Postgraduate Certificate in Customer Experience and CRM

Monday, 16 February 2026 13:38:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Experience and CRM

is designed for professionals seeking to enhance their skills in delivering exceptional customer experiences and leveraging customer relationship management (CRM) systems.
Some of the key areas covered in this postgraduate certificate include customer journey mapping, data analysis, and personalization techniques.
By gaining a deeper understanding of customer behavior and preferences, learners can develop effective strategies to drive business growth and improve customer satisfaction.
Key takeaways from this program include the ability to design and implement CRM systems, analyze customer data, and measure the impact of customer experience initiatives.
If you're looking to take your career to the next level and drive business success through exceptional customer experiences, explore this postgraduate certificate further to learn more.

Customer Experience is at the heart of any successful business strategy, and our Postgraduate Certificate in Customer Experience and CRM is designed to equip you with the skills to deliver exceptional customer experiences and drive business growth. By combining customer experience principles with CRM best practices, you'll learn how to design and implement customer-centric strategies that build loyalty, drive retention, and increase revenue. With a focus on practical application and real-world case studies, this course will help you develop a deep understanding of customer experience and its role in driving business success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Experience Strategy
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• Understanding Customer Needs and Pain Points
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• Developing a Customer Journey Map
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• Designing Customer-Facing Touchpoints
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• Measuring Customer Experience
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• Customer Relationship Management (CRM) Systems
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• Data-Driven Decision Making in CRM
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• Implementing CRM Technology
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• Measuring Return on Investment (ROI) in CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Customer Experience and CRM

The Postgraduate Certificate in Customer Experience and CRM is a specialized program designed to equip students with the knowledge and skills required to deliver exceptional customer experiences and drive business growth through effective customer relationship management.
By completing this program, students can expect to gain a deep understanding of customer experience strategies, including customer journey mapping, service design, and experience metrics. They will also learn about CRM systems, including sales, marketing, and customer service applications, as well as data analysis and interpretation techniques.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments. The program is designed to be flexible and accessible, with online and on-campus learning options available.
The Postgraduate Certificate in Customer Experience and CRM is highly relevant to the customer experience and CRM industries, with applications in a wide range of sectors, including retail, finance, healthcare, and technology. Graduates of the program can expect to secure senior roles in customer experience and CRM, or pursue careers in related fields such as product management, marketing, and data analysis.
Industry professionals can also benefit from the program, as it provides a comprehensive understanding of customer experience and CRM principles and practices. The program's focus on practical skills and real-world applications makes it an ideal choice for those looking to upskill or reskill in this area.
Overall, the Postgraduate Certificate in Customer Experience and CRM is a valuable investment for individuals looking to advance their careers in customer experience and CRM, or for organizations seeking to enhance their customer experience and CRM capabilities.

Why this course?

Postgraduate Certificate in Customer Experience and CRM holds significant importance in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer experience is a key differentiator in the market (Source: CIM, 2020).
Statistic Value
Number of UK businesses offering customer experience training 71%
Percentage of UK businesses using CRM software 64%

Who should enrol in Postgraduate Certificate in Customer Experience and CRM ?

Primary Keyword: Customer Experience Ideal Audience
Professionals working in customer-facing roles, such as sales, marketing, and customer service, who want to enhance their skills in delivering exceptional customer experiences. In the UK, a recent survey by the Chartered Institute of Marketing found that 75% of customers expect a positive experience when interacting with a brand, with 60% willing to pay more for good customer service.
Individuals looking to transition into a customer experience role or advance their careers in a related field, such as business analysis or project management. The Postgraduate Certificate in Customer Experience and CRM is designed for those who want to develop a deeper understanding of customer needs and behaviors, and how to design and implement effective customer experience strategies.
Business owners and managers who want to improve their organization's customer satisfaction and loyalty, and ultimately drive revenue growth. By understanding the principles of customer experience and CRM, businesses can create a competitive edge and stay ahead of the curve in today's fast-paced market.