Postgraduate Certificate in Customer Relationship Management in Business Administration

Saturday, 13 September 2025 09:43:03

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of successful business administration.

Developed for professionals seeking to enhance their skills in managing customer interactions, this Postgraduate Certificate in Customer Relationship Management aims to equip learners with the knowledge and expertise required to build strong relationships with customers, drive business growth, and increase customer satisfaction.

Through a combination of theoretical and practical modules, learners will gain a deep understanding of CRM principles, strategies, and best practices, including data analysis, customer segmentation, and relationship management.

Designed for business professionals looking to advance their careers or start their own businesses, this program is ideal for those seeking to develop a customer-centric approach to their organization's operations.

By completing this Postgraduate Certificate in Customer Relationship Management, learners will be able to apply CRM principles to improve their organization's customer relationships, ultimately leading to increased revenue and competitiveness.

Explore this exciting opportunity to transform your career and take the first step towards becoming a customer relationship management expert.

Customer Relationship Management is at the heart of this Postgraduate Certificate in Business Administration, equipping you with the skills to build lasting connections with clients and drive business growth. By mastering CRM principles, you'll enhance customer satisfaction and increase revenue. This course offers flexible learning options and expert guidance, ensuring you stay up-to-date with industry trends. With a focus on practical application, you'll develop a deep understanding of CRM tools and strategies. Career prospects are excellent, with roles in sales, marketing, and operations waiting for you. Unlock your full potential and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Planning for Business Growth •
• Marketing Research and Analysis •
• Sales and Account Management Techniques •
• Human Resource Management in Business •
• Business Ethics and Corporate Social Responsibility •
• Financial Management for Business Decision Making •
• Operations Management and Supply Chain Control •
• Data Analysis and Interpretation for Business Insights

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management in Business Administration

The Postgraduate Certificate in Customer Relationship Management in Business Administration is a specialized program designed to equip students with the knowledge and skills necessary to effectively manage customer relationships in a business setting.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver personalized services that meet those needs.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building.
The program also covers industry-specific topics such as CRM software, data analysis, and customer service management.
Upon completion of the program, students will be able to apply their knowledge and skills to real-world business scenarios, making them highly employable in the job market.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits.
The program is highly relevant to the business administration industry, as companies are increasingly recognizing the importance of customer relationship management in driving revenue growth and customer loyalty.
By studying customer relationship management, students can gain a competitive edge in the job market and advance their careers in fields such as sales, marketing, and customer service.
The program is designed to be flexible, with students able to study online or on-campus, and can be completed in as little as 12 months.
Overall, the Postgraduate Certificate in Customer Relationship Management in Business Administration is an excellent choice for students looking to develop their skills in this critical area of business administration.

Why this course?

Postgraduate Certificate in Customer Relationship Management is a highly sought-after qualification in today's business landscape, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. Moreover, a report by the Centre for Retail Research states that the UK retail industry is expected to grow by 3.5% annually, with CRM playing a vital role in driving this growth.
Industry Trends Statistics
Increased focus on digital marketing 62% of UK businesses have invested in digital marketing (Source: Econsultancy)
Growing importance of customer experience 85% of UK consumers are willing to pay more for better customer experiences (Source: Capgemini)
Rise of data-driven decision making 71% of UK businesses use data analytics to inform their marketing decisions (Source: Marketing Week)

Who should enrol in Postgraduate Certificate in Customer Relationship Management in Business Administration?

Primary Keyword: Customer Relationship Management Ideal Audience
Professionals seeking to enhance their skills in business administration, particularly those in customer-facing roles, such as sales, marketing, and customer service. Typically hold a bachelor's degree in business administration or a related field, with at least 2 years of work experience in a customer-facing environment.
Individuals looking to transition into a customer relationship management role, such as those in operations or finance, who want to develop their skills in CRM software and processes. In the UK, this could include professionals from various industries, such as finance, retail, and healthcare, who are seeking to upskill and reskill in order to stay competitive in the job market.
Those interested in pursuing a career in business administration, with a focus on customer relationship management, and seeking to gain the necessary knowledge and skills to succeed in this field. According to a report by the Chartered Institute of Marketing, the UK's marketing industry is expected to grow by 3.5% annually, with customer relationship management playing a critical role in driving business success.