Postgraduate Certificate in Business Customer Relationship Management

Wednesday, 17 December 2025 07:25:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of business success.

Developed for professionals seeking to enhance their skills in managing customer relationships, this Postgraduate Certificate in Business Customer Relationship Management is designed to equip learners with the knowledge and expertise required to drive business growth through effective CRM strategies.

By focusing on the key aspects of CRM, including data analysis, customer segmentation, and relationship building, this program aims to help learners understand how to create and maintain strong, long-lasting relationships with customers.

Some of the key topics covered in this program include:

CRM Strategy and Planning, Customer Data Management, and Relationship Building and Maintenance.

Whether you're looking to advance your career or start your own business, this Postgraduate Certificate in Business Customer Relationship Management can provide you with the skills and knowledge needed to succeed in today's competitive marketplace.

So why wait? Explore this program further and discover how you can use effective CRM strategies to drive business growth and success.

Customer Relationship Management is at the heart of this Postgraduate Certificate in Business, equipping you with the skills to build lasting connections with clients and drive business growth. By mastering CRM strategies, you'll enhance customer satisfaction, increase sales, and gain a competitive edge. This course offers flexible learning options and industry-recognized accreditation, allowing you to balance study with work commitments. With a focus on practical application, you'll develop expertise in data analysis, marketing, and sales, opening doors to career opportunities in various sectors.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Planning for Business Growth •
• Marketing Mix and Customer Segmentation •
• Sales Force Automation and Performance Management •
• Customer Retention and Loyalty Strategies •
• Data-Driven Decision Making in Business •
• Business Process Re-engineering and Improvement •
• International Business and Global Marketing •
• Entrepreneurship and Small Business Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Business Customer Relationship Management

The Postgraduate Certificate in Business Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills required to manage customer relationships effectively in a business setting.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver tailored solutions to meet those needs.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building.
The program also covers industry-specific topics such as CRM software, data analysis, and customer service management.
Upon completion of the program, students will be able to apply their knowledge and skills to develop and implement effective customer relationship management strategies that drive business growth and customer loyalty.
The duration of the program is typically one year full-time or two years part-time, allowing students to balance their studies with work or other commitments.
The Postgraduate Certificate in Business Customer Relationship Management is highly relevant to the business world, where companies are increasingly recognizing the importance of building strong relationships with their customers.
By gaining a postgraduate qualification in this field, students can enhance their career prospects and move into senior roles such as customer relationship manager, business development manager, or marketing manager.
The program is also suitable for entrepreneurs and small business owners who want to develop their skills in customer relationship management and take their business to the next level.
Overall, the Postgraduate Certificate in Business Customer Relationship Management is a valuable investment for anyone looking to develop their skills in this critical area of business.

Why this course?

Postgraduate Certificate in Business Customer Relationship Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of businesses in the UK believe that customer relationship management (CRM) is crucial for their success. Moreover, a study by the Association of British Insurers found that 60% of UK businesses have implemented CRM systems to improve customer engagement and retention.
Industry Trends Statistics
Increased use of digital channels 85% of UK businesses use social media for customer engagement (Source: Social Media Examiner)
Growing importance of data analytics 70% of UK businesses use data analytics to inform customer relationships (Source: Data Science Council of America)
Rise of omnichannel retailing 60% of UK consumers expect a seamless shopping experience across all channels (Source: Econsultancy)

Who should enrol in Postgraduate Certificate in Business Customer Relationship Management?

Primary Keyword: Customer Relationship Management Ideal Audience
Professionals seeking to enhance their skills in business operations, particularly those in customer-facing roles, such as sales, marketing, and account management. Typically hold a bachelor's degree in a relevant field, with 2-5 years of work experience in a customer-facing environment.
Individuals looking to transition into a customer relationship management role, or those seeking to advance their careers in a related field, such as business analysis or project management. In the UK, this could include professionals working in industries such as finance, retail, and healthcare, with a focus on delivering excellent customer service and driving business growth.
Those interested in learning about the latest trends and best practices in customer relationship management, including data analysis, customer segmentation, and relationship building. The Postgraduate Certificate in Business Customer Relationship Management is designed to equip learners with the knowledge and skills required to succeed in this field, and is ideal for those looking to enhance their career prospects in the UK job market.