Postgraduate Certificate in Customer Relationship Management in E-commerce

Tuesday, 17 February 2026 17:33:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in E-commerce


Develop the skills to drive business growth and customer satisfaction with our Postgraduate Certificate in Customer Relationship Management in E-commerce.


Learn how to create personalized experiences, build strong relationships, and increase customer loyalty in the digital age. This program is designed for marketing professionals and e-commerce entrepreneurs looking to enhance their skills and stay ahead of the competition.

Through a combination of online modules and practical exercises, you'll gain a deep understanding of CRM strategies, data analysis, and customer behavior.


By the end of this program, you'll be equipped to:


Develop effective CRM strategies


Analyze customer data to inform business decisions


Implement personalized marketing campaigns


Take your career to the next level and start building strong customer relationships today!

Customer Relationship Management in e-commerce is a vital skill for any business professional. Our Postgraduate Certificate in Customer Relationship Management in E-commerce will equip you with the knowledge and tools to build strong relationships with customers, driving loyalty and retention. By studying this course, you'll gain a deep understanding of CRM strategies, data analysis, and digital marketing techniques. You'll also develop essential skills in communication, problem-solving, and project management. With this qualification, you'll be well-positioned for a career in e-commerce, with opportunities in roles such as Customer Success Manager or e-commerce Manager.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management (CRM) in E-commerce
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• Digital Marketing Strategies for E-commerce Businesses
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• E-commerce Website Analytics and Performance Measurement
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• Social Media Marketing for E-commerce Brands
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• Customer Segmentation and Targeting in E-commerce
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• Email Marketing for E-commerce Businesses
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• Return Policy and Refund Management in E-commerce
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• Data-Driven Decision Making in E-commerce
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• E-commerce Payment Gateway Security and Compliance
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• Customer Retention and Loyalty Programs in E-commerce

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management in E-commerce

The Postgraduate Certificate in Customer Relationship Management in E-commerce is a specialized program designed to equip students with the knowledge and skills required to excel in the field of e-commerce customer relationship management. This program focuses on teaching students how to develop and implement effective customer relationship management strategies in the context of e-commerce, including customer segmentation, data analysis, and relationship building. Upon completion of the program, students can expect to gain the following learning outcomes:
- Develop a deep understanding of customer relationship management principles and practices in e-commerce
- Learn how to analyze customer data and behavior to inform relationship management strategies
- Acquire skills in developing and implementing effective customer relationship management plans
- Understand the importance of digital marketing and e-commerce in customer relationship management
- Develop skills in using CRM software and tools to manage customer relationships. The duration of the Postgraduate Certificate in Customer Relationship Management in E-commerce typically ranges from 6 to 12 months, depending on the institution and the student's prior experience and qualifications. The program is highly relevant to the e-commerce industry, as it provides students with the knowledge and skills required to develop and implement effective customer relationship management strategies in this field.
- The program is designed to equip students with the skills required to work in senior roles such as customer relationship manager, e-commerce manager, or digital marketing manager
- The program is also relevant to entrepreneurs and small business owners who want to develop their e-commerce business and improve their customer relationship management skills. Overall, the Postgraduate Certificate in Customer Relationship Management in E-commerce is a valuable program that can help students develop the knowledge and skills required to succeed in this field.

Why this course?

Postgraduate Certificate in Customer Relationship Management in E-commerce holds significant importance in today's market, where e-commerce continues to grow at a rapid pace. According to a report by the Centre for Retail Research, the UK's e-commerce market is projected to reach £92.1 billion by 2023, with an expected annual growth rate of 10.4%. This growth is driven by increasing consumer demand for online shopping, with 74% of UK consumers now using the internet to make purchases.
Year E-commerce Market Size (£bn)
2020 43.9
2021 51.1
2022 60.3
2023 92.1

Who should enrol in Postgraduate Certificate in Customer Relationship Management in E-commerce?

Ideal Audience for Postgraduate Certificate in Customer Relationship Management in E-commerce Are you a UK-based e-commerce professional looking to enhance your skills in customer relationship management?
Key Characteristics: You are likely to be a senior e-commerce manager, customer success manager, or business development manager with at least 3-5 years of experience in the industry.
Industry Insights: In the UK, the e-commerce market is projected to reach £92.9 billion by 2025, with customer relationship management playing a crucial role in driving business growth and customer loyalty.
Learning Objectives: Upon completing the Postgraduate Certificate in Customer Relationship Management in E-commerce, you will gain expertise in areas such as customer segmentation, relationship building, and data-driven decision making, enabling you to drive business success and stay ahead of the competition.