Postgraduate Certificate in Customer Relationship Management Technology

Saturday, 14 February 2026 14:40:41

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management Technology

is designed for professionals seeking to enhance their skills in managing customer interactions and data. This postgraduate certificate focuses on equipping learners with the knowledge and tools needed to implement CRM systems effectively. Some of the key areas of study include data analysis, customer segmentation, and relationship management. The program also covers the latest technologies and trends in CRM, such as artificial intelligence and cloud-based solutions. By completing this program, learners will gain a deeper understanding of how to leverage CRM technology to drive business growth and improve customer satisfaction. Are you ready to take your career to the next level? Explore our postgraduate certificate in Customer Relationship Management Technology today and discover how you can make a meaningful impact in your organization.

Customer Relationship Management Technology is a cutting-edge field that has revolutionized the way businesses interact with their customers. This Postgraduate Certificate in Customer Relationship Management Technology will equip you with the skills and knowledge to excel in this field. You will learn about CRM software implementation, data analysis, and customer service strategies. The course also covers digital marketing and data science techniques to enhance customer engagement. With this qualification, you can expect career prospects in various industries, including finance, healthcare, and retail. Upon completion, you will be able to manage customer relationships effectively and drive business growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM System Design
• Data Mining for CRM
• Customer Relationship Management Technology
• Social Media Marketing for CRM
• Mobile CRM Applications
• Cloud Computing for CRM
• Big Data Analytics for CRM
• Customer Service Automation
• CRM Data Analysis and Reporting
• E-commerce Integration with CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management Technology

The Postgraduate Certificate in Customer Relationship Management Technology is a specialized program designed to equip students with the knowledge and skills required to excel in the field of customer relationship management technology.
This program focuses on teaching students how to leverage technology to build strong customer relationships, improve customer satisfaction, and drive business growth.
Through a combination of theoretical and practical learning, students will gain a deep understanding of CRM systems, data analysis, and digital marketing strategies.
Upon completion of the program, students will be able to apply their knowledge and skills to develop and implement effective CRM strategies that meet the needs of businesses and organizations.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits.
Industry relevance is a key aspect of this program, as it prepares students for in-demand roles in the field of customer relationship management technology.
Graduates of this program can expect to secure positions in various industries, including finance, healthcare, and retail, where CRM technology is increasingly being used to drive business success.
The Postgraduate Certificate in Customer Relationship Management Technology is an excellent choice for individuals looking to advance their careers in a rapidly evolving field.
By combining theoretical knowledge with practical skills, this program provides students with the tools and expertise needed to succeed in the competitive world of customer relationship management technology.
Overall, the Postgraduate Certificate in Customer Relationship Management Technology is a valuable investment for individuals seeking to enhance their careers and stay ahead of the curve in the field of CRM technology.

Why this course?

Postgraduate Certificate in Customer Relationship Management Technology holds immense significance in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK marketers believe that customer experience is crucial for driving business growth (Source: CIM, 2020). This highlights the importance of effective customer relationship management (CRM) in driving business success.
Year Number of UK Businesses with CRM Systems
2018 45%
2020 65%
2022 80%

Who should enrol in Postgraduate Certificate in Customer Relationship Management Technology ?

Ideal Audience for Postgraduate Certificate in Customer Relationship Management Technology Are you a business professional looking to enhance your skills in CRM technology and drive customer-centric growth in the UK market?
Professionals with a background in business, marketing, or sales In the UK, 71% of businesses believe that CRM is crucial for customer engagement, with 61% stating that it has a significant impact on their bottom line (Source: Salesforce).
Individuals seeking to transition into a CRM-related role The UK's CRM market is projected to reach £3.4 billion by 2025, with an expected growth rate of 10.3% per annum (Source: MarketsandMarkets).
Business owners and managers looking to improve customer relationships By acquiring a Postgraduate Certificate in Customer Relationship Management Technology, you can develop the skills to create a customer-centric culture, leading to increased customer satisfaction and loyalty in the UK market.