020 8%
2021 12%
2022 15%
2023 18%

Who should enrol in Postgraduate Certificate in DHL Customer Relations Management?

Ideal Audience for Postgraduate Certificate in DHL Customer Relations Management Are you a logistics professional looking to enhance your skills in customer relations management?
Professionals with a background in logistics, supply chain management, or a related field In the UK, the demand for skilled customer service professionals is on the rise, with the Chartered Institute of Logistics and Transport (CILT) predicting a 10% increase in employment opportunities by 2025.
Those interested in pursuing a career in customer-facing roles within the logistics industry With the rise of e-commerce, companies like DHL are looking for professionals who can provide exceptional customer service, resulting in a 25% increase in customer satisfaction in the UK logistics sector.
Individuals seeking to upskill or reskill in customer relations management The Postgraduate Certificate in DHL Customer Relations Management is designed to equip learners with the knowledge and skills required to excel in this field, with 80% of graduates reporting an increase in their salary.