Postgraduate Certificate in Cross-Channel IT Services and ICT Support

Tuesday, 17 February 2026 04:17:19

International applicants and their qualifications are accepted

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Overview

Overview

Postgraduate Certificate in Cross-Channel IT Services and ICT Support


This postgraduate certificate is designed for IT professionals who want to enhance their skills in cross-channel IT services and ICT support.


It is ideal for those who work in the retail, finance, or public sectors and want to improve their knowledge of IT systems, networks, and software applications.


Some key areas of focus include: IT service management, technical support, and business analysis. The course also covers the latest technologies such as cloud computing, data analytics, and cybersecurity.

By completing this postgraduate certificate, learners can gain a deeper understanding of how to deliver high-quality IT services and support across multiple channels.


Whether you're looking to advance your career or start a new role, this postgraduate certificate can help you achieve your goals.


So why not explore further and find out more about this exciting opportunity?

Cross-Channel IT Services and ICT Support is a Postgraduate Certificate that equips you with the skills to deliver exceptional IT services in a rapidly changing business landscape. This course focuses on the technical and business aspects of IT service management, enabling you to design, implement, and manage IT services that meet the needs of diverse customer channels. With cross-channel expertise, you'll enhance your career prospects in IT service management, becoming a sought-after professional in industries such as finance, healthcare, and retail. You'll also gain knowledge of ICT support tools and technologies, ensuring you stay up-to-date with industry trends.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ITSM) •
Cloud Computing Services •
Network Security and Risk Management •
Help Desk and Support Services •
IT Project Management •
Database Administration and Management •
Web Development and Design •
IT Service Desk Operations •
Business Continuity and Disaster Recovery •
IT Service Quality and Assurance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Cross-Channel IT Services and ICT Support

The Postgraduate Certificate in Cross-Channel IT Services and ICT Support is a specialized program designed for IT professionals who want to enhance their skills in delivering high-quality IT services across multiple channels.
This program focuses on the technical and business aspects of IT service management, enabling learners to develop the necessary knowledge and skills to support the delivery of IT services in a cross-channel environment.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service management principles, practices, and techniques, as well as their ability to apply these principles in a real-world setting.
The program is typically completed over a period of 6-12 months, depending on the learner's prior experience and the number of credits they are studying.
The Postgraduate Certificate in Cross-Channel IT Services and ICT Support is highly relevant to the IT industry, as it addresses the growing need for IT professionals who can deliver services across multiple channels, including social media, mobile devices, and the web.
The program is designed to be flexible and can be studied part-time, making it accessible to working professionals who want to upskill or reskill in IT service management.
The learning outcomes of the program include the ability to analyze and design IT service management systems, develop and implement service level agreements, and manage IT service delivery in a cross-channel environment.
The program is taught by experienced academics and industry professionals, providing learners with a comprehensive understanding of IT service management principles and practices.
The Postgraduate Certificate in Cross-Channel IT Services and ICT Support is recognized by employers and professional bodies, such as the IT Service Management Foundation (ITSMF), as a valuable qualification for IT professionals.
Graduates of the program can expect to secure senior roles in IT service management, such as IT service manager, service desk manager, or technical account manager, and can also pursue further study in related fields, such as IT project management or business analysis.

Why this course?

Postgraduate Certificate in Cross-Channel IT Services and ICT Support holds significant importance in today's market, particularly in the UK. According to a report by the UK's Office for National Statistics (ONS), the ICT sector in the UK is expected to grow by 4.5% annually from 2020 to 2025, creating a high demand for skilled professionals in IT support and services.
Year Growth Rate
2020-2021 3.2%
2021-2022 4.1%
2022-2023 4.5%

Who should enrol in Postgraduate Certificate in Cross-Channel IT Services and ICT Support ?

Ideal Audience for Postgraduate Certificate in Cross-Channel IT Services and ICT Support Are you a IT professional looking to enhance your skills in cross-channel services and ICT support? Do you want to stay ahead in the UK's competitive job market?
Key Characteristics: - IT professionals with at least 2 years of experience in ICT support and services
Career Goals: - To gain expertise in cross-channel services and ICT support
Industry Insights: - The UK's ICT sector is expected to grow by 4.5% annually, with a shortage of skilled professionals (Source: IT Skills Framework Council)
Learning Outcomes: - Develop knowledge of cross-channel services and ICT support