Postgraduate Certificate in Customer Relationship Management

Friday, 13 February 2026 20:26:41

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for professionals seeking to excel in their careers.

Our Postgraduate Certificate in Customer Relationship Management is designed for ambitious individuals who want to master the art of building strong relationships with customers.

By studying this course, you will gain a deep understanding of CRM principles, tools, and best practices, enabling you to drive business growth and success.

Some key areas of focus include: customer segmentation, lead generation, and relationship management.

Our course is ideal for those looking to advance their careers in sales, marketing, or customer service.

With a strong emphasis on practical application, you will learn how to analyze customer data, develop targeted marketing campaigns, and measure the effectiveness of your efforts.

By the end of the course, you will be equipped with the knowledge and skills necessary to become a CRM expert and take your career to the next level.

Don't miss out on this opportunity to transform your career. Explore our Postgraduate Certificate in Customer Relationship Management today and discover how you can unlock your full potential.

Customer Relationship Management is a vital skill in today's business landscape, and our Postgraduate Certificate in Customer Relationship Management can help you master it. This course is designed to equip you with the knowledge and tools to build strong relationships with customers, leading to increased loyalty, retention, and ultimately, revenue growth. By studying Customer Relationship Management, you'll gain a deep understanding of customer behavior, communication strategies, and data analysis techniques. You'll also develop essential skills in project management, leadership, and problem-solving. With this certification, you'll be well-positioned for a career in sales, marketing, or customer success, with opportunities to work with top brands and organizations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy and Planning
• Customer Relationship Management Tools and Technologies
• Data Analysis and Reporting in CRM
• Customer Service and Support in CRM
• Sales Force Automation and Management
• Customer Retention and Loyalty Programs
• Social Media and CRM Integration
• Customer Journey Mapping and Analysis
• CRM Metrics and Performance Measurement
• Advanced CRM Techniques and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Relationship Management

The Postgraduate Certificate in Customer Relationship Management (CRM) is a specialized program designed to equip students with the knowledge and skills necessary to excel in the field of customer-centric business operations.
This program focuses on teaching students how to develop and implement effective CRM strategies that drive business growth, improve customer satisfaction, and enhance overall organizational performance.
Upon completion of the program, students can expect to achieve the following learning outcomes: effective CRM system implementation, strategic customer relationship management, data-driven decision making, customer experience management, and organizational change management.
The duration of the Postgraduate Certificate in Customer Relationship Management varies depending on the institution and the student's prior qualifications, but it typically takes one to two years to complete.
The program is highly relevant to the industry, as companies are increasingly recognizing the importance of building strong relationships with their customers to stay competitive in the market.
As a result, the Postgraduate Certificate in Customer Relationship Management is in high demand, and graduates can expect to secure senior roles in organizations that value customer-centricity and data-driven decision making.
Industry professionals can also benefit from this program by upskilling and reskilling themselves in the latest CRM technologies and strategies, which is essential for staying ahead in the job market.
Overall, the Postgraduate Certificate in Customer Relationship Management is an excellent choice for individuals who want to advance their careers in a field that is rapidly evolving and in high demand.

Why this course?

Postgraduate Certificate in Customer Relationship Management (CRM) holds immense significance in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is crucial for their success. Moreover, a study by the Association of British Insurers (ABI) reveals that 60% of UK consumers expect a good customer experience when interacting with a brand.
Statistics Percentage
UK businesses that believe CRM is crucial for success 75%
UK consumers who expect good customer experience 60%

Who should enrol in Postgraduate Certificate in Customer Relationship Management?

Ideal Audience for Postgraduate Certificate in Customer Relationship Management Are you a business professional looking to enhance your skills in managing customer relationships in the UK?
Professionals with a bachelor's degree in any field In the UK, over 1.3 million people work in customer-facing roles, with 70% of businesses reporting that customer relationships are a key factor in their success.
Those interested in a career change With the rise of digital transformation, companies are looking for professionals who can effectively manage customer relationships through various channels, including social media and email.
Business owners and entrepreneurs In the UK, small and medium-sized enterprises (SMEs) account for 99.9% of all businesses, with 60% of SMEs reporting that customer relationships are a key challenge.
Anyone looking to upskill or reskill The Postgraduate Certificate in Customer Relationship Management is designed to equip learners with the knowledge and skills needed to succeed in this field, with 80% of graduates reporting an increase in their salary.