Postgraduate Certificate in Customer Service in Healthcare

Saturday, 13 September 2025 10:14:34

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Service in Healthcare


Develop the skills to deliver exceptional patient care and support through our Postgraduate Certificate in Customer Service in Healthcare.


Improve patient satisfaction and outcomes by understanding the needs of healthcare customers and providing personalized care. This course is designed for healthcare professionals who want to enhance their customer service skills and contribute to a positive patient experience.

Learn how to:


Communicate effectively with patients, families, and healthcare teams to provide empathetic and professional care. Develop strategies to address complaints and concerns, and foster a culture of respect and inclusivity.

Our course is ideal for:


Healthcare professionals looking to advance their careers or transition into customer-facing roles. Gain the knowledge and skills to deliver exceptional patient care and support, and take the first step towards a rewarding career in healthcare customer service.

Explore this course further and discover how you can make a difference in the lives of patients and families.

Customer Service in Healthcare is a vital skill for any healthcare professional. Our Postgraduate Certificate in Customer Service in Healthcare equips you with the knowledge and skills to deliver exceptional patient care and support. By studying this course, you'll gain a deeper understanding of the importance of effective communication, empathy, and conflict resolution in healthcare settings. You'll also develop skills in customer service strategies, team management, and quality improvement. With this qualification, you'll be well-positioned for a career in healthcare management, patient advocacy, or as a customer service representative. Enhance your career prospects and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Effective Communication in Healthcare
•
Patient-Centred Care and Empathy
•
Conflict Resolution and Negotiation Skills
•
Cultural Competence and Diversity Awareness
•
Healthcare Policy and Regulation
•
Quality Improvement and Patient Safety
•
Time Management and Prioritization in Healthcare
•
Emotional Intelligence and Wellbeing
•
Customer Service in Healthcare Settings
•
Leadership and Team Management in Healthcare

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Service in Healthcare

The Postgraduate Certificate in Customer Service in Healthcare is a specialized program designed to equip healthcare professionals with the skills and knowledge required to deliver exceptional customer service in a healthcare setting.
This program focuses on teaching students how to provide empathetic and effective care to patients, families, and healthcare teams, ultimately leading to improved patient satisfaction and outcomes.
Learning outcomes of the program include developing communication and interpersonal skills, understanding patient-centered care, and learning how to handle difficult situations in a professional manner.
The duration of the program varies depending on the institution and the student's prior qualifications, but it typically takes one to two years to complete.
The Postgraduate Certificate in Customer Service in Healthcare is highly relevant to the healthcare industry, as it addresses the growing need for healthcare professionals to prioritize patient-centered care and deliver exceptional customer service.
By completing this program, students can enhance their career prospects and take on leadership roles in healthcare organizations, such as patient experience coordinators or customer service managers.
The program is also beneficial for healthcare professionals who want to transition into customer-facing roles or start their own businesses, providing customer service and support to healthcare clients.
Overall, the Postgraduate Certificate in Customer Service in Healthcare is an excellent choice for healthcare professionals who want to make a positive impact on patient care and outcomes through exceptional customer service.

Why this course?

Postgraduate Certificate in Customer Service in Healthcare holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that customer service skills are essential for success in the healthcare sector. Moreover, a report by the NHS Confederation states that 60% of NHS trusts have experienced a shortage of staff with the necessary skills to provide high-quality customer service.
Skills Percentage
Communication 80%
Problem-solving 70%
Emotional intelligence 60%

Who should enrol in Postgraduate Certificate in Customer Service in Healthcare ?

Primary Keyword: Postgraduate Certificate in Customer Service in Healthcare Ideal Audience
Healthcare professionals seeking to enhance their customer service skills, particularly those working in hospitals, clinics, and GP surgeries. Individuals with a healthcare background, such as nurses, doctors, and allied health professionals, looking to improve patient satisfaction and experience.
Those working in customer-facing roles, such as healthcare administrators, receptionists, and porters, who want to develop their skills in de-escalating conflicts and providing excellent customer service. In the UK, for example, a survey by the NHS found that 75% of patients reported poor communication with healthcare staff, highlighting the need for improved customer service skills.
Individuals looking to transition into a customer service role in healthcare, or those seeking to advance their careers in a related field. By acquiring the Postgraduate Certificate in Customer Service in Healthcare, learners can demonstrate their commitment to delivering high-quality patient care and improve their employability in the sector.