Postgraduate Certificate in Business Customer Relations Management

Tuesday, 11 November 2025 23:48:32

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relations Management (CRM) is at the heart of successful business operations.

Developed for professionals seeking to enhance their skills in managing customer relationships, the Postgraduate Certificate in Business Customer Relations Management is designed to equip learners with the knowledge and expertise required to drive business growth through effective customer engagement.

Through a combination of theoretical and practical modules, learners will gain a deep understanding of CRM principles, including customer needs analysis, relationship building, and issue resolution.

With a focus on developing strategic partnerships and fostering long-term customer loyalty, this program is ideal for those looking to advance their careers in sales, marketing, or customer service.

By investing in this Postgraduate Certificate, learners can expect to develop a comprehensive understanding of CRM best practices and enhance their ability to drive business success through customer-centric approaches.

Take the first step towards transforming your customer relationships and unlocking business potential – explore this program further to discover how you can make a lasting impact.

Customer Relations Management is at the heart of this Postgraduate Certificate, equipping you with the skills to build lasting relationships with clients and drive business growth. By mastering CRM principles, you'll enhance customer satisfaction, increase loyalty, and boost revenue. This course offers flexible learning options, allowing you to balance study with work commitments. You'll gain expertise in data analysis, communication, and problem-solving, making you a valuable asset to any organization. With industry-recognized accreditation, you'll be prepared for senior roles in business development, sales, or customer success. Unlock your career potential with this Postgraduate Certificate in Business Customer Relations Management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Customer Relationship Management •
• Building and Maintaining Customer Relationships •
• Effective Communication in Customer Relations •
• Customer Service Quality Management •
• Customer Retention Strategies •
• Customer Feedback and Complaint Handling •
• Relationship Marketing and Brand Management •
• Measuring Customer Relationship Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Business Customer Relations Management

The Postgraduate Certificate in Business Customer Relations Management is a specialized program designed to equip students with the knowledge and skills necessary to excel in customer-facing roles within the business world.
This postgraduate certificate focuses on teaching students how to build strong relationships with customers, manage customer expectations, and resolve conflicts in a professional manner.
Upon completion of the program, students will be able to demonstrate their understanding of customer relations management principles and practices, including market research, customer segmentation, and relationship building.
The duration of the postgraduate certificate program varies depending on the institution and the student's prior qualifications, but it typically takes one to two years to complete.
The program is highly relevant to the business industry, as companies are increasingly recognizing the importance of customer relationships in driving revenue growth and loyalty.
By studying customer relations management, students can gain a competitive edge in the job market and pursue careers in roles such as customer service manager, account manager, or business development manager.
The postgraduate certificate in business customer relations management is also beneficial for those looking to transition into a customer-facing role or advance their existing career in a related field.
Overall, this program provides students with a comprehensive understanding of customer relations management and the skills necessary to succeed in a rapidly changing business environment.

Why this course?

Postgraduate Certificate in Business Customer Relations Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of businesses believe that customer relationships are crucial to their success. In fact, a study by the UK's Office for National Statistics found that customer satisfaction is a key driver of business growth, with companies that prioritize customer relationships experiencing an average increase of 15% in revenue.
Industry Trends Statistics
Customer Experience 85% of customers are more likely to recommend a business with a positive customer experience (Source: Gartner)
Customer Retention Average customer retention rate in the UK is around 25% (Source: Customer Experience Board)
Customer Relationship Management 70% of businesses use CRM software to manage customer relationships (Source: Salesforce)

Who should enrol in Postgraduate Certificate in Business Customer Relations Management?

Ideal Audience for Postgraduate Certificate in Business Customer Relations Management Are you a business professional looking to enhance your skills in customer relations and management? Do you want to stay ahead of the competition in the UK's rapidly growing service-based economy?
Key Characteristics: Professionals with at least 3 years of experience in customer-facing roles, such as sales, marketing, or customer service, are ideal candidates. Those working in industries like finance, healthcare, and technology are also well-suited for this course.
Career Goals: Graduates of this course can expect to progress into senior customer-facing roles, such as customer relationship manager or account manager, with average salaries ranging from £35,000 to £50,000 in the UK.
Industry Relevance: The UK's customer service industry is projected to grow by 10% annually, with the need for skilled customer relations professionals increasing significantly. By completing this course, you'll be well-equipped to meet the demands of this growing sector.