Postgraduate Certificate in Customer Experience and Service Design

Sunday, 14 September 2025 16:08:46

International applicants and their qualifications are accepted

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Overview

Overview

Customer Experience and Service Design


Improve customer satisfaction and loyalty with a Postgraduate Certificate in Customer Experience and Service Design.


This program is designed for professionals seeking to enhance their skills in creating exceptional customer experiences.


Develop a deeper understanding of customer needs and behaviors, and learn how to design services that meet those needs.


Gain practical knowledge of service design principles, human-centered design, and service blueprints.


Enhance your career prospects and take on leadership roles in customer experience and service design.


Join our community of like-minded professionals and start your journey to delivering world-class customer experiences.

Customer Experience is at the heart of this Postgraduate Certificate in Customer Experience and Service Design, where you'll learn to craft unforgettable experiences that drive loyalty and growth. By mastering the art of service design, you'll gain a deep understanding of customer needs and behaviors, enabling you to create tailored solutions that exceed expectations. With a strong focus on collaboration and innovation, this course will equip you with the skills to lead cross-functional teams and drive business success. Upon completion, you'll be poised for a career in customer experience management, service design, or related fields, with opportunities to work with top brands and organizations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Experience Design Principles •
• Service Design Thinking and Methodologies •
• Human-Centered Design for Customer Experience •
• Empathy and Understanding in Customer Experience •
• Co-Creation and Collaboration in Service Design •
• Service Blueprinting and Journey Mapping •
• Measuring and Evaluating Customer Experience •
• Designing for Accessibility and Inclusivity •
• Technology and Digital Transformation in Customer Experience •
• Customer Experience Strategy and Planning

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Experience and Service Design

The Postgraduate Certificate in Customer Experience and Service Design is a specialized program that focuses on equipping students with the knowledge and skills necessary to create exceptional customer experiences and design innovative service solutions.
Through this program, students can expect to learn about the latest trends and best practices in customer experience and service design, including human-centered design, service blueprints, and customer journey mapping.
The learning outcomes of this program include the ability to analyze customer needs and behaviors, design and implement effective service solutions, and evaluate the impact of service design on business outcomes.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
The Postgraduate Certificate in Customer Experience and Service Design is highly relevant to the service design industry, which is growing rapidly as companies recognize the importance of delivering exceptional customer experiences to stay competitive.
Graduates of this program can pursue careers in service design, customer experience management, product development, and business analysis, among other roles.
The skills and knowledge gained through this program are also transferable to other industries, such as retail, finance, and healthcare, where customer experience and service design are critical components of success.
By completing the Postgraduate Certificate in Customer Experience and Service Design, students can enhance their career prospects and contribute to the development of innovative service solutions that drive business success and customer satisfaction.

Why this course?

Postgraduate Certificate in Customer Experience and Service Design is a highly sought-after qualification in today's market, where customer experience and service design are increasingly becoming key differentiators for businesses. According to a survey by the Chartered Institute of Marketing, 85% of UK consumers consider customer experience to be an important factor when making purchasing decisions (Source: CIM, 2020).
Statistic Value
Number of UK businesses offering customer experience training 75%
Average customer lifetime value for UK businesses £1,300

Who should enrol in Postgraduate Certificate in Customer Experience and Service Design?

Primary Keyword: Customer Experience Ideal Audience
Professionals seeking to enhance their skills in designing and delivering exceptional customer experiences, with a focus on service design, user research, and experience mapping. Typically include:
Customer Experience Managers, Service Designers, UX Researchers, and Business Analysts working in various industries, such as finance, retail, healthcare, and technology. In the UK, this could be 15,000+ professionals working in customer-facing roles, with a growth rate of 10% per annum, driven by increasing demand for personalized and seamless customer experiences.
Individuals looking to upskill or reskill in areas such as empathy, creativity, and problem-solving, to stay competitive in the job market and drive business success through customer-centric strategies. With a Postgraduate Certificate in Customer Experience and Service Design, learners can gain the knowledge and skills to create innovative solutions, improve customer satisfaction, and drive business growth.