Postgraduate Certificate in Customer Relationship Management for Businesses

Thursday, 28 August 2025 00:09:25

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Our Postgraduate Certificate in Customer Relationship Management is designed for professionals who want to enhance their skills in CRM software and strategies.

By studying this course, you will gain a deeper understanding of how to implement effective CRM systems, analyze customer data, and develop strong relationships with clients.

Some key areas of focus include: data analysis, customer segmentation, and sales forecasting.

Our course is ideal for business professionals looking to upskill in CRM and take their careers to the next level.

Don't miss out on this opportunity to boost your knowledge and skills in CRM. Explore our course today and discover how you can transform your business with effective customer relationship management.

Customer Relationship Management is a vital skill for businesses to thrive in today's competitive market. Our Postgraduate Certificate in Customer Relationship Management for Businesses equips you with the knowledge and tools to build strong, lasting relationships with customers. By mastering Customer Relationship Management, you'll gain a competitive edge, increase customer satisfaction, and drive business growth. Key benefits include enhanced communication skills, data analysis expertise, and strategic planning capabilities. Career prospects are vast, with opportunities in sales, marketing, and customer service leadership. Unique features include interactive case studies, industry expert guest lectures, and a focus on practical, real-world applications.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems
•
• Data Analysis and Interpretation in CRM
•
• Effective Communication Strategies in CRM
•
• Customer Retention and Loyalty Programs
•
• Social Media Marketing for CRM
•
• Measuring and Evaluating CRM Performance
•
• Building and Managing CRM Teams
•
• CRM Technology and Integration
•
• Customer Journey Mapping and Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management for Businesses

The Postgraduate Certificate in Customer Relationship Management for Businesses is a specialized program designed to equip students with the knowledge and skills necessary to effectively manage customer relationships in today's competitive business landscape.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver personalized services that drive loyalty and retention.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including customer segmentation, needs analysis, and relationship development.
The program also covers advanced topics such as customer service, sales, and marketing, as well as the use of technology and data analytics to enhance customer relationships.
Upon completion of the program, students will be able to apply their knowledge and skills to improve customer relationships, increase customer satisfaction, and drive business growth.
The duration of the program is typically one year, with students completing a series of modules that are designed to be flexible and accommodating to their busy schedules.
The program is highly relevant to businesses across various industries, including retail, finance, healthcare, and technology, where customer relationship management is critical to success.
By investing in a Postgraduate Certificate in Customer Relationship Management for Businesses, organizations can enhance their customer service, improve customer loyalty, and ultimately drive revenue growth and profitability.
The program is designed to be completed by working professionals, entrepreneurs, and business leaders who want to upskill and reskill in customer relationship management to stay ahead of the competition in today's fast-paced business environment.
Graduates of the program can expect to see significant improvements in their ability to manage customer relationships, leading to increased customer satisfaction, loyalty, and retention, as well as improved business outcomes and revenue growth.

Why this course?

Postgraduate Certificate in Customer Relationship Management is a highly sought-after qualification for businesses in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. In fact, a study by the Association of British Insurers found that 61% of UK businesses have a CRM system in place, with 45% of those using cloud-based solutions.
Year Number of Businesses with CRM
2015 34%
2016 41%
2017 51%
2018 61%
2019 75%

Who should enrol in Postgraduate Certificate in Customer Relationship Management for Businesses?

Ideal Audience for Postgraduate Certificate in Customer Relationship Management for Businesses Are you a business professional looking to enhance your skills in managing customer relationships? Do you want to stay ahead of the competition in the UK's rapidly growing customer service industry?
Key Characteristics: - Business owners and managers in the UK seeking to improve customer satisfaction and loyalty
Career Goals: - Develop expertise in CRM strategies and techniques to drive business growth
Industry Insights: - The UK's customer service industry is projected to reach £43.8 billion by 2025, with a growth rate of 4.5% per annum
Learning Outcomes: - Acquire knowledge of CRM best practices and tools to enhance customer relationships