Postgraduate Certificate in Contact Centre Human Resources Management

Thursday, 25 September 2025 23:50:43

International applicants and their qualifications are accepted

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Overview

Overview

Postgraduate Certificate in Contact Centre Human Resources Management


This programme is designed for contact centre professionals who wish to enhance their knowledge and skills in human resources management.


With a focus on contact centre operations, this course covers essential HR topics such as recruitment, training, and employee engagement.


Develop your expertise in human resources management and improve your ability to manage a team in a fast-paced contact centre environment.


Gain a deeper understanding of the latest HR trends and best practices in the contact centre industry.


Take the first step towards a successful career in contact centre HR management and explore this programme further to learn more.

Contact Centre Human Resources Management is a specialized field that requires a unique blend of business acumen and people management skills. This Postgraduate Certificate in Contact Centre Human Resources Management equips you with the knowledge and expertise to excel in this field. You will gain a deep understanding of Contact Centre Human Resources Management principles, including recruitment, training, and performance management. With this course, you can expect to enhance your career prospects in Contact Centre Human Resources Management and move into senior roles such as Team Manager or HR Business Partner. You will also develop valuable skills in change management and stakeholder engagement.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Recruitment and Selection in Contact Centres
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• Performance Management in Contact Centres
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• Employee Engagement and Retention Strategies
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• Diversity, Equity and Inclusion in Contact Centres
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• Conflict Resolution and Dispute Management
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• Talent Development and Leadership
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• Change Management in Contact Centres
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• Performance Metrics and KPIs in Contact Centres
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• Employee Wellbeing and Mental Health
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• Data-Driven Decision Making in Contact Centres

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Contact Centre Human Resources Management

The Postgraduate Certificate in Contact Centre Human Resources Management is a specialized program designed to equip students with the knowledge and skills required to manage human resources in contact centres effectively.
This program is ideal for those who already hold a bachelor's degree in a relevant field and wish to enhance their understanding of human resources management in the context of contact centres.
Upon completion of the program, students can expect to gain a deeper understanding of the key concepts and principles of human resources management, including recruitment, selection, training, and performance management.
The program also covers the latest trends and best practices in contact centre operations, including technology, customer service, and employee engagement.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits.
The program is highly relevant to the contact centre industry, as it provides students with the skills and knowledge required to manage human resources effectively in this sector.
Graduates of the program can expect to secure senior roles in human resources, such as HR Manager or Team Leader, and can also pursue careers in related fields, such as recruitment or talent management.
The program is taught by experienced academics and industry professionals, providing students with a unique blend of theoretical and practical knowledge.
The Postgraduate Certificate in Contact Centre Human Resources Management is a valuable investment for those looking to advance their careers in the contact centre industry.
It is also an excellent option for those who wish to gain a deeper understanding of human resources management and its application in the contact centre sector.
Overall, the program offers a comprehensive and practical education that prepares students for senior roles in human resources management.
It is a highly regarded program that is recognized by employers and academic institutions alike, providing students with a strong foundation for their future careers.

Why this course?

Postgraduate Certificate in Contact Centre Human Resources Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK believe that HR skills are essential for business success. Moreover, a report by the CIPD states that 60% of employers in the UK are planning to increase their investment in HR training and development.
UK Employers' Perception of HR Skills Percentage
Essential for business success 75%
Planning to increase investment in HR training and development 60%

Who should enrol in Postgraduate Certificate in Contact Centre Human Resources Management?

Ideal Audience for Postgraduate Certificate in Contact Centre Human Resources Management Are you a HR professional or aspiring manager looking to enhance your skills in contact centre management? Do you want to stay ahead of the curve in a rapidly evolving industry?
Key Characteristics: Typically, our ideal candidates are:
- HR professionals with 2+ years of experience in contact centres - Aspiring managers looking to transition into contact centre HR roles
- Currently working in the UK contact centre industry - With a strong understanding of the UK's National Contact Centre Awards and the ICM (International Customer Management) framework
- Looking to develop advanced skills in contact centre HR management, including recruitment, training, and performance management - With a desire to enhance their career prospects and contribute to the success of their organisation