Postgraduate Certificate in Contact Centre Accessible Customer Service

Wednesday, 17 September 2025 09:02:18

International applicants and their qualifications are accepted

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Overview

Overview

Accessible Customer Service

is a vital aspect of the contact centre industry. Customer service representatives play a crucial role in ensuring that customers with disabilities receive equal access to services. This Postgraduate Certificate in Contact Centre Accessible Customer Service aims to equip learners with the knowledge and skills required to deliver high-quality, accessible customer service.

By studying this programme, learners will gain a deep understanding of the principles and practices of accessible customer service, including communication strategies, disability awareness, and technology-enabled solutions.

Our programme is designed for customer service professionals who want to enhance their skills and knowledge in accessible customer service, as well as those from other industries looking to enter the contact centre sector.

Join us and take the first step towards becoming a customer service expert in accessible customer service. Explore our programme today and discover how you can make a difference in the lives of customers with disabilities.

Contact Centre professionals play a vital role in delivering exceptional customer experiences. Our Postgraduate Certificate in Contact Centre Accessible Customer Service is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you'll gain a deep understanding of accessible customer service principles, Contact Centre operations, and industry-specific best practices. You'll also develop essential skills in communication, problem-solving, and team management. Upon completion, you'll be equipped to take on senior roles or start your own business, with career prospects in Contact Centre management, customer service leadership, or accessibility consulting.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Service Skills for Contact Centres
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• Effective Communication in Customer Service
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• Conflict Resolution in Customer Service
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• Accessible Customer Service for Diverse Customer Bases
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• Managing Customer Expectations in Contact Centres
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• Emotional Intelligence in Customer Service
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• Cultural Awareness and Sensitivity in Customer Service
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• Technology Enhanced Customer Service
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• Measuring and Evaluating Customer Service Performance
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• Advanced Customer Service Skills for Complex Enquiries

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Contact Centre Accessible Customer Service

The Postgraduate Certificate in Contact Centre Accessible Customer Service is a specialized program designed to equip learners with the skills and knowledge required to provide exceptional customer service in contact centers, particularly in an accessible environment. This postgraduate certificate is typically offered over a period of 6-12 months, allowing learners to balance their studies with their existing work commitments. The duration of the program may vary depending on the institution and the learner's prior experience and qualifications. The learning outcomes of this program focus on developing learners' ability to provide accessible customer service, including communication skills, conflict resolution, and problem-solving. Learners will also gain knowledge of disability awareness, inclusive language, and cultural sensitivity, enabling them to provide a more inclusive and welcoming experience for customers with disabilities. The industry relevance of this program is high, as contact centers are increasingly recognizing the importance of accessible customer service in providing a positive experience for all customers. By completing this postgraduate certificate, learners can enhance their career prospects and demonstrate their commitment to delivering exceptional customer service in an accessible environment. The program is designed to be flexible and accommodating, with online and part-time study options available to suit different learning styles and commitments. This flexibility makes it an attractive option for working professionals and individuals who want to upskill and reskill in the contact center industry. Overall, the Postgraduate Certificate in Contact Centre Accessible Customer Service is a valuable program that can help learners develop the skills and knowledge required to provide exceptional customer service in an accessible environment, while also enhancing their career prospects and contributing to the growth of the contact center industry.

Why this course?

Postgraduate Certificate in Contact Centre Accessible Customer Service holds significant importance in today's market, particularly in the UK. According to a recent survey by the UK's Office for National Statistics (ONS), 75% of customers expect companies to be accessible and responsive to their needs, with 60% willing to switch to a competitor if their needs are not met.
Statistic Value
Customers expecting accessibility 75%
Customers willing to switch due to lack of accessibility 60%

Who should enrol in Postgraduate Certificate in Contact Centre Accessible Customer Service?

Ideal Audience for Postgraduate Certificate in Contact Centre Accessible Customer Service Are you a customer service professional looking to enhance your skills in accessible customer service? Do you work in the UK, where 1 in 5 people have a disability? With the UK's customer service industry valued at £73 billion, there's never been a more important time to develop your expertise.
Key Characteristics: You're likely to be a customer service manager, team leader, or individual contributor working in a contact centre, call centre, or retail environment. You may have experience in handling customer complaints, resolving issues, and providing excellent customer service. You're eager to learn about accessible customer service and how to create a more inclusive experience for customers with disabilities.
Career Benefits: By completing this postgraduate certificate, you'll gain the skills and knowledge to deliver accessible customer service, leading to career advancement opportunities and increased job satisfaction. In the UK, employers are increasingly looking for staff with disability awareness and inclusion skills, making this course an excellent choice for those looking to stay ahead in their careers.
Learning Outcomes: Upon completion of this course, you'll be able to design and deliver accessible customer service strategies, communicate effectively with customers with disabilities, and provide excellent customer service in a contact centre environment. You'll also gain an understanding of the latest legislation and guidelines related to accessible customer service in the UK.