Postgraduate Certificate in Customer Relationship Management in Sales

Tuesday, 17 February 2026 22:32:20

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Sales


Develop advanced skills to drive sales growth and customer satisfaction with our Postgraduate Certificate in Customer Relationship Management in Sales.


This program is designed for sales professionals seeking to enhance their CRM skills and stay ahead in the competitive market.


Learn how to build strong relationships, identify new business opportunities, and implement effective sales strategies to achieve success.


Gain a deeper understanding of customer needs, preferences, and behaviors to deliver personalized experiences and exceed customer expectations.


Our program covers key topics such as CRM software, sales analytics, and account management, ensuring you have the knowledge and skills to succeed in your role.


Take the first step towards advancing your career in sales and explore our Postgraduate Certificate in Customer Relationship Management in Sales today.

Customer Relationship Management in Sales is a vital skill for professionals seeking to excel in their careers. This Postgraduate Certificate program equips you with the knowledge and tools to build strong, lasting relationships with clients, driving business growth and success. By mastering CRM techniques, you'll gain a competitive edge in the job market, with opportunities to work in various industries, including finance, healthcare, and technology. Unique features of the course include interactive modules, real-world case studies, and a focus on data analysis and interpretation. With this certification, you'll be well-positioned for a career in sales management or leadership roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Sales Process Optimization •
• Relationship Building and Maintenance •
• Sales Forecasting and Planning •
• Customer Segmentation and Profiling •
• Account Management and Strategy •
• Sales Performance Measurement and Analysis •
• Digital Marketing for Sales Enablement •
• Sales Leadership and Team Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management in Sales

The Postgraduate Certificate in Customer Relationship Management in Sales is a specialized program designed to equip students with the skills and knowledge required to excel in sales and customer-facing roles.
This program focuses on teaching students how to build and maintain strong relationships with customers, which is critical for driving sales growth and revenue.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer behavior, needs, and preferences, as well as the skills to tailor their sales approach to meet these needs.
The learning outcomes of this program include the ability to analyze customer data, develop targeted sales strategies, and implement effective customer relationship management techniques.
The duration of the program is typically one year, with students completing a series of modules that cover topics such as sales psychology, customer segmentation, and relationship building.
Industry relevance is a key aspect of this program, as it is designed to prepare students for careers in sales, account management, and customer success.
Graduates of this program will be equipped with the skills and knowledge required to succeed in fast-paced sales environments, where building strong relationships with customers is critical for driving revenue growth.
The Postgraduate Certificate in Customer Relationship Management in Sales is a valuable addition to any sales professional's skillset, and can be completed in a flexible part-time or full-time format.
By studying this program, students will gain a competitive edge in the job market, and be well-positioned for career advancement in sales and customer-facing roles.
The program is designed to be highly relevant to the current sales landscape, where customer relationship management is a critical component of sales strategy.
As such, graduates of this program will be well-equipped to succeed in a range of industries, including retail, finance, and technology.

Why this course?

Postgraduate Certificate in Customer Relationship Management in Sales is a highly relevant and in-demand qualification in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. In fact, a study by the Association of British Insurers (ABI) found that 60% of UK businesses have invested in CRM systems, with an estimated value of £1.4 billion.
Year Investment in CRM
2015 £400 million
2016 £500 million
2017 £600 million
2018 £700 million
2019 £800 million
2020 £900 million

Who should enrol in Postgraduate Certificate in Customer Relationship Management in Sales?

Primary Keyword: Customer Relationship Management in Sales Ideal Audience
Professionals with 2-10 years of sales experience, particularly those in B2B sales, are well-suited for this course. They are likely to be looking to enhance their skills and knowledge in CRM to drive business growth and improve customer satisfaction.
According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that CRM is essential for customer relationship management. Individuals who have already gained experience in sales and are looking to transition into a CRM-focused role, or those seeking to upskill in this area, will benefit from this course.
The course is designed for those who want to develop a deeper understanding of CRM principles, tools, and best practices, and how to apply them in a real-world setting. By the end of the course, learners can expect to gain the skills and knowledge needed to effectively manage customer relationships and drive business success.