Postgraduate Certificate in Customer Relationship Management for Business

Tuesday, 16 December 2025 09:15:36

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of any successful business strategy.

Developed for professionals seeking to enhance their skills in managing customer relationships, this Postgraduate Certificate in Customer Relationship Management for Business is designed to equip learners with the knowledge and expertise required to drive business growth and profitability.

Through a combination of theoretical and practical modules, learners will gain a deep understanding of CRM principles, including data analysis, customer segmentation, and relationship management.

Some key areas of focus include:

Developing effective communication strategies to build strong relationships with customers, and analyzing customer data to inform business decisions.

By the end of the program, learners will be able to apply their knowledge and skills to drive business success and achieve their career goals.

If you're looking to take your career to the next level, explore this Postgraduate Certificate in Customer Relationship Management for Business and discover how you can make a real impact on your organization.

Customer Relationship Management is at the heart of this Postgraduate Certificate in Customer Relationship Management for Business, equipping you with the skills to build lasting connections with clients. By mastering CRM principles, you'll enhance customer satisfaction, drive business growth, and stay ahead of the competition. This course offers flexible learning options and industry-recognized accreditation, allowing you to balance your studies with work commitments. You'll gain expertise in data analysis, sales strategy, and team management, opening doors to career opportunities in various sectors. With a focus on practical application, this course ensures you're equipped to make a meaningful impact in your organization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Data Analysis and Reporting in CRM •
• Relationship Mapping and Segmentation •
• Sales Force Automation and Management •
• Customer Retention and Loyalty Strategies •
• Social Media Marketing and CRM Integration •
• Customer Journey Mapping and Analysis •
• CRM Implementation and Change Management •
• Measuring Customer Satisfaction and Net Promoter Score (NPS)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management for Business

The Postgraduate Certificate in Customer Relationship Management for Business is a specialized program designed to equip students with the knowledge and skills required to effectively manage customer relationships in a business setting.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver personalized services to drive business growth and customer loyalty.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building.
The program also covers industry-specific topics such as CRM software, data analysis, and customer service management, ensuring that students are equipped to apply their knowledge in real-world business scenarios.
Upon completion of the program, students can expect to achieve the following learning outcomes:
- Develop a comprehensive understanding of customer relationship management principles and practices
- Analyze customer data and behavior to inform relationship-building strategies
- Design and implement effective CRM systems to manage customer interactions
- Develop strong communication and interpersonal skills to build trust with customers
- Apply knowledge of market research and customer segmentation to drive business growth
The duration of the Postgraduate Certificate in Customer Relationship Management for Business typically ranges from 6 to 12 months, depending on the institution and the student's prior experience.
This program is highly relevant to the business world, as companies are increasingly recognizing the importance of customer relationship management in driving revenue growth and customer loyalty.
By completing this program, students can expect to secure senior roles in customer-facing departments, such as sales, marketing, or customer service, or pursue careers in related fields like business development or market research.
Overall, the Postgraduate Certificate in Customer Relationship Management for Business offers students a unique opportunity to develop the skills and knowledge required to succeed in this rapidly evolving field.

Why this course?

Postgraduate Certificate in Customer Relationship Management is a highly sought-after qualification for businesses in today's market. With the rise of digital transformation, companies are focusing on building strong customer relationships to stay competitive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success.
Year Number of Businesses Implementing CRM
2018 45%
2019 55%
2020 65%

Who should enrol in Postgraduate Certificate in Customer Relationship Management for Business?

Ideal Audience for Postgraduate Certificate in Customer Relationship Management for Business Are you a business professional looking to enhance your skills in managing customer relationships? Do you want to stay ahead of the competition in the UK's rapidly growing service-based economy?
Key Characteristics: - Typically hold a bachelor's degree in a relevant field such as business, marketing, or management
Career Goals: - To develop expertise in CRM principles and practices
Industry Affinity: - Primarily found in the UK's service sector, including finance, retail, and healthcare
Statistics: - According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that CRM is essential for customer retention and growth