Postgraduate Certificate in Customer Relationship Management (18 Month MBA)

Saturday, 13 September 2025 17:30:30

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this 18-month MBA program.

Designed for ambitious professionals, this Postgraduate Certificate in Customer Relationship Management equips you with the skills to drive business growth through effective CRM strategies.

Develop your expertise in data analysis, sales, and marketing, and learn how to leverage technology to enhance customer engagement and retention.

With a focus on practical application, you'll gain hands-on experience in implementing CRM systems and tools, and develop a deep understanding of industry trends and best practices.

Whether you're looking to advance your career or start your own business, this program will provide you with the knowledge and skills to succeed in the fast-paced world of customer relationship management.

So why wait? Explore this exciting opportunity further and take the first step towards a rewarding career in CRM.

Customer Relationship Management is at the heart of this 18-month MBA program, equipping you with the skills to build lasting connections with clients and drive business growth. Through a combination of theoretical foundations and practical applications, you'll develop a deep understanding of CRM strategies, technologies, and best practices. With a strong focus on industry-specific challenges, you'll learn to analyze customer needs, design effective solutions, and measure ROI. Upon completion, you'll be well-positioned for a career in sales, marketing, or management, with opportunities in various sectors, including finance, healthcare, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Strategic Marketing Management
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• Customer Relationship Management (CRM)
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• Digital Marketing and E-commerce
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• Brand Management and Reputation
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• Sales and Account Management
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• International Business and Globalization
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• Financial Management for Business
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• Human Resource Management in Business
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• Business Ethics and Corporate Social Responsibility
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• Entrepreneurship and Small Business Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management (18 Month MBA)

The Postgraduate Certificate in Customer Relationship Management (18 Month MBA) is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program is ideal for individuals who have a bachelor's degree in any field and want to enhance their career prospects in the business world.
The learning outcomes of this program include understanding the principles of customer relationship management, developing skills in data analysis and interpretation, and learning how to create effective marketing strategies.
The duration of the program is 18 months, which allows students to balance their studies with their work commitments.
The program is designed to be industry-relevant, with a focus on the latest trends and technologies in customer relationship management.
Upon completion of the program, students will be able to apply their knowledge and skills to drive business growth and improve customer satisfaction.
The program is suitable for professionals working in various industries, including finance, healthcare, and retail, who want to enhance their skills in customer relationship management.
The Postgraduate Certificate in Customer Relationship Management (18 Month MBA) is a valuable addition to any career, providing students with the skills and knowledge required to succeed in the business world.
The program is delivered by experienced instructors who have a strong background in customer relationship management, ensuring that students receive high-quality instruction and support.
The program is designed to be flexible, with online and on-campus options available to suit different learning styles and preferences.
The Postgraduate Certificate in Customer Relationship Management (18 Month MBA) is a great way to advance your career and take your business to the next level.
By completing this program, students will be able to develop a deeper understanding of customer relationship management and its role in driving business success.
The program is accredited by a recognized accrediting agency, ensuring that students receive a high-quality education that is recognized by employers.
The Postgraduate Certificate in Customer Relationship Management (18 Month MBA) is a valuable investment in your future, providing you with the skills and knowledge required to succeed in the business world.

Why this course?

Postgraduate Certificate in Customer Relationship Management (18 Month MBA) holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. Moreover, a study by the Centre for Retail Research found that 60% of UK retailers plan to invest in CRM systems within the next two years.
Year Investment in CRM
2020 40%
2021 55%
2022 65%
2023 75%

Who should enrol in Postgraduate Certificate in Customer Relationship Management (18 Month MBA)?

Ideal Audience for Postgraduate Certificate in Customer Relationship Management (18 Month MBA) Are you a business professional looking to enhance your skills in customer-centric strategies and relationship management? Do you aspire to take on a leadership role in a dynamic organization, driving growth and success through effective CRM implementation?
Key Characteristics: Professionals with at least 3 years of experience in sales, marketing, or customer-facing roles, preferably in the UK's fast-growing service sector. You should possess excellent communication and interpersonal skills, with a strong understanding of business operations and market trends.
Career Goals: Upon completion of the 18-month MBA program, you can expect to progress into senior roles such as Customer Relationship Manager, Business Development Manager, or even start your own business. According to a report by the Chartered Institute of Marketing, the average salary for a CRM Manager in the UK is £55,000 per annum, with opportunities for career advancement and higher salaries.
Learning Outcomes: Upon successful completion of the program, you will gain a comprehensive understanding of customer relationship management principles, including data analysis, marketing strategy, and sales techniques. You will also develop essential skills in project management, leadership, and communication, making you a highly sought-after candidate in the job market.