Postgraduate Certificate in Conversational AI for IT Support

Friday, 13 February 2026 14:25:09

International applicants and their qualifications are accepted

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Overview

Overview

Conversational AI

is revolutionizing the way IT support teams interact with customers. This Postgraduate Certificate in Conversational AI for IT Support is designed for IT professionals who want to enhance their skills in building conversational interfaces.

Learn how to design and develop conversational AI solutions that provide personalized support experiences for customers.

Some of the key topics covered in this program include: natural language processing, machine learning, and dialogue management.

By the end of this program, you'll be able to create conversational AI solutions that are intuitive, efficient, and effective.

Take the first step towards a more personalized and customer-centric support experience. Explore our Postgraduate Certificate in Conversational AI for IT Support today and discover how you can transform your team's capabilities.

Conversational AI is revolutionizing the way we interact with technology, and this Postgraduate Certificate in Conversational AI for IT Support is designed to equip you with the skills to thrive in this exciting field. By mastering conversational AI, you'll gain the ability to design and implement intelligent chatbots and virtual assistants that can enhance customer experiences and streamline IT support processes. With this course, you'll learn from industry experts and gain hands-on experience with leading conversational AI platforms. Upon completion, you'll be well-positioned for a career in IT support, with opportunities to work in digital transformation and artificial intelligence.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Natural Language Processing (NLP) for Conversational AI •
• Dialogue Management Systems for Conversational Interfaces •
• Machine Learning for Intent Identification and Entity Extraction •
• Sentiment Analysis and Emotion Detection in Conversational AI •
• Conversational AI for Customer Service and Support •
• Voice Assistants and Conversational Interfaces •
• Contextual Understanding and Knowledge Graphs in Conversational AI •
• Ethics and Fairness in Conversational AI Systems •
• Designing Effective Conversational Interfaces for User Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Conversational AI for IT Support

The Postgraduate Certificate in Conversational AI for IT Support is a specialized program designed to equip students with the skills and knowledge required to design, develop, and implement conversational AI solutions in the IT support industry. This program focuses on teaching students how to create conversational interfaces that can understand and respond to user queries, using natural language processing (NLP) and machine learning (ML) techniques. By the end of the program, students will be able to design and develop conversational AI solutions that can be integrated into existing IT systems, improving customer service and support. The learning outcomes of this program include the ability to analyze user needs and design conversational interfaces that meet those needs, develop and implement conversational AI solutions using NLP and ML techniques, and evaluate the effectiveness of conversational AI solutions in improving customer service and support. The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications. Students can expect to spend around 20-30 hours per week studying and completing coursework, as well as working on projects and assignments. The industry relevance of this program is high, as conversational AI is becoming increasingly popular in the IT support industry. Many companies are looking for professionals who can design and develop conversational AI solutions that can improve customer service and support. By completing this program, students can gain the skills and knowledge required to secure a job in this field and start a career in conversational AI for IT support. The program is designed to be flexible and can be completed online or part-time, making it accessible to students who have other commitments. The program also has a strong focus on practical skills, with students working on real-world projects and assignments to develop their skills and knowledge. Overall, the Postgraduate Certificate in Conversational AI for IT Support is a valuable program that can provide students with the skills and knowledge required to succeed in the IT support industry.

Why this course?

Postgraduate Certificate in Conversational AI is a highly sought-after qualification for IT support professionals in today's market. According to a recent survey by the UK's Chartered Institute of Information Technology (CIIT), 75% of IT support teams believe that conversational AI will significantly impact their work in the next two years. This trend is expected to continue, with the global conversational AI market projected to reach £1.4 billion by 2025, growing at a CAGR of 31.4% (Source: MarketsandMarkets).
Year Conversational AI Adoption Rate
2020 20%
2022 40%
2025 75%

Who should enrol in Postgraduate Certificate in Conversational AI for IT Support?

Ideal Audience for Postgraduate Certificate in Conversational AI for IT Support Are you a UK-based IT professional looking to upskill in the rapidly growing field of Conversational AI?
Demographics: Typically, our ideal candidates are IT professionals aged 25-45, with 3-10 years of experience in the industry, holding a bachelor's degree in Computer Science, Information Technology, or a related field.
Career Goals: Our ideal candidates are looking to enhance their skills in Conversational AI to drive business growth, improve customer experience, and stay competitive in the job market. According to a report by the UK's Office for National Statistics, the demand for IT professionals with Conversational AI skills is expected to increase by 13% by 2025.
Skills and Knowledge: Our ideal candidates possess a solid understanding of programming languages such as Python, Java, or C++, as well as experience with machine learning frameworks like TensorFlow or PyTorch. They are also familiar with IT service management frameworks like ITIL.