Postgraduate Certificate in Customer Relationship Management for PMs.

Sunday, 15 February 2026 20:43:50

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for Project Managers (PMs) to master.

As a PM, you understand the importance of building strong relationships with stakeholders, team members, and clients to deliver successful projects.

Our Postgraduate Certificate in Customer Relationship Management for PMs is designed to equip you with the knowledge and skills to effectively manage customer relationships, communicate with stakeholders, and drive business growth.

Through this program, you'll learn how to analyze customer needs, develop targeted strategies, and implement effective CRM systems.

You'll also gain expertise in conflict resolution, negotiation, and relationship building, enabling you to navigate complex stakeholder dynamics.

By the end of this program, you'll be able to apply CRM principles to drive business results, improve customer satisfaction, and enhance your overall project management skills.

Don't miss this opportunity to elevate your career as a PM. Explore our Postgraduate Certificate in Customer Relationship Management today and discover how to build stronger, more effective relationships with your customers and stakeholders.

Customer Relationship Management is at the heart of any successful project management strategy. Our Postgraduate Certificate in Customer Relationship Management for PMs helps you master the art of building strong relationships with clients, stakeholders, and team members. By learning how to CRM effectively, you'll enhance your project delivery, increase customer satisfaction, and drive business growth. Key benefits include improved communication, enhanced collaboration, and data-driven decision making. With this course, you'll gain a competitive edge in the job market, opening doors to career opportunities in PMO roles, business analysis, and project coordination.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Strategic Planning for CRM Implementation •
• Data Analysis and Reporting in CRM •
• Relationship Management and Customer Segmentation •
• Sales Force Automation and Management •
• Marketing Automation and Integration •
• Customer Service and Support Strategies •
• Change Management and Organizational Development •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management for PMs.

The Postgraduate Certificate in Customer Relationship Management for Project Managers is a specialized program designed to equip professionals with the necessary skills to effectively manage customer relationships in a project management context. This program focuses on teaching students how to apply customer relationship management (CRM) principles to project management, enabling them to build strong relationships with customers, stakeholders, and team members. By the end of the program, students will be able to analyze customer needs, develop effective communication strategies, and implement CRM systems to drive business growth and success. The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience. Students can expect to spend around 10-15 hours per week studying and completing coursework, as well as participating in group discussions and project work. Industry relevance is a key aspect of this program, as it addresses the growing need for project managers to have a deep understanding of customer relationship management. With the increasing importance of customer satisfaction and retention in project management, this program provides students with the skills and knowledge needed to succeed in this area. Upon completion of the program, students can expect to gain a Postgraduate Certificate in Customer Relationship Management for Project Managers, which can be used to enhance their career prospects and advance their careers in project management. The program is also recognized by many professional bodies, such as the Project Management Institute (PMI), and can be used as a stepping stone to more advanced degrees, such as a Master's in Business Administration (MBA) or a Master's in Project Management (MPM).

Why this course?

Postgraduate Certificate in Customer Relationship Management is a highly relevant and in-demand qualification for Project Managers (PMs) in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the number of businesses in the UK has increased by 50% since 2010, with many of these businesses relying on effective CRM strategies to manage their customer relationships.
Year Number of Businesses
2010 4.9 million
2015 6.4 million
2020 7.1 million

Who should enrol in Postgraduate Certificate in Customer Relationship Management for PMs.?

Primary Keyword: Customer Relationship Management (CRM) Ideal Audience for PMs
Project Managers (PMs) seeking to enhance their skills in managing customer interactions and building strong relationships with clients are the ideal candidates for a Postgraduate Certificate in Customer Relationship Management. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for their success. With the average UK business using 5-10 different CRM systems, having a solid understanding of CRM principles is crucial for PMs to deliver value to their organizations.
Professionals working in industries such as finance, healthcare, and technology, who handle large customer bases and require effective CRM strategies to drive revenue growth and customer satisfaction will benefit from this postgraduate certificate. By acquiring knowledge of CRM best practices, PMs can improve their ability to analyze customer data, identify trends, and develop targeted marketing campaigns that drive business results. In fact, a study by the University of Oxford found that companies that invest in CRM see an average return on investment of 15%.
Individuals looking to transition into a career in marketing or sales, who want to develop a deeper understanding of customer behavior and develop skills in data analysis and reporting are also well-suited for this postgraduate certificate. By gaining a solid foundation in CRM principles, PMs can expand their skill set and increase their career prospects in the marketing and sales functions.