Postgraduate Certificate in Customer Relationships in Tourism

Wednesday, 18 February 2026 01:53:45

International applicants and their qualifications are accepted

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Overview

Overview

The Postgraduate Certificate in Customer Relationships in Tourism is designed for tourism professionals seeking to enhance their skills in managing customer relationships.

By focusing on the importance of building strong relationships with customers, this program aims to equip learners with the knowledge and skills necessary to deliver exceptional customer experiences.

Some key areas of study include customer service, communication, and relationship management, all within the context of the tourism industry.

Through a combination of lectures, workshops, and case studies, learners will gain a deeper understanding of how to create memorable experiences for customers and drive business success.

Whether you're looking to advance your career or start a new venture, this program is ideal for anyone passionate about delivering outstanding customer service in the tourism sector.

So why wait? Explore the Postgraduate Certificate in Customer Relationships in Tourism today and discover how you can take your customer service skills to the next level!

Customer Relationships in Tourism is a vital skill for any professional in the industry. This Postgraduate Certificate course will equip you with the knowledge and skills to build strong relationships with customers, leading to increased customer satisfaction and loyalty. By studying Customer Relationships in Tourism, you will gain a deeper understanding of the importance of effective communication, cultural awareness, and conflict resolution. You will also develop skills in customer service, sales, and marketing, making you a valuable asset to any tourism business. With Customer Relationships in Tourism, you can expect career prospects in management, marketing, or human resources.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management in Tourism
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• Effective Communication Skills for Customer Service
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• Understanding Customer Needs and Preferences
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• Building and Maintaining Customer Loyalty
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• Managing Conflict and Complaints in Customer Relationships
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• The Role of Technology in Customer Relationship Management
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• Cultural Competence in Customer Service
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• Measuring and Evaluating Customer Relationship Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationships in Tourism

The Postgraduate Certificate in Customer Relationships in Tourism is a specialized program designed to equip students with the knowledge and skills required to excel in the customer service industry within the tourism sector.
This postgraduate certificate focuses on teaching students how to build strong relationships with customers, which is crucial for the success of any tourism business.
Upon completion of the program, students will be able to analyze customer needs, develop effective marketing strategies, and create memorable experiences for tourists.
The learning outcomes of this program include the ability to design and implement customer relationship management systems, assess customer satisfaction, and evaluate the impact of customer relationships on business performance.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits.
The Postgraduate Certificate in Customer Relationships in Tourism is highly relevant to the tourism industry, as it addresses the growing need for businesses to prioritize customer experience and loyalty.
By studying this program, students can gain a competitive edge in the job market and pursue careers in customer service management, marketing, or hospitality management.
The program is also designed to be flexible, with online and part-time study options available to accommodate the needs of working professionals.
Overall, the Postgraduate Certificate in Customer Relationships in Tourism is an excellent choice for individuals looking to advance their careers in the tourism industry and develop the skills required to deliver exceptional customer experiences.

Why this course?

Postgraduate Certificate in Customer Relationships in Tourism holds significant importance in today's market, where customer satisfaction and loyalty are crucial for the success of tourism businesses. According to a survey by the UK's Office for National Statistics (ONS), the tourism industry in the UK generated £139 billion in exports in 2020, supporting over 2.1 million jobs. This highlights the need for professionals in the tourism sector to possess strong customer relationship skills.
Year Employment in Tourism
2020 2,144,000
2019 2,144,000
2018 2,144,000

Who should enrol in Postgraduate Certificate in Customer Relationships in Tourism ?

Postgraduate Certificate in Customer Relationships in Tourism is ideal for
individuals with a passion for delivering exceptional customer experiences in the tourism industry who want to develop their skills in customer relationship management, marketing, and sales
those with a background in hospitality, tourism, or a related field, such as hotel management or event planning who are looking to enhance their employability and career prospects in the UK tourism sector
with a focus on the UK tourism industry, this course is particularly relevant for those living in areas such as London, Manchester, or Edinburgh who are interested in learning from industry experts and gaining practical skills in customer relationship management
those seeking to progress to a senior role in customer service, marketing, or sales within the tourism industry or who wish to start their own business in the tourism sector